Great service, turned up 10 mins before closing to pick up an order, the staff were very helpful brought it out in minutes on a trolley to help me get it to the car
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Very good service ! Totally helpful and help carrying to car quickly organised! I only wish this store could remain open - we have benefitted from it so much in the past ! And as all my local friends... See more
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack... See more
Company replied
I ordered on click and collect. Collected same day after work. The 2 colleagues at the collection point had my order within a minute as well as a friendly chat and recommended some other things I wa... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Saffron Walden
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Elizabeth Way, Ashdon Road, CB10 2BL, Saffron Walden, Essex, United Kingdom
- 0345 640 7643
4.7
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
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Great service
Great service, turned up 10 mins before closing to pick up an order, the staff were very helpful brought it out in minutes on a trolley to help me get it to the car
December 2, 2024
Unprompted review
Great service
Order ready when I arrived, and a lovely lady took the time to call me regarding wether I still wanted one of the items I had ordered.
December 2, 2024
Unprompted review
Excellent experience always at my local Saffron branch
I;ve been coming to my Saffron Walden branch for years for either DIY stuff or things for the garden, and its always a great experience - the staff are so friendly and helpful, long may it continue :)
November 20, 2024
Unprompted review
Great staff and fantastic local branch
November 24, 2024
Unprompted review
Sam was very friendly
Sam was very friendly, the whole team was attentive. Made buying our Christmas tree even better!
November 24, 2024
Unprompted review
Efficient and friendly service as…
Helpful and friendly service as always in this store - such a shame we are losing it
November 24, 2024
Unprompted review
Very friendly
Very friendly customer service by Sam - bought a range of well priced products
November 24, 2024
Unprompted review
Local store
Great local store which is convenient to grab what you require whether it’s gardening or decoration . A well loved store in the community
November 24, 2024
Unprompted review
Excellent store with super helpful…
Excellent store with super helpful staff. Please keep this one open!
November 24, 2024
Unprompted review
Fast, friendly, efficient service.
I ordered on click and collect. Collected same day after work. The 2 colleagues at the collection point had my order within a minute as well as a friendly chat and recommended some other things I wanted. I always get great service here and I love the staff!
November 23, 2024
Unprompted review
Very good service
Very good service ! Totally helpful and help carrying to car quickly organised! I only wish this store could remain open - we have benefitted from it so much in the past ! And as all my local friends say we love wandering about in here and shopping and collecting easy to get to and to park! Won’t you reconsider keeping it open - otherwise huge long trip in this area to nearest one kept open ? Please 🙏
November 21, 2024
Unprompted review
Collection convenient
Collection convenient. Polite staff, good location
November 16, 2024
Unprompted review
Helpful service when I was looking for…
Helpful service when I was looking for paint. Sam was the staff member. Thanks Sam!
November 10, 2024
Unprompted review
The experiencia was so easy
The experiencia was so easy. I’m spanish and my English is not too good, but the salesman,Sam,gave us advise every moment. He was so kind and patient.
Finally, we found what we was looking for.
November 3, 2024
Click and collect
Click and collect was quick and easy.Staff at the store are very friendly.Would recommend
October 19, 2024
Unprompted review
I was looking for a drill driver and…
I was looking for a drill driver and had no idea where to start looking since I had no experience with such a tool. Thankfully customer assistant John was called to help me. He was very helpful! I was amazed at how much time and effort he spent to efficiently explain a few models that would be good for my purpose. He patiently answered all questions I had (and they were many!). He even got a model from the warehouse, opened it up and guided me through all the features, teaching /showing me how to use it. Furthermore, John, helped me decide which drill bit collection box to choose, again, explaining and showing me what each types of drill bits were used for which purpose and also comparing prices to value/quality. I must say, I have never had the luck to have been assisted so thoroughly by someone before. Not only did I leave the shop confident about the choice of tool I was buying but I was also given a full lecture about how to use it. Superb customer experience thanks to John!
October 6, 2024
Unprompted review
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