Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more
Company replied
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See what reviewers are saying
I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more
I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more
We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Hull
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom
- 0345 640 7019
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Nice look round store not to busy nice…
Nice look round store not to busy nice polite lady at the pay desk (Anne)
February 27, 2024
Unprompted review
Very helpful staff
February 20, 2024
Unprompted review
The store was very nice and clean
The store was very nice and clean , the staff friendly and very helpful.I was served by a lady named Anne she was very pleasant and helpful.
February 15, 2024
Unprompted review
Good service friendly staff
February 11, 2024
Unprompted review
Yvonne at homebase
Yvonne at homebase , hessle branch , put her coat on and assisted me to put heavy bags of slate in the car boot , and she offered with a happy heart , thankyou again Yvonne 💖
February 6, 2024
Unprompted review
Very helpful staff
January 28, 2024
Unprompted review
Excellent as always!!
Excellent as always. Lovely helpful staff. Ordering is simple and goods are often ready to collect within an hour.
January 29, 2024
Unprompted review
We wanted to buy paint and Alex helped…
We wanted to buy paint and Alex helped us find what we wanted and mixed another colour for us. He explained all of the offers. We settled on Heritage and Alex told us hoe it covers. We bought Harris brush and roller because of his recommendation. Excellent service
We will be back when we do our next project because we asked about panneling inside and he explained the product very well. We won't go anywhere else now.
January 28, 2024
Unprompted review
Sarah was very kind
Sarah was very kind, she also was brilliant at letting us swap the paint we got earlier due to getting the wrong shade which we realised when we got home as we sore the shade name was different
January 28, 2024
Unprompted review
Glue gun sorted!
Went to home base with glue gun I couldn't get working ,Alex who works there sorted it all out for me excellent customer service five star will shop there again !Martin.
January 26, 2024
Unprompted review
Easy pleasant experience
Ordering was easy and very shortly afterwards I received a text message telling me it was ready to collect. When I arrived in store to collect goods was asked for the last 4 digits of order number and the goods quickly arrived . Asked to produce some id. and then on my way. Staff were cheerful. An easy/simple transaction with no hassle
January 25, 2024
Unprompted review
Very efficient ordering, collection and help
Ordering online was easy, quick and efficient.
Order was ready within 20 minutes.
No wait at the collection point, assistant was friendly and efficient. Whole thing completed and loaded into my car in ten minutes.
January 24, 2024
Unprompted review
Wasn't really looking for anything…
Wasn't really looking for anything particular, but found veg seeds in discount basket 50 a piece. Thats a bargain
January 24, 2024
Unprompted review
Great helpful and friendly staff
Great helpful and friendly staff, swift easy collection. Thank you
January 9, 2024
Unprompted review
Great customer service!
I picked up some shelving in the hull store. I had my two year old with me and she very kindly got me a trolley and helped me to my car and even lifted the shelves in for me. Sorry I never got her name.
January 9, 2024
Unprompted review
Ordered trendi switches from Homebase…
Ordered trendi switches from Homebase and was advised delivery would be 18th December. Did not arrive so chased and was lied to by Trendi direct that delivery would be before Xmas. Finally arrived January 4th.
January 5, 2024
Reply from Homebase - Hull
Hi Mr Frost,
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our suppliers and digital support team.
Team Homebase
Straight forward /ordered /paid/…
Straight forward /ordered /paid/ arrived when said
Great service thankyou
January 4, 2024
Served by very efficient and happy…
Served by very efficient and happy member of staff who promptly found my order. Thank you.
January 3, 2024
Unprompted review
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