Homebase - Maidenhead Reviews 

113
TrustScore 4.5 out of 5

4.3

Stafferton Way, SL6 1AY Maidenhead, Berkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mark in the kitchen department at Homebase kitchens helped me choose a most lovely kitchen. He came and measured up within a couple of days and created a design shortly thereafter. I went into the sho... See more

Rated 4 out of 5 stars

All went as expected, was delivered with respect with a kind, helpful delivery driver. Lovely chair, would definitely purchase again. Only issue was the box was a little bit damaged but the product in... See more

Rated 5 out of 5 stars

Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and... See more

Rated 3 out of 5 stars

Booked click and collect. Lady staffing the desk was very overworked and trying to deal with multiple enquiries at once rather than resolving one at a time, which took longer than necessary. Goods we... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Stafferton Way, SL6 1AY, Maidenhead, Berkshire, United Kingdom

  • 0345 640 7811

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(113)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and gave me advice about how to reserve it and item that is extremely rare . Saw him the next day at store recognised me and his customer approach is to commended so sadly lacking these days

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

order collection

Went to collect an order from the Maidenhead store. The young man that we saw at the desk was very helpful, pleasant and happy. We asked another assistant where a product was and she was happy to show us. All the staff in store were more than helpful. Overall a great experience in store.

March 29, 2024
Unprompted review
Rated 4 out of 5 stars

Pick up smooth and speedy

Pick up smooth and speedy. Staff polite and helpful. Would have been nice if package had had a wipe over to remove surface storage dirt etc.

March 13, 2024
Unprompted review
Rated 4 out of 5 stars

The staff are super helpful

The staff are super helpful. We went to Maidenhead Homebase to get some materials for my boys project (make a raceway for Disney Cars) we just needed scraps. On asking the team were brilliant! They found lots of old signage about to be chucked out that was perfect for a raceway. My boys were so pleased.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Emma and Kayla (I think) were quick to help with what I was after. Showed me to the furniture are and discussed what I was looking for. Helped me to the front with the item I opted for. As it was ex display they got a trolley thing and wheeled it out to my car and Emma helped me put it into my car with me. A credit to your company.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, Friendly service

The young man that served me was extremely helpful and polite. He pushed my heavy tiles to car and helped us put in car (Iam unable to lift due to spine issues) He is a real credit to Homebase and sadly most shops don’t have people as helpful and friendly like him.

February 4, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look