This was not a planned ordering experience. That morning an email from local Homebase landed in my Inbox warning of imminent cold freezing weather and snow. Arctic conditions. Bells rang in my head!... See more
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Very easy to order, excellent customer service. Ordering online was quick, simple and hassle free. I ordered for click and collect to my local store. Order went through ok, no problems and speedy emai... See more
Order placed online, to be ready for Monday collection. Monday came and went. Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store. Went to collect next day - han... See more
Company replied
Visited the Lowestoft branch today and was met with really friendly faces and pleasantly surprised how helpful everyone was, especially Ian who just seemed he couldn't do enough. Got everything I need... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Lowestoft
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Tower Road, NR33 7NG, Lowestoft, Suffolk, United Kingdom
- 0345 640 7261
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff especially John on the…
Lovely staff especially John on the till, happy friendly guy and very polite and professional.
Plants always look healthy and at a great price!
July 16, 2024
Unprompted review
Ordered online as not available in…
Ordered online as not available in store, picked up 2 days later - easy & fuss free !
July 11, 2024
Eventually...but it shouldn't be this difficult
Order placed online, to be ready for Monday collection. Monday came and went.
Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store.
Went to collect next day - handed similar but incorrect item. Went back into store to finally collect correct item, three visits and three days late.
July 3, 2024
Reply from Homebase - Lowestoft
Hi Peter,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent click and collect experience. We've shared this with the instore team to review further. Please reach out if you'd like to discuss this further.
Thanks,
Team Homebase
Everything I ordered was ready within…
Everything I ordered was ready within an hour as stated. I didn't pick up until a couple of days later and was found and bought to me promptly.
June 19, 2024
Unprompted review
Soon as I collected the bulbs I planted them…
Soon as I collected the bulbs I planted them, one was very tiny like a pea bulb another 1 was like a bean 3rd one was like a grape size , I was very disappointed and now still waiting fir them to show any form of growing which they are not very very disappointed#
June 5, 2024
Unprompted review
Reply from Homebase - Lowestoft
Hi June,
Thanks for your feedback. We’re sorry for any disappointment this has caused! We've just reached out to you regarding this.
Thanks,
Team Homebase
Brilliant helpful staff,always friendly, helped to bring heavy chair to our car. The staff at til gave us really useful advice on how to lay our floor tiles. We really appreciate them all.
Brilliant helpful staff.
May 31, 2024
Unprompted review
A proper DIY store
Was really easy to order what I wanted, you can get a lot of things in Homebase that you used to be able to get in all DIY stores, but now only seem to be available in Homebase, keep it up guys. No hassle picking up my order, and really helpful, friendly staff.
May 30, 2024
Unprompted review
Excellent service
May 30, 2024
Unprompted review
Good to shop
Good range of products
Hassle free
Nice staff
Lousy lighting in Lowestoft - invest in some brighter system
May 28, 2024
Unprompted review
Staff being available/approachable to…
Staff being available/approachable to find to ask about information when needed and knowing garden knowledge.
May 27, 2024
Unprompted review
Used Click and Collect
Used Click and Collect as I couldn't find it in store. Nice and easy.
May 28, 2024
Unprompted review
Polite staff
Polite staff. Clicked and collected my order. Was available quickly. Nice and easy process
May 25, 2024
Unprompted review
Lovely Kieran
Lovely Kieran, so helpful loading our car. Great selection of stock
May 23, 2024
Unprompted review
Customer service assistant was very…
Customer service assistant was very helpful in getting my order out on time !
May 12, 2024
Unprompted review
Excellent click & collect order
I placed a click and collect order at my local Lowestoft store, I received a call to say that they had none of the size I wanted so they have me the larger bags instead, This was a nice gesture from Beccy, when I went to collect I purchased my other items and Beccy sorted out my order, this was so quick and professional. The service I received was excellent thank you to Homebase, Beccy and the Lowestoft team
May 19, 2024
Unprompted review
Overall great ordering & collection experience.
Easy ordering system and clearly shows how many in stock.
Ready for collection quickly the following day.
Easy to collect with staff at Lowestoft very cheery as usual.
May 17, 2024
Unprompted review
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