I ordered 4 tins of paint and a ton of sealer online and paid £173 prior to collection from Leamington spa Homebase. I went to collect and 2 x 5 litres of emulsion was missing from my order. The sal... See more
Company replied
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I ordered 4 tins of paint and a ton of sealer online and paid £173 prior to collection from Leamington spa Homebase. I went to collect and 2 x 5 litres of emulsion was missing from my order. The sal... See more
Company replied
We bought a bathroom with the Help of Daijah Clifford who designed our bathroom. She was extremely proactive and couldn't do more for us. There were some issues with delivery of items which Daijah kep... See more
I was struggling to find an unknown paint colour to make good a patch repair in my lounge ceiling. Sheila from the paint section came to my rescue and determined the correct paint colour from store... See more
Bought a few plants and other items and deliberately picked up a basket instead of a trolley. On the way out I wasn’t allowed to take the basket out with me to the car even though a) I said I would br... See more
Company replied
Written by the company
Written by the company

Myton Road, CV31 3NY, Leamington Spa, Warwickshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was served at Leamington Spa by an extremely helpful lady named Paula, who gave 100% plus customer service, with a friendly attitude. Made the whole shopping experience good. thank you Paula.

Reply from Homebase - Leamington Spa
Paula at the leamington spa store was great. She helped us find exactly what we needed and her customer service is excellent.

Reply from Homebase - Leamington Spa
Paula was really helpful and gave great advice

Reply from Homebase - Leamington Spa
Click and collect.Incorrect item picked,being honest I brought the item back.
The item picked was a smart outdoor box not a standard one at double the price

Reply from Homebase - Leamington Spa
Order a Christmas tree the night before,
Texted to say I could collect from 10 the following morning,
Went to fetch it, lovely staff & the kind worker carried it to my car, even apologised for the pines in my car,
Lovely man.

Reply from Homebase - Leamington Spa
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