Click and collect worked except I did not get the "ready to collect" email, just saw the order status had changed. The the Beldray iron box had the adhesive seal peeled off and the iron had enough wat... See more
Company replied
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See what reviewers are saying
Mark in the kitchen department at Homebase kitchens helped me choose a most lovely kitchen. He came and measured up within a couple of days and created a design shortly thereafter. I went into the sho... See more
Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and... See more
Booked click and collect. Lady staffing the desk was very overworked and trying to deal with multiple enquiries at once rather than resolving one at a time, which took longer than necessary. Goods we... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Maidenhead
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Stafferton Way, SL6 1AY, Maidenhead, Berkshire, United Kingdom
- 0345 640 7811
4.1
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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Excellent experience
December 4, 2023
Reply from Homebase - Maidenhead
Hi Madelene,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Item ready and waiting for collection…
Item ready and waiting for collection Helpful and courteous staff.
December 7, 2023
Unprompted review
Reply from Homebase - Maidenhead
Hi Jasmine,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Reply from Homebase - Maidenhead
Hi Niall,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Click and collect goods couldn’t be…
Click and collect goods couldn’t be found.
After waiting for a long time for assistance somebody went to look for the goods on the shelf…. He never came back and finally my items were found behind the desk - as we left we saw the person supposedly looking for my item outside vaping. The other goods I was going to buy I left behind
December 4, 2023
Reply from Homebase - Maidenhead
Hi Nina,
Thank you for taking the time to leave your review, we're sorry that the customer service you received was disappointing. We have raised this with the store manager to pick it up with the team members involved.
Team Homebase
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