I visited Homebase last year and Ian was so helpful. It's taken me a bit of time to write this but I said I would so I still wanted to. I was choosing some paint for my bathroom and was struggling to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We was interested in fitted wardrobes and after speaking to Deborah Keith at Homebase Sprowston,she offered to come and do a free home survey and design. After two visits because we changed our mind,w... See more
Bought a plasterers trowel today to do some fine plastering on an internal brick fireplace. The damn label has so much glue on it making it impossible to remove. How can ANYONE have a desired smooth o... See more
Company replied
Visited this store twice in the last week to look for paint and a cube storage unit/ boxes. On both occasions Jacqueline was working and was extremely helpful and the customer service from her was per... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Norwich Sprowston
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Roundtree Way, Sprowston, NR7 8SH, Norwich, Norfolk, United Kingdom
- 0345 640 7059
4.6
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Click and collect order confirmed but I…
Click and collect order confirmed but I waited and waited but no “ order ready” communication. I eventually went to to store, thankfully my order was ready.
So, system failed this time
August 15, 2024
Unprompted review
Reply from Homebase - Norwich Sprowston
Hi Richard,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. We have shared your feedback with the store management team, should you wish to discuss your experience further please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 2045629” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
It was very easy to order online
It was very easy to order online, pay & collect.
August 15, 2024
Unprompted review
Very friendly member of staff
Very friendly member of staff. Prompt service.
August 13, 2024
Unprompted review
Great service from the team
Great service from the team, especially Colin who spent time with us explaining the bbq we were looking at, really helped us decide our purchase
August 11, 2024
Unprompted review
Click and collect
Sold out at my local branches (floor fan, reduced in sale) so ordered from Norwich. Unable to collect myself but telephoned to enquire if another member of the family could do so on my behalf.
Advised that would be OK with order number and I.D.
Liked the fan so much just had to have another.
August 9, 2024
Unprompted review
Helpful member of staff
The gentleman who served me was extremely helpful and courteous.
August 6, 2024
Unprompted review
We booked a kitchen with Ruth and…
We booked a kitchen with Ruth and couldn't be more pleased. The order was completed with patience and good humour which made navigating the multitude of options a much easier process. The recommended fitter was amazing and the product itself was of good quality and good value.
August 3, 2024
Unprompted review
Kevin the store guy was so awesome
Kevin the store guy was so awesome. He explained about our new mower and was just really great. I love this store.
August 2, 2024
Unprompted review
Ordering for click and collect was…
Ordering for click and collect was stress free also collecting my item.. The bbq is brilliant value for money went together easily and is lovely to look and and also use.
July 30, 2024
Unprompted review
Error corrected with a smile
After a bad start in which our cupboard was delivered to 'home' but with a Homebase address, we were refunded the delivery charge plus a small extra, for having to collect anyway.
July 28, 2024
Very helpful sales people on a…
Very helpful sales people on a stressful morning when the system was all down in stores nation wide
July 17, 2024
Easy to use click & collect
Easy to use click & collect. Quick notification of when order was ready to be collected. Would definitely use click & collect again.
July 21, 2024
Unprompted review
Found the stuff I wanted without too…
Found the stuff I wanted without too much difficulty . Prices are a bit higher than other stores selling the same item .
July 15, 2024
Unprompted review
Weber BBQ
We were looking at a Weber BBQ when Kevin (one of the sales team) came over to ask us if we wanted any help. He started to tell us all the major points of all BBQ's displayed. He never made us feel uncomfortable and was really pleasant. we decided to go for a Weber which was the disiplay model, and as there was no more in stock we purchased the item with a slight deduction of the already sale price. We were very pleased with the outcome / good experience,
July 19, 2024
Unprompted review
Ian was our champion
Ian was our champion the other day...trying to get some paint for granddaughters bedroom... so many yellows...lol. with his help we got it right and it wasn't the most expensive either..thank you....think it was 9th July .
July 9, 2024
Unprompted review
So easy to order exactly what I wanted
So easy to order exactly what I wanted, then to be efficiently greeted by friendly staff and given my parcels as click and collect at my local store.. couldn’t have been a nicer experience.
July 19, 2024
Unprompted review
This is the first time I have used this…
This is the first time I have used this service. Very efficient. Goods were stacked ready for me on a trolley. Assistant took it to my truck and loaded it for me.
July 18, 2024
Unprompted review
Online order …
Ordered online,items ready for collection the following day.
Great service
July 6, 2024
Always timely and reliable when ordered…
Always timely and reliable when ordered on line
July 9, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.