Mark in the kitchen department at Homebase kitchens helped me choose a most lovely kitchen. He came and measured up within a couple of days and created a design shortly thereafter. I went into the sho... See more
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All went as expected, was delivered with respect with a kind, helpful delivery driver. Lovely chair, would definitely purchase again. Only issue was the box was a little bit damaged but the product in... See more
Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and... See more
Booked click and collect. Lady staffing the desk was very overworked and trying to deal with multiple enquiries at once rather than resolving one at a time, which took longer than necessary. Goods we... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Maidenhead
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Stafferton Way, SL6 1AY, Maidenhead, Berkshire, United Kingdom
- 0345 640 7811
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Replied to 43% of negative reviews
Typically replies within 2 weeks
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Very pleased with purchase
Very pleased with purchase. Delivery excellent, they called to advise the were on their way to deliver my order.
Homebase in Maidenhead is the most…
Homebase in Maidenhead is the most friendly polite and helpful place I have been. Nothing is too much and the staff are good people.
It was there very quickly after I’d…
It was there very quickly after I’d ordered it online and easy to collect
Excellent service.
WOW. Excellent service on all the item which as been delivered to me. Drivers where very polite and very helpful. Product where great.
Super fast click and collect
This was a click and collect. In and out in about two minutes - perfect. Polite, efficient staff.
Just really easy & efficient.
Just really easy & efficient.
Extremely friendly staff
Good customer service
Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and gave me advice about how to reserve it and item that is extremely rare . Saw him the next day at store recognised me and his customer approach is to commended so sadly lacking these days
order collection
Went to collect an order from the Maidenhead store. The young man that we saw at the desk was very helpful, pleasant and happy. We asked another assistant where a product was and she was happy to show us. All the staff in store were more than helpful. Overall a great experience in store.
The staff were polite and helpful
The staff were polite and helpful. Order was ready to go. Excellent.
Ordered online for Click and collect
Ordered online for Click and collect, a lawnmower. Greeted by a very professional man on Customer services. Called a colleague to take it out to the car for me. Great service.
My order was all ready and the staff…
My order was all ready and the staff member offered help to the car. Couldn’t have been any better.
Staff member very helpful on looking…
Staff member very helpful on looking for a clearance item on the website so that I was able to order it on my return home.
Pick up smooth and speedy
Pick up smooth and speedy. Staff polite and helpful. Would have been nice if package had had a wipe over to remove surface storage dirt etc.
Very easy and quick and friendly…
Very easy and quick and friendly service from the staff
The staff are super helpful
The staff are super helpful. We went to Maidenhead Homebase to get some materials for my boys project (make a raceway for Disney Cars) we just needed scraps. On asking the team were brilliant! They found lots of old signage about to be chucked out that was perfect for a raceway. My boys were so pleased.
Excellent service
Emma and Kayla (I think) were quick to help with what I was after. Showed me to the furniture are and discussed what I was looking for. Helped me to the front with the item I opted for. As it was ex display they got a trolley thing and wheeled it out to my car and Emma helped me put it into my car with me. A credit to your company.
Best click and collect service I've had.
Best click and collect service I've had.
Alastair at the Click and Collect…
Alastair at the Click and Collect Customer Service Desk provided exceptional customer service and assistance especially as I and a disabled customer.
Helpful, Friendly service
The young man that served me was extremely helpful and polite. He pushed my heavy tiles to car and helped us put in car (Iam unable to lift due to spine issues) He is a real credit to Homebase and sadly most shops don’t have people as helpful and friendly like him.
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