Homebase - Huntingdon Reviews 83

TrustScore 4.5 out of 5

4.5

Stukeley Road, PE29 6DA Huntingdon, Cambridgeshire, GB


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Rated 5 out of 5 stars

Visited the Huntingdon, Cambs store today. We had help from an excellent person called Oliver, who could not have been more helpful and also offering advice to us. He gave us a choice of products.... See more

Rated 5 out of 5 stars

Easy ordering on line. Quick communication to say my item was ready.Straight to the collection point very helpful, polite and professional lady served me.

Rated 2 out of 5 stars

I ordered goods via click and collect at approx 4:30pm but received no confirmation they were ready to collect before 8pm closing. Next day I had to phone 3 times (all operatives were busy the first t... See more

Company replied

Rated 5 out of 5 stars

Went into store for help with our two sets of Christmas lights not matching, staff were so helpful. Hayley was fab & solved our problem quickly and efficiently.


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Stukeley Road, PE29 6DA, Huntingdon, Cambridgeshire, United Kingdom

  • 0345 640 7451

4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

On line order…

Easy ordering on line. Quick communication to say my item was ready.Straight to the collection point very helpful, polite and professional lady served me.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Easy collection

Ordered a couple of lamps to collect in store, items arrived on time and the collection process was easy. Staff member who served me was friendly and efficient.

November 6, 2024
Rated 5 out of 5 stars

Fab customer service

Went into store for help with our two sets of Christmas lights not matching, staff were so helpful. Hayley was fab & solved our problem quickly and efficiently.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed with quality of service

Very impressed with quality of service by Hayley at the Huntington store whilst returning a couple of items. Also the assistance from her colleague - do not know his name. On my original visit, I received excellent service from the staff.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service at Huntingdon, Cambs

Visited the Huntingdon, Cambs store today. We had help from an excellent person called Oliver, who could not have been more helpful and also offering advice to us. He gave us a choice of products. Oliver had a natural, not forced approached, that made us feel, we were getting the best possible advice, rather than being led to purchase products, that really does make a difference to customers. Thank you so much for your assistance.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

The lady who was serving me today on…

The lady who was serving me today on the till Harjinder no good morning how may I help you.
Greeted to a very unpleasant member staff.
Manors go along way

October 7, 2024
Unprompted review
Homebase - Huntingdon logo

Reply from Homebase - Huntingdon

Hi Andrew,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 5 out of 5 stars

Easy to order

Easy to order, efficient pick up, assistance excellent, man took them to my car and put them in for me.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Refund with no hassle

Called into store to return a faulty kitchen tap which was still under warranty. I had already purchased a replacement tap and a refund was agreed....no hassle. Excellent!!

September 13, 2024
Rated 2 out of 5 stars

No confirmation goods ready and phone lines busy

I ordered goods via click and collect at approx 4:30pm but received no confirmation they were ready to collect before 8pm closing. Next day I had to phone 3 times (all operatives were busy the first two attempts) before getting through mid-morning and being told my goods were ready.

September 18, 2024
Unprompted review
Homebase - Huntingdon logo

Reply from Homebase - Huntingdon

Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 4 out of 5 stars

Quick and convenient

Ordered items were available quickly. The member of staff who assisted me at the click and collect counter was friendly and helpful. They even helped carry the items to my car.

The products ordered are all fantastic and I am really happy with them.

September 17, 2024
Unprompted review

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