Ordering and getting items all ok. But after doing painting found out that 2 tins of paint were over. Problem starts now !!! You cannot take back any any items unused unopened not required at al... See more
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See what reviewers are saying
I was looking for a small hack saw to finish a job. Alan came to my rescue. His knowledge of the tools was exactly what I needed. Alan went above and beyond. Often I have come into this store and the... See more
We worked with Sam Jordan (in Lewes) to design & deliver our kitchen. This was a rather lengthy process on our side because of us not knowing what to do with walls in the house and not knowing our... See more
All the products I wanted for decorating were in stock and there was an offer on Dulux paint. The order was ready soon after I had paid online and the guy on the counter next day produced it and wishe... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Lewes
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 5, Brooks Road, BN7 2BY, Lewes, East Sussex, United Kingdom
- 0345 640 7629
4.5
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Floating shelves.
Items were ordered, paid for with click and collect and were ready to collect at the designated time.
August 27, 2024
Unprompted review
Excellent click and collect…
As always it was super easy to use click and collect at Homebase. I was in and out of the Lewes branch with my order in under two minutes and the guy who served me was very friendly and efficient.
August 24, 2024
Unprompted review
Came in for some paint and was…
Came in for some paint and was overwhelmed by choice. I spoke to two brilliant members of staff who were able to point me in the right direction for what I needed. Both of which were friendly as always and easily able to find what I needed. Couldn't recommend more!!!!
August 13, 2024
Unprompted review
Polite staff
Polite staff. Order had faulty items. Replacement was sorted out & collection of faulty goods. Was able to speak to staff, not just all in line
August 7, 2024
Really helpful
My order was ready to collect right away and as I’m pregnant I asked if someone might be able to help me with the table and two chairs to my car. There was no hesitation to help, a really helpful guy carried the furniture and put everything in my car, even took my trolley back to the store for me.
August 13, 2024
Unprompted review
Paid, but have not received
- I paid online 27.07.2024
- Delivery to local store was promised by 29.07.2024
- I walked to the store to ask in person on 31.07.2024: nothing received
- Now it is 4.35pm on 02.08.2024, and still have not heard
August 2, 2024
Reply from Homebase - Lewes
Hi Martin,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you! We've now spoken to the store who have confirmed this is now instore and ready for collection. Please reach out to us if you need any further help.
Thanks,
Team Homebase
Camping Chair delight.
Ordered chair whilst on holiday, picked it up next day. No fuss , excellent service by Reeta.
August 2, 2024
Unprompted review
Excellent customer experience
I visiting this branch of Homebase on the 14/7/24 and the service that I received from Kelly and Jayden was outstanding. I bought a garden sofa whilst I was there and Kelly definitely excelled my customer expectations she was so friendly and helpful.
Though this branch is not close to where I live I will definitely return based on my recent visit.
July 14, 2024
Unprompted review
Just great service
We travelled 40 miles to this store for click and collect and were so happy to recieve great customer service from Shelley at the checkout. Very friendly store.
July 27, 2024
Unprompted review
First Class Customer Service
I was helped by Kelly in your Lewis store this morning… she was extremely helpful offered to get my a trolley when saw I was struggling then took it over to till for me… I’ve worked in customer service for over 40 years with M&S and BA where the customer comes first this is now not the norm but Kelly and Charley (on the till) restored my faith which had all but gone. They are both a credit to your company. First Class customer service.
July 13, 2024
Unprompted review
Very helpful staff
Very helpful staff, a sales assistant known as Jess at Lewes was very kind and went out of her way to help me find what I was looking for.
July 12, 2024
Unprompted review
Homebase
This company are kind helpful and caring they have helped us so well
July 8, 2024
Unprompted review
I am a Lewes resident (semi disabled)…
I am a Lewes resident (semi disabled) and purchased a garden hose today at Homebase Lewes. Unfortunately on unpacking the box I found the hose container was broken. I returned to Homebase & because there wasn’t another in stock one was ordered for me to be delivered. My reason for writing is to compliment the efficiency of the young man who served & rectified the order with such speed & friendliness. Homebase are lucky to have him.
July 3, 2024
Unprompted review
The staff at Lewes Homebase were very…
The staff at Lewes Homebase were very helpful and knowledgeable. They offered a brilliant customer service. I wish all shops were as helpful
June 27, 2024
Sophia scallop shell chair in pink…
Sophia scallop shell chair in pink comes up a salmony orangey pink. I went into the store to compare with the grey colour as I was considering exchanging. A lot of fuss to get the grey colour due to staff shortages - I was nearly asked to come back 2 hours later. They did bring it for me to see and then said 'I suppose you want to see it then' - and opened it a tiny amount. They then exclaimed when I said I would stick with the pink one as they grey is very dark.
July 1, 2024
Reply from Homebase - Lewes
Hi Rital,
Thanks for your feedback. We’re sorry for any disappointment this experience has caused to you. We've shared this with the instore team to review further - please reach out if you wish to discuss this further.
Thanks,
Team Homebase
Never using cash again here
Bought some plants and tendered a £20 pound note for £10 purchase and received no change. When I questioned this, cashier insisted I gave her £10! I only had a £20 note in my wallet and my receipt confirms £20 tender and £10 change due. I have the receipt as proof. Reluctantly I was discreetly handed a £10 note!
July 1, 2024
Unprompted review
Reply from Homebase - Lewes
Hello,
Thank you for your feedback, we're sorry there was confusion at store.
Kind Regards
Team Homebase
Disappointing
Unfortunately when I went to collect lampshade there was no gimbal inside so no good as a lampshade!! I got a refund
June 26, 2024
Unprompted review
Reply from Homebase - Lewes
Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Chloe designed my kitchen,
Chloe designed my kitchen,
Very thoughtfully and concisely. She really understood my requirements and I am very happy with my new kitchen. Can't recommend highly enough, give her a raise!
June 1, 2024
Unprompted review
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