Homebase - Saffron Walden Reviews 

We have been using Homebase ever since it opened many years ago and are so pleased that the proposed closure never happened. The choice of products is exceptional, on top of which the staff are friendly and helpful !

Tom at Saffron Walden was incredible. He helped me build an item ordered through click and collect which was needed urgently. The instructions were poor and the product assembly hard to understand with not all the correct fixings but Tom solved all issues quickly and with joy. He acted beyond what was expected and in his role. A true gem.

Store 0643 Saffron Walden
Excellent service from Dawn
Helped me select lavender plants
Carried them to my car
Very friendly

Jacqui at saffron Walden homebase was very helpful with her knowledge of plants and the right composts to be putting in our garden to get them to grow & bloom perfectly - now late spring has come around we have plenty of plants flowering beautifully. Without that knowledge I’m sure our gardening attempts would have failed miserably!

Very efficient and the young man bringing the sacks to the car was very kind putting them in for me. He was very polite & courteous

Easy to order and collect. Prompt delivery. Reasonable price.

Homebase Saffron Walden made our purchase of garden furniture simple and saved us money. No, not Homebase, Louis and Jacqui at Homebase. Thank you both.

Excellent service from Louis at your Saffron Walden branch, very helpful and he and a colleague helped us to our car - the team at this store is always exceptional - many thanks.

The lady on the customer service desk called me over as the young man didn’t feel he had the authority to deal with my price query. That was really proactive and she dealt with it without any fuss. Makes me want to shop here again.

The help and friendliness of all the staff, their knowledge of the products especially Dawn Webb

Excellent help and customer service from Steve

Ordered on way out, received message to say my order was ready within 5 mins so went straight to store to collect . Staff helped me load in car . Very pleased

If you’re planning out your garden, or just need advice on caring for your existing layout, I cannot recommend enough the Homebase in Saffron Walden. The experience I had from Dawn and Zara was faultless. Not only was their horticultural knowledge incredible, but they were also both so generous with their time taking a genuine interest in the project.

The team at saffron walden are always so helpful. I ordered some paint and forgot to collect they called several times to remind me!
Pleasure to shop here!

Jacqui was really helpful when I was choosing patio chairs. I tried them all. They both carried them out for me and Steve helped me switch on s solar light!
Good experience today.

Great selection of paint which is what I needed.

Super friendly and efficient service for refunds and collecting new items. Slightly understaffed so had to wait a few minutes but so polite & helpful it didn’t matter.