Ordering and getting items all ok. But after doing painting found out that 2 tins of paint were over. Problem starts now !!! You cannot take back any any items unused unopened not required at al... See more
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See what reviewers are saying
I was looking for a small hack saw to finish a job. Alan came to my rescue. His knowledge of the tools was exactly what I needed. Alan went above and beyond. Often I have come into this store and the... See more
We worked with Sam Jordan (in Lewes) to design & deliver our kitchen. This was a rather lengthy process on our side because of us not knowing what to do with walls in the house and not knowing our... See more
All the products I wanted for decorating were in stock and there was an offer on Dulux paint. The order was ready soon after I had paid online and the guy on the counter next day produced it and wishe... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Lewes
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 5, Brooks Road, BN7 2BY, Lewes, East Sussex, United Kingdom
- 0345 640 7629
4.5
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
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Ordering and getting items all ok.
Ordering and getting items all ok.
But after doing painting found out that 2 tins of paint were over. Problem starts now !!!
You cannot take back any any items unused unopened not required at all. So I have new pots of painting don't need.
They homebase won't take back, or exchange, or refund.
I'm not very happy at all on this situation I hope the people above the shop floor are reading this !!!!
I'm probably not the only one out there having issues with them!!!!
Please advise.
November 20, 2024
Unprompted review
Easy to place order and collect
December 1, 2024
Unprompted review
Easy quick and polite
Easy quick and polite
Really friendly thanks!
November 27, 2024
Unprompted review
Quick easy service
Quick easy service.
The staff were polite and really nice
Great experience
November 7, 2024
Unprompted review
Online it's very simple and easy to do.
Online it's very simple and easy to do.
If you know what you want and don't need to look at the products then I would recommend it.
October 27, 2024
Unprompted review
Unfortunately the 2 bags were split so…
Unfortunately the 2 bags were split so we had to go and get 2 replacement bags
October 24, 2024
Unprompted review
Reply from Homebase - Lewes
Hi Steven,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
All went fine
All went fine. Quickly picked for me ready to pick up.
October 17, 2024
Unprompted review
All the products I wanted for…
All the products I wanted for decorating were in stock and there was an offer on Dulux paint. The order was ready soon after I had paid online and the guy on the counter next day produced it and wished me luck carrying it home on my bike.
October 11, 2024
Unprompted review
Jo and her staff went the extra mile…
Jo and her staff went the extra mile today!
October 10, 2024
Unprompted review
Click and collect order
I ordered something to collect in the store. There was no queue so I got served straight away. My order was packed in a massive outer box which was too big to carry, so the shop assistant cut it open so I could just have the item itself which was much smaller. He was friendly and polite.
September 29, 2024
Chloe - kitchen design
Chloe helped us design our new kitchen. She was great at listening to what we wanted and was able to provide advice and solutions. She was also very patient when we kept changing our mind. Amazing customer service.
October 2, 2024
Unprompted review
Great service
Great service, ordering simple, service at Lewes Homebase first class, thank you. I am happy with the garden shredder, does what it is supposed to.
September 29, 2024
Unprompted review
Order ready quickly, incomplete though
Order ready quickly but the store did not give me all items so had to make the trip again. Frustrating
September 5, 2024
Unprompted review
Reply from Homebase - Lewes
Hi Consumer,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Purchased haven’t even put together and…
Purchased haven’t even put together and they are half price took items back refunded the difference
September 8, 2024
Reply from Homebase - Lewes
Hi Dawn,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
I was served in store yesterday by the…
I was served in store yesterday by the delightful char Leigh , as usual she was polite , friendly , attentive and happy in what she’s doing , always a pleasure to see her in store , Thankyou charleigh
September 11, 2024
Unprompted review
Easy to order and collect
Easy to order and collect. The email and reminder text both say don't forget to take ID with you - but when you arrive in store they just ask for your name. Why not alter the email and text to reflect reality?
September 7, 2024
Unprompted review
Quick and easy pickup for 2 x 175 ltr…
Quick and easy pickup for 2 x 175 ltr heavy duty storage trunks.
September 5, 2024
Unprompted review
Brilliant customer service,freindly…
Brilliant customer service,freindly polite and helpful staff…Homebase lewes keep smashing it!!
September 5, 2024
Unprompted review
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