Click and collect worked except I did not get the "ready to collect" email, just saw the order status had changed. The the Beldray iron box had the adhesive seal peeled off and the iron had enough wat... See more
Company replied
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See what reviewers are saying
Mark in the kitchen department at Homebase kitchens helped me choose a most lovely kitchen. He came and measured up within a couple of days and created a design shortly thereafter. I went into the sho... See more
Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and... See more
Booked click and collect. Lady staffing the desk was very overworked and trying to deal with multiple enquiries at once rather than resolving one at a time, which took longer than necessary. Goods we... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Maidenhead
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Stafferton Way, SL6 1AY, Maidenhead, Berkshire, United Kingdom
- 0345 640 7811
4.1
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful, Friendly service
The young man that served me was extremely helpful and polite. He pushed my heavy tiles to car and helped us put in car (Iam unable to lift due to spine issues) He is a real credit to Homebase and sadly most shops don’t have people as helpful and friendly like him.
February 4, 2024
Unprompted review
Rubbish material it was a pain to set…
Rubbish material it was a pain to set it up i am not recommending at alll
February 10, 2024
Unprompted review
Grabbed a bargain on click n collect
Grabbed a bargain on click n collect, but not from my local store. But worth the journey and great service from staff at Homebase Maidenhead.
February 11, 2024
Unprompted review
Parts missing!
picked up lamp which was no fuss and very quick but got home. Went to fit the lamp and parts were missing out of the box now have to go back to the store and try and sort it !
February 5, 2024
Unprompted review
Reply from Homebase - Maidenhead
Hi Gavin,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management team.
Thanks,
Team Homebase
Collect and pick up
Collect and pick up. Fast service. Item picked and on shelf for staff to get easily
January 30, 2024
Ordered a sale item for click and…
Ordered a sale item for click and collect and I had a text within the hour saying the items were ready for collection. Excellent service.
January 27, 2024
Unprompted review
Easy process
Easy to order online and item waiting for me at collection. Great customer service too. Thank you
January 27, 2024
Unprompted review
Really helpful when collecting my order.
January 12, 2024
Unprompted review
Good service
Prompt, courteous service and helpful when asked questions
January 7, 2024
Unprompted review
Not so good this time
Usually our Homebase experience is good. However, only two people serving on tills so there was a long wait to be served.
January 3, 2024
Unprompted review
Reply from Homebase - Maidenhead
Hi Rachel,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback is like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Speedy friendly service
Walked straight in and up to the lovely helpful Toby who took me straight to customer desk and retrieved my order within minutes! Great friendly service
December 24, 2023
Unprompted review
Poor management and not friendly with customer
Got a taxt your order is ready after when i was at homebase they said sory you can cancel the order frome Maidenhead and place a new order and collect frome highwycomb ignor the customer importance
Treat the customer like a joke
December 30, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi Najeeb,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Professional
Professional, friendly and prompt service. Fantastic customer experience!
December 27, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi auddree,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Speedy collect service!!
December 27, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi GrommetandSassy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Brilliant Price
Brilliant Price. Best price available anywhere. Where on sale. Ordered online, picked up next day. All good. Thank you.
December 27, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Called to ask about a dpd locker in…
Called to ask about a dpd locker in Maidenhead, support rude customer service, saying it's not their problem, well let me tell you, it is your problem or don't host the lockers.
December 18, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi HS.,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you. We will share this with the relevant team
Thanks,
Team Homebase
Easy to order
Easy to order, ready for pick up in an hour and friendly staff at Maidenhead.
December 15, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi English,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Quality service …
I was trying to hunt down a specific set of Xmas lights (only 4 showing in stock). The staff were extremely helpful at helping me to find them and suggested I ordered online for collection within the hour, while they tried to locate them. I also think they have the best selection glass baubles.
December 4, 2023
Reply from Homebase - Maidenhead
Hi Bess,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Brilliant
Great experience from looking on line to collecting my order.
December 10, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi Nicola,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
The staff were efficient and friendly…
The staff were efficient and friendly and even help me load into my car
December 8, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi Lynne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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