I visited Homebase last year and Ian was so helpful. It's taken me a bit of time to write this but I said I would so I still wanted to. I was choosing some paint for my bathroom and was struggling to... See more
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We was interested in fitted wardrobes and after speaking to Deborah Keith at Homebase Sprowston,she offered to come and do a free home survey and design. After two visits because we changed our mind,w... See more
Bought a plasterers trowel today to do some fine plastering on an internal brick fireplace. The damn label has so much glue on it making it impossible to remove. How can ANYONE have a desired smooth o... See more
Company replied
Visited this store twice in the last week to look for paint and a cube storage unit/ boxes. On both occasions Jacqueline was working and was extremely helpful and the customer service from her was per... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Norwich Sprowston
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Roundtree Way, Sprowston, NR7 8SH, Norwich, Norfolk, United Kingdom
- 0345 640 7059
4.6
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Collecting order from Homebase
We drive up to Homebase and walked to collection point which was quiet. We’re served immediately, and collect the goods and put again without any problem. Very happy.
July 6, 2024
Unprompted review
Excellent service
Easy to order.
Delivered super quick.
Thank you Homebase and Yodal. Brilliant from start to finish.
June 23, 2024
Friendly staff
Alex and Rachel were really friendly and helpful. Thank you
June 29, 2024
Unprompted review
Thanks for helping us really really…
Thanks for helping us really really helpful lady Ruth wonderful stuff from home base
June 28, 2024
Unprompted review
Rapid turnaround of online order.
Rapid turnaround of online order.
Ready and waiting
Friendly service
June 21, 2024
Unprompted review
Thank you
A huge thank you to Colin for taking the time to help me today, explain my options and how to use my sprayer and the best weed killer for what I needed. It’s so nice for someone to take the time to help customers these days and it was much appreciated!
June 21, 2024
Unprompted review
Open,friendly service
June 20, 2024
Unprompted review
A Real Gem -Justin remembered me from 6months ago
Justin remembered me from 6months ago. Helped me pick out battery drill screwdriver and find a few other bits. He’s great. Helpful, informative and friendly.
June 9, 2024
Unprompted review
Just want to say what a lovely helpful…
Just want to say what a lovely helpful gentleman Colin at your sprowston retail park Homebase was yesterday.
He helped me with my plant choice and twice to lift the heavy pot I’d bought to the tills.
What a credit to your store.
Thank you
June 18, 2024
Unprompted review
Colin at your Sprowston Store was very…
Colin at your Sprowston Store was very helpful when I purchased 2 single hanging chairs. Colin provided a 1st class service ensuring all our customer requirements were met.
June 8, 2024
Unprompted review
So easy to browse website
Easy to use website, found my product quickly. The price was right, paid and delivered next day by driver who was very helpful. First class service.
June 13, 2024
Thank you for your excellent service
Thank you for your excellent service - highly recommend this store.
June 15, 2024
Unprompted review
water butt
I ordered a water butt on the click and collect service, the order was ready for collection promptly, when I went to pick it up it had a big stripe of bird crap down it and the lid was covered in dirt and dried leaves. I mentioned this to the member of staff helping me and he just shrugged, so I then suggested that someone could have, at least, cleaned it up, he offered to get a replacement, which he did and it was much cleaner so all turned out ok. Just why would you try to get away with palming a customer off with dirty product?
June 13, 2024
Unprompted review
Reply from Homebase - Norwich Sprowston
Hello,
Thank you for your review, we have raised this to the Store Management team to improve the customer service in the future. We're sorry you were let down.
Kind Regards
Team Homebase
good price on lawn mower and very quick…
good price on lawn mower and very quick delivery
June 6, 2024
Very good service and very nice member…
Very good service and very nice member of staff.
June 9, 2024
Unprompted review
Easy pick up very straight forward
June 7, 2024
Unprompted review
Good service
Ordered outdoor dining furniture today, was very pleased with how Laura sorted it all out for me, she was very friendly and helpful. Bit dissapointed free delivery had finished.
June 7, 2024
Unprompted review
Easy transaction
Easy transaction - click n collect.
Very pleasant guy on desk.
10/10
June 6, 2024
Unprompted review
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