The watering can was very dented, looked like someone had been playing football with it. No more in the store even though the stock list says there was. Asked for refund. This wouldn’t work for online... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Huntingdon, Cambs store today. We had help from an excellent person called Oliver, who could not have been more helpful and also offering advice to us. He gave us a choice of products.... See more
Myself and my husband went to the Huntingdon store,purchase some unit legs, we found Suzanne on the shop floor she was very helpful. We also purchased other items,Jackie at the checkout was very poli... See more
Homebase Huntingdon are fantastic. We were shopping for a new BBQ. In my head I had narrowed it down to two options, when Suzanne spotted us and asked if we wanted any help. She was super friend... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Huntingdon
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Stukeley Road, PE29 6DA, Huntingdon, Cambridgeshire, United Kingdom
- 0345 640 7451
4.1
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering by click and collect is easy…
Ordering by click and collect is easy to do on-line and when I have the time. It means I haven't forgotten anything on my list that I need to do each DIY job. Staff are always friendly and helpful in store. I save time and money by not wondering around the store trying to find what I need. Plus it curbs the temptation of placing other items in my basket until I'm on that project. Great service and way to shop.
March 18, 2024
Unprompted review
smooth order and collection
November 5, 2023
Thank you Homebase
The assistant took our goods to the car and unloaded them into the car
This was very much appreciated as it was a heavy load and she arranged them in the car to make it easier for us to unload when home
She was very conscious not to overload our car weight
She was also very pleasant and helpful
The goods we had ordered were ready for our click & collect so the whole experience was excellent
March 16, 2024
Unprompted review
Good buy
Good buy, but the only minus is that it doesn’t have a base to it which I thought it would
March 11, 2024
Unprompted review
Garden storage container
The pack was full of water not impressed
February 27, 2024
Unprompted review
Reply from Homebase - Huntingdon
Hi Lynn,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointment with your Garden Storage container. Feedback is like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Smooth transaction.
February 19, 2024
Unprompted review
Easy to collect order
Easy to collect order. I had an issue with some of the wood being in poor condition but the lady who served me was really helpful and swapped them no issue.
February 17, 2024
Unprompted review
Very helpful staff nothing seemed to…
Very helpful staff nothing seemed to much effort
February 9, 2024
Unprompted review
Swiftly my order was ready to collect…
Swiftly my order was ready to collect in store! The store was very bare though as if it is closing? The staff were brilliant and very polite and helpful.
February 7, 2024
Unprompted review
Bird baths
Ordered two bird baths. One was fine the other one had one of the birds broken off. Kept them both had partial refund and repaired it.
February 3, 2024
Reply from Homebase - Huntingdon
Hi Mrs Clutterham,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Jackie in the Huntingdon store was…
Jackie in the Huntingdon store was lovely and ever so helpful
January 15, 2024
Unprompted review
Purchased Christmas tree and tree skirt…
Purchased Christmas tree and tree skirt via click and collect at Huntingdon store. Really pleased with the service, when I arrived at the store my items were behind the till area waiting for collection. Straight in, straight out, brilliant service.
January 4, 2024
Unprompted review
Fast and friendly service.
December 24, 2023
Unprompted review
Reply from Homebase - Huntingdon
Hi David,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
You only gave 2 of the items to be…
You only gave 2 of the items to be collected. So had to do 2 trips.
December 16, 2023
Unprompted review
Reply from Homebase - Huntingdon
Hi Deborah,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
Speedy delivery and driver very thought…
Speedy delivery and driver very thought and efficient would definitely recommend
December 14, 2023
Reply from Homebase - Huntingdon
Hi Julia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordered for click and connect
Ordered for click and connect. When I arrived item was ready and waiting. Staff were busy but still managed to find the item snd passed it to me.
December 4, 2023
Reply from Homebase - Huntingdon
Hi Peter,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Waste of time
Ordered 2 items, one delivered to correct store other item sent elsewhere. Waste of time and money on a 20 mile round trip that I could hardly afford
December 9, 2023
Unprompted review
Reply from Homebase - Huntingdon
Hi Jenny,
We are sorry to let you down on this occasion.
We have passed this to the relevant teams to review further.
Many Thanks
Team Homebase
Easy and pleasant experience
December 3, 2023
Reply from Homebase - Huntingdon
Hi Nicola,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.