I was served by a man called “Adam” according to my receipt. He had no name tag and no uniform on. He barely said good morning to me I had no eye contact at all. He was more focused on telling the you... See more
Company replied
New Mills Industrial Estate, Leadon Way, HR8 2SR Ledbury, Herefordshire, GB
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was served by a man called “Adam” according to my receipt. He had no name tag and no uniform on. He barely said good morning to me I had no eye contact at all. He was more focused on telling the you... See more
Company replied
All staff are friendly and helpful. I would like to express a special thank you to Ben who saw that I was going to be struggling with my purchase. Ben instantly offered assistance loading my trolley... See more
Fast friendly service Ordered mosaic tiles online and was ready for in store collection within minutes. Staff were super efficient and friendly when I collected my tiles . Also love the dog friendly... See more
Easy to order online. Pick up ready and delivered to car quickly. Friendly efficient stsff.
Written by the company
Written by the company

New Mills Industrial Estate, Leadon Way, HR8 2SR, Ledbury, Herefordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Very cheerful, helpful lady at the desk. Found my order straight away!
Had what I wanted, easy to click and collect, very polite, friendly and efficient staff, thanks
Ordered and collected within 1 hour, good service
Amazing service, they could see I had too much to carry so got me a trolley and also helped me find a better value bin. So friendly too. 100% recommend a visit to this store
Dani, what a very friendly and helpful member of the staff at Homebase Ledbury. She went above and beyond with her help. Nothing was too much trouble and I got just what I wanted. Thank you so much Dani.
Excellent advice on fitting sofa bed into my car, successfully accomplished.
Always great service and friendly helpful staff. Goods taken to car and lifted in, so helpful thank you
Professional and friendly staff.
I asked for advice about a product from Paul, who was great and Sharon, on the till, was fabulous as always.
Thank you.
Excellent service,very pleased with product.Involved small amount of self assembly,all very easy.
Excellent service. Great experience when getting a refund on a tin of paint and buying more through click and collect. Friendly and helpful staff
No problems ordering and was loaded for me on collection
Thank you to the store manager and team who were most helpful when I popped in to get some plants for the school garden. Their customer service was great, advising me on a selection of plants which will make the school garden look amazing.
Fast friendly service
Ordered mosaic tiles online and was ready for in store collection within minutes.
Staff were super efficient and friendly when I collected my tiles . Also love the dog friendly attitude Lily my dog really appreciated the treat offered by a member of staff.
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