I was served by a man called “Adam” according to my receipt. He had no name tag and no uniform on. He barely said good morning to me I had no eye contact at all. He was more focused on telling the you... See more
Company replied
Location
Switch locationNew Mills Industrial Estate, Leadon Way, HR8 2SR Ledbury, Herefordshire, GB
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See what reviewers are saying
All staff are friendly and helpful. I would like to express a special thank you to Ben who saw that I was going to be struggling with my purchase. Ben instantly offered assistance loading my trolley... See more
Fast friendly service Ordered mosaic tiles online and was ready for in store collection within minutes. Staff were super efficient and friendly when I collected my tiles . Also love the dog friendly... See more
Easy to order online. Pick up ready and delivered to car quickly. Friendly efficient stsff.
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Ledbury
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
New Mills Industrial Estate, Leadon Way, HR8 2SR, Ledbury, Herefordshire, United Kingdom
- 0345 640 7317
4.8
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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That's what I call good service......
I wanted to Click and Collect on a particular shelf unit at my local Homebase n Ledbury, but the website indicated that none were in stock there - the nearest being in a couple of larger stores 20 miles distant. Got through to Paul (the Ledbury Manager) on the landline for a moan, but he said that they happened to have that very model as a display for cushions. He volunteered to move the cushions elsewhere and put the unit behind the counter for me to collect. Arrived bright and early this morning to do the deal to find - O double joy! - that there was also a 15% discount. Imagine my treble joy when Richard lifted it out to my car. Now that's what I call good service......
April 27, 2024
Unprompted review
Sue and the Ledbury team!
Sue and the Ledbury team are amazing!
I went to collect my online order and they then helped me find other diy items and answered my questions. Nothing was too much trouble and was done with smiles and good humour. These staff are a credit to you!
April 27, 2024
Unprompted review
Lovley garden centre really lovely…
Lovley garden centre really lovely staff very helpful
April 26, 2024
Unprompted review
Quick easy service
April 15, 2024
Unprompted review
Not impressed
I was served by a man called “Adam” according to my receipt. He had no name tag and no uniform on. He barely said good morning to me I had no eye contact at all. He was more focused on telling the younger member of staff about putting something in the warehouse. I wasn’t impressed with the service and felt if I was a bother being there. Won’t be back to the Ledbury branch in a rush! Seed selection was well stocked and tidy. Service at the counter by this member of staff let the store down.
April 3, 2024
Unprompted review
Reply from Homebase - Ledbury
Hi Elly,
Thank you for your review, we're sorry to hear that the customer service you received is not to the high standards of customer service that we hold ourselves to. We will flag this to the store management teams to pick up with the team.
Kind Regards
Team Homebase
Easy to order online.
Easy to order online. Pick up ready and delivered to car quickly. Friendly efficient stsff.
April 9, 2024
Unprompted review
Excellent prompt friendly service
April 9, 2024
Unprompted review
Straightforward
Straight in, click and collect, and straight out. No problem whatsoever.
April 7, 2024
Unprompted review
Brilliant staff
The staff. So helpful. Even kindly loaded on the car for me
April 3, 2024
Unprompted review
Well done to the team at Ledbury -sustained good service
The click and collect system at the Ledbury store operates like clockwork. The team there are exceptional in their service courteous, helpful and knowledgeable of their stock
March 29, 2024
Unprompted review
Order ready within an hour
Order ready within an hour. The young man who served me was personable and polite
March 20, 2024
Unprompted review
Good quick service
March 15, 2024
It’s excellent service products always…
It’s excellent service products always arrive on time or before , if you have a query about anything they alway very helpful
March 6, 2024
Excellent
Excellent. Product was readily available for collection and in store service was a total pleasure. An example of how to service customers in store.
March 9, 2024
Unprompted review
…Tiles
Order was ready and delivered in a trolley for us to push out to the car. Helpful staff at the Ledbury branch. Thank you
March 3, 2024
Unprompted review
Friendly staff
Friendly staff. Availability of other items to buy while in the store. Offered to help carry the items. Easy to park. No queue.
February 26, 2024
Unprompted review
Great service from the male assistant
The gentleman who brought us our order went over and above to help us.
February 19, 2024
Unprompted review
Quick and easy
February 6, 2024
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