Needed an Adjustable Height Platform for decorating a tricky staircase. Item, branded Rhino, identified in stock at our local store and ordered via click and collect. Notified that it was available wi... See more
Location
Switch locationUnit 1 Tyne Valley Retail Park, Station Road, NE 46 1EZ Hexham, GB
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See what reviewers are saying
Ordering online was easy. Click and collect was ready next day. Only gripe : signed up for newsletter/emails to get 10% off first online order. Didn't get discount as code arrived after order was pl... See more
Walked around for 10 mins looking for a staff member - one avoided all eye contact then went into staff area - found one on his way into work - he sent me to a man outside in the doorway, who sent me... See more
Company replied
Fantastic customer service from the Hexham branch. Over the years this shop has been vital for the rural area. The people working there are amazing.
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Hexham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1 Tyne Valley Retail Park, Station Road, NE 46 1EZ, Hexham, United Kingdom
- 0345 640 7894
4.8
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just in now
Just in now. Please have a look at staff on the paint stand. Absolutely no idea about customer service. It maybe a 20 mile drive but I am off to b&q
January 10, 2024
Unprompted review
Reply from Homebase - Hexham
Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
very helpful and efficient staff
very helpful and efficient staff
shopping at homebase always a pleasure
January 7, 2024
Staff were lovely and pleased to assist…
Staff were lovely and pleased to assist me
December 24, 2023
Unprompted review
Reply from Homebase - Hexham
Hi John,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Great experience
I went before the collection note was issued but the staff were really helpful in picking the order and kept my little boy entertained in the process.
Also very helpful in taking the items to my car on a blustery day!
December 24, 2023
Unprompted review
Reply from Homebase - Hexham
Hi Brian,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Wide selection of lights
Wide selection of lights. Reasonable prices. Good service from my staff
December 16, 2023
Unprompted review
Easy to shop on line and get my items…
Easy to shop on line and get my items paid for to collect at store
December 5, 2023
Reply from Homebase - Hexham
Hi Pauline,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Staff were super helpful and very…
Staff were super helpful and very cheerful in picking our Norway Fir tree(s)
Trees are fantastic value @ £20 each. They look amazing! Tku
December 3, 2023
Unprompted review
Reply from Homebase - Hexham
Hi Elaine,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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