Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!
Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more
The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more
Company replied
Written by the company
Written by the company

Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Margaret was outstanding, she informed me of a three for two offer which saved my £17.
Carl couldn’t have been more helpful. Great professional knowledge and gave me so many helpful hints on choosing colours. Thanks Carl very much 😁
Great service at the till from Beccy and Huw was super helpful to price check something when it came up wrong at the till. Best service I've had in here for quite some time.
Great service from Carl. Knowledge of paint and colours is Fantastic. Helped and advised what colours would suit what we wanted. Always helpful.
Huw Rees from the Haverfordwest Store went above and beyond any customer service I have ever experienced. He is knowledgeable, efficient and helpful. He dealt with an issue with such professionalism. He is an absolute asset to Homebase. Thank you Huw 😊✅
Mary at the desk/till is also a very professional, helpful lady who helped with my enquiry effeciently. Thank you Mary 😊✅
Carl was very helpful and attentive to our requirements. He was extremely knowledgeable and gave us good advice on the products available in a polite and friendly manner.
I found a unit on display in store which was not in stock and could only be collected in store- the closest was 100 miles away! Beccy served me, was so kind and helpful and researched what she could, but unfortunately no luck with unit. The next day I was back in for more paint and I saw Beccy again, I asked on the off chance if I could buy the display unit, and she managed to convince her manager that I could and within 10 minutes Nath was helping me it in to my car!
Excellent service, always super helpful and Beccy was amazing!
Great attractive product and delivered quickly and on time
Served by Anna today , she made sure I had everything I needed for my day of decorating. Great store friendly helpful and always have everything I’m looking
for
This is my favourite shop!
I always find the staff helpful, professional, knowledgeable, friendly & always happy.
Nothing is too much trouble.
I love the garden centre and spend majority of my time there.
They have some good deals.
It's always a pleasant experience.
Great experience when went into ask for a certain colour of Paint, Carl was very helpful.
I went into Homebase to find out about mixing paint. Carl served me and he was really helpful and answered any questions I had. Great service!
Amanda is an extremely personable and very helpful. Always an absolute pleasure to be served by her.
Anna made sure I got a 3 for 2 on paint! Great service
helpful staff & friendly welcome, thank you Anna
I recently went into Homebase needed urgent help with my paint. I spoke to Amy at the paint mixing section and she colour matched my colour perfectly and recommended a colour that would match it too as I wanted to try a feature wall. 10/10 service, I will definitely be back
Easy to order and easy to collect. Staff were friendly and efficient. Products were ready for collection
I visited the store in Haverfordwest this afternoon.
I had several questions about masonry paint, brands, colours available and paint mixing, all of which were answered by CARL.
He took the time to explain things to me and was extremely efficient, knowledgeable and helpful.
Incredibly helpful. The helpfulness of the member of staff (name was 'Phoenix') was beyond my expectations. Very pleasant too.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.