Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more
Company replied
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See what reviewers are saying
I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more
I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more
We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Hull
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom
- 0345 640 7019
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Amazing staff and a easy to use website
Amazing staff and a easy to use website
April 17, 2024
Unprompted review
Ordering was easy and delivery made…
Ordering was easy and delivery made within the stayed time.
Very pleased with Homebase and of course the Flymo lawnmower. Thanks
April 10, 2024
Sarah above and beyond duty
Was served by Sarah .she was very welcoming and went above and beyond her duty as I was 20pence short and offered to put it in thanks
April 16, 2024
Unprompted review
Brett Taylor was amazing took his time…
Brett Taylor was amazing took his time and effort into getting us the kitchen we wanted. Gave us new ideas and some amazing advice too. Brett went above and beyond and made sure we were happy with everything and all the added extras.
I would highly recommend this service and Brett.
April 14, 2024
Unprompted review
Very helpful
Jacquie the assistant in the garden area was very helpful telling us what plants we needed and what compost was best.
April 13, 2024
Unprompted review
I was assisted by a lovely lady in…
I was assisted by a lovely lady in finding the right paint and other accessories for my garden fence.
April 8, 2024
Unprompted review
New kitchen
Both Yvonne W and Brett were very helpful and pleasant and helped us choose and plan a new kitchen.
Yvonne showed us several colour options and styles never loosing patience when we asked to see previous options while Brett showed his skill in measuring and planning the best layout for our small but awkward kitchen.
They both made sure we selected the best colour, style and layout without being pushy or condescending.
We will happily recommend them and Homebase to anyone who is thinking of a new kitchen.
April 5, 2024
Unprompted review
Jacquie was very helpful today
Jacquie was very helpful today. Going out of her way to help me find what I was looking for.
April 5, 2024
Unprompted review
Laura was very helpful and friendly
April 4, 2024
Unprompted review
Great Service. With the help of a very efficient and…
With the help of a very efficient and friendly member of staff, Yvonne, we were able to purchase exactly what we had been looking for.
April 2, 2024
Unprompted review
Helpful Gardening Employee
Jacquie in the Gardening section was really helpful, gave answers to gardening questions and gave information about different plants, very helpful employee
April 1, 2024
Unprompted review
Went in for a bbq and cover the…
Went in for a bbq and cover the assistant (Yvonne w) was really helpful and helped us with getting just what we needed
March 29, 2024
Unprompted review
I found exactly what I was looking for…
I found exactly what I was looking for at a good price, staff were very helpful.
March 26, 2024
Unprompted review
Staff were friendly and helpful thanks
Staff were friendly and helpful thanks
March 9, 2024
Unprompted review
Prompt service and delivery
February 29, 2024
Keter storage unit
After unwrapping, I found two pieces were broken,I ended up having to return it to Homebase and collecting another one myself,although I paid for delivery of the first one.
March 3, 2024
Reply from Homebase - Hull
Hi Jean,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'.
We have actioned a refund of the delivery charge as a gesture of goodwill.
Many Thanks,
Team Homebase
Great customer service
We were given outstanding service by Jacquie at the store in Hull. She went above an beyond to help me and my daughter. She gave us great suggestions, was friendly and we quickly got everything we needed.
February 17, 2024
Unprompted review
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