Homebase - Haverfordwest Reviews 

286
TrustScore 5 out of 5

4.8

Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB


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Rated 3 out of 5 stars

Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more

Company replied

Rated 5 out of 5 stars

Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!

Rated 5 out of 5 stars

Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more

Rated 2 out of 5 stars

The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Haverfordwest

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom

  • 0345 640 7881

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 51% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(286)

770 reviews in the last 12 months

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Rated 5 out of 5 stars

Huw Rees - a professional! Top customer service ✅

Huw Rees from the Haverfordwest Store went above and beyond any customer service I have ever experienced. He is knowledgeable, efficient and helpful. He dealt with an issue with such professionalism. He is an absolute asset to Homebase. Thank you Huw 😊✅

Mary at the desk/till is also a very professional, helpful lady who helped with my enquiry effeciently. Thank you Mary 😊✅

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fab customer service

I found a unit on display in store which was not in stock and could only be collected in store- the closest was 100 miles away! Beccy served me, was so kind and helpful and researched what she could, but unfortunately no luck with unit. The next day I was back in for more paint and I saw Beccy again, I asked on the off chance if I could buy the display unit, and she managed to convince her manager that I could and within 10 minutes Nath was helping me it in to my car!
Excellent service, always super helpful and Beccy was amazing!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great store

Served by Anna today , she made sure I had everything I needed for my day of decorating. Great store friendly helpful and always have everything I’m looking
for

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

This is my favourite shop!
I always find the staff helpful, professional, knowledgeable, friendly & always happy.
Nothing is too much trouble.
I love the garden centre and spend majority of my time there.
They have some good deals.
It's always a pleasant experience.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great service re. Paint

I went into Homebase to find out about mixing paint. Carl served me and he was really helpful and answered any questions I had. Great service!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Paint help

I recently went into Homebase needed urgent help with my paint. I spoke to Amy at the paint mixing section and she colour matched my colour perfectly and recommended a colour that would match it too as I wanted to try a feature wall. 10/10 service, I will definitely be back

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Masonry paint queries

I visited the store in Haverfordwest this afternoon.
I had several questions about masonry paint, brands, colours available and paint mixing, all of which were answered by CARL.
He took the time to explain things to me and was extremely efficient, knowledgeable and helpful.

September 5, 2024
Unprompted review

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