This was not a planned ordering experience. That morning an email from local Homebase landed in my Inbox warning of imminent cold freezing weather and snow. Arctic conditions. Bells rang in my head!... See more
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Very easy to order, excellent customer service. Ordering online was quick, simple and hassle free. I ordered for click and collect to my local store. Order went through ok, no problems and speedy emai... See more
Order placed online, to be ready for Monday collection. Monday came and went. Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store. Went to collect next day - han... See more
Company replied
Visited the Lowestoft branch today and was met with really friendly faces and pleasantly surprised how helpful everyone was, especially Ian who just seemed he couldn't do enough. Got everything I need... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Lowestoft
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Tower Road, NR33 7NG, Lowestoft, Suffolk, United Kingdom
- 0345 640 7261
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No 20% off
Just got home after purchasing a 2.5lt of crown bathroom paint which was ment to have 20% off looked at my receipt and it hasn't come off now gotvto go all the way back to get my discount back
May 4, 2024
Unprompted review
Reply from Homebase - Lowestoft
Hi,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Click and collect so easy
Click and collect so easy, items ready and waiting soon as you get text/email.
May 1, 2024
Unprompted review
Keeping prices low with discounts
April 30, 2024
Unprompted review
Order waiting for me on trolley
Order waiting for me on trolley, all correct. Helpful staff and timely click and collect. Simple!
April 30, 2024
Unprompted review
Store issue that was resolved with excellent customer service
Molly from customer service was excellent in dealing with my complaint.
April 22, 2024
Unprompted review
Reply from Homebase - Lowestoft
Hello Clare
We're sorry to hear that you have had these issues. Please get in touch through the following link and we will get back to you as soon as we can - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Kind Regards
Team Homebase
Tina the paint mixer
Tina the paint mixer, what an expert and a lovely lady too.
April 23, 2024
Unprompted review
It was ready and waiting on time…
It was ready and waiting on time perfact and friendly
April 19, 2024
Unprompted review
Purchased click and collect item
Purchased click and collect item, smooth transaction but I felt Ive had better customer service using an ATM machine rather than Homebase Lowestoft. The time was approx 7pm with only 1 other customer to be seen in the store so wasn't busy.
April 8, 2024
Unprompted review
Reply from Homebase - Lowestoft
Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Good shop layout
Good shop layout, easy to find what I needed, good range of products, with competitive prices. Friendly and polite staff.
April 8, 2024
Unprompted review
good experience
Very good experience. My only issue was it says you have to take ID to collect but when I collected they told me I didn't need to bring it so annoying but still as had plans but had to change them to collect my item.
April 7, 2024
Unprompted review
Kind and polite
Tom served me and was very knowledgeable about questions I had about exterior paint and was able to offer me good advice. He was polite and cheerful throughout and it was a pleasure to be served by him today.
April 6, 2024
Unprompted review
Tina was really helpful with lots of…
Tina was really helpful with lots of ideas of what we could use for what we wanted to achieve. Thank you
April 2, 2024
Unprompted review
Only took 1 hour advertised to collect…
Only took 1 hour advertised to collect polite and friendly staff
March 30, 2024
Unprompted review
Excellent service
Excellent service
Easy to order and pick up
Very helpful lady at the desk at Lowestoft branch
March 29, 2024
Unprompted review
Excellent customer service
Very easy to order, excellent customer service. Ordering online was quick, simple and hassle free. I ordered for click and collect to my local store. Order went through ok, no problems and speedy email confirmation. On arrival at the store, I headed to customer service desk, got a warm friendly greeting. Supplied my order number and within minutes my order was brought to me by a very helpful, polite and friendly staff member, who also loaded the goods in to my vehicle as I am a wheelchair user and would have struggled without help. First class customer service highly recommend.
March 25, 2024
Unprompted review
Easy to order online
Easy to order online, easy to collect from local store within the hour
March 21, 2024
Unprompted review
Five-stars indeed!
Good price, good access (via - slightly fussy! - app), easy payment, clear communication, friendly and helpful service in store.
March 19, 2024
Unprompted review
Brilliant service click collect and…
Brilliant service click collect and go…. No fuss, service with a smile 😃
March 4, 2024
Unprompted review
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