This was not a planned ordering experience. That morning an email from local Homebase landed in my Inbox warning of imminent cold freezing weather and snow. Arctic conditions. Bells rang in my head!... See more
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Very easy to order, excellent customer service. Ordering online was quick, simple and hassle free. I ordered for click and collect to my local store. Order went through ok, no problems and speedy emai... See more
Order placed online, to be ready for Monday collection. Monday came and went. Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store. Went to collect next day - han... See more
Company replied
Visited the Lowestoft branch today and was met with really friendly faces and pleasantly surprised how helpful everyone was, especially Ian who just seemed he couldn't do enough. Got everything I need... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Lowestoft
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Tower Road, NR33 7NG, Lowestoft, Suffolk, United Kingdom
- 0345 640 7261
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Went online found what I wanted paid…
Went online found what I wanted paid for it then picked it up..perfect
March 1, 2024
Unprompted review
Best price available online
Best price available online. Ordered and collected next day. Member of staff took it to my vehicle. Very helpful.
March 2, 2024
Unprompted review
Gardening diy
Very friendly efficient staff easy to find what I needed, asked if I needed help with heavy items to the car.
February 26, 2024
Unprompted review
Paint Mixing
Came In too look at purchasing some paint, great service from the blonde lady who mixed me a couple of tins.
February 23, 2024
Unprompted review
Well Presented Garden Centre
Popped into my local Homebase store, went into the garden centre, beautiful arrangement of plants, will certainly be visiting again very soon to purchase more plants for the garden
February 24, 2024
Unprompted review
Poor
Poor. Inadequate advice about paint which led to me purchasing something that wasn't fit for purpose. Really disappointed.
February 17, 2024
Reply from Homebase - Lowestoft
Hi Ruth,
We're sorry that you did not receive the best advice when it came to your purchase, we will pass this feedback on to the store so that they can provide training where necessary.
Kind Regards
Team Homebase
Cheerful Service
Becci was very cheerful although i was saddened to see the Store was very quiet.
February 22, 2024
Unprompted review
Best priced compost
Best price I could find. Easy to order online and collect in store.
February 22, 2024
Unprompted review
Tina paint specialist
We called into your store in Lowestoft to have some paint mixed and was served by a very knowledgeable lady Tina who went above and beyond to help us thank you
February 13, 2024
Unprompted review
Products available and friendly service
February 10, 2024
Unprompted review
The helpful tips at the till
The helpful tips at the till. As a first time DIY decorator. It was helpful
February 9, 2024
Unprompted review
Excellent lady on the till
Excellent lady on the till, smiley and very helpful.
February 7, 2024
Unprompted review
Happy customer :)
Was served by Chuck, very friendly and helpful, answered all our questions perfectly. Very happy customer! :)
February 7, 2024
Unprompted review
Efficient and helpful getting the heavy…
Efficient and helpful getting the heavy bags of compost into the car
February 5, 2024
Unprompted review
Order ready so whole visit was only 5…
Order ready so whole visit was only 5 mins
January 30, 2024
Unprompted review
Ease of ordering & collection……
Ease of ordering & collection… extremely effortless 👌🏻
January 27, 2024
Unprompted review
Click and collect
Nice and easy, checked stock, ordered, paid, and collected.
Very efficient
January 18, 2024
Unprompted review
Good helpful Customer Services
This was not a planned ordering experience. That morning an email from local Homebase landed in my Inbox warning of imminent cold freezing weather and snow. Arctic conditions. Bells rang in my head! Surely not the dreaded Beast from East returning? I read through recommendations in the email and spied Rock Salt for drives and pathways. Ordered right away, in stock and now today collected and in my garage. Ready for action!! This is why I love Homebase. Nearby, easy parking and relaxing shopping. I sent my hubbies to collect it!!
January 13, 2024
Unprompted review
Very helpful land efficient being…Helpful
Very helpful land efficient being disabled assisted me loading. Much appreciated.
January 10, 2024
Unprompted review
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