Great service, turned up 10 mins before closing to pick up an order, the staff were very helpful brought it out in minutes on a trolley to help me get it to the car
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Very good service ! Totally helpful and help carrying to car quickly organised! I only wish this store could remain open - we have benefitted from it so much in the past ! And as all my local friends... See more
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack... See more
Company replied
I ordered on click and collect. Collected same day after work. The 2 colleagues at the collection point had my order within a minute as well as a friendly chat and recommended some other things I wa... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Saffron Walden
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Elizabeth Way, Ashdon Road, CB10 2BL, Saffron Walden, Essex, United Kingdom
- 0345 640 7643
4.7
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Helpful staff
As I couldn't Click & Collect the item I wanted, I rang the store to check the goods were actually in stock.
I spoke to Abby, who confirmed they were and then offered to put 4 on one side until I could get there.
She was friendly and helpful - such a contrast to the man in the Cambridge store in the week. As that's closing, I'm not knocking off stars for his attitude (no sign on the door to say the store's opening hours had changed, for starters!)
Abby, on the other hand, made sure I knew how to find the Saffron Walden store and after I'd purchased the goods, offered to help me with them to the car. Worth the 20 mile round trip to get good service!
September 7, 2024
Unprompted review
Expert knowledge and friendly interactions
I regularly visit the Homebase store in Saffron Walden to buy plants. The garden staff, especially Dawn, is very knowledgeable about the plants on sale and provides advise on the best plants to buy. The stock is well cared for and beautifully presented. the service provided is exceptional.
August 25, 2024
Unprompted review
I was given the wrong sized item and…
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack of customer engagement.
August 24, 2024
Unprompted review
Reply from Homebase - Saffron Walden
Hi Helen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
very quick response ,and quick to be…delivered.
very quick response ,and quick to be delivered , thank you.
August 11, 2024
Prompt replacement
I had an issue with the batteries going flat quickly for a Powerbase lawnmower I purchased just under I year ago. They replaced them and it's work great again.
August 2, 2024
Fast great service posted out straight…
Fast great service posted out straight away, products was as described.
August 2, 2024
The staff were fantastic
The staff were fantastic , nothing was too much trouble . Highly recommended . Thank you Saffron Walden Homebase.
July 28, 2024
Unprompted review
Great service
Great service, easy to order on line and staff packed my order intovan for me.
10/10 for Saffron Walden staff.👍
July 24, 2024
Unprompted review
Helpful staff with friendly shop atmosphere
Helpful staff giving the store a friendly atmosphere. Good product knowledge. Will return again soon.
July 19, 2024
Unprompted review
a great experience
Had a great experience with a helpful young lady, she helped me get my bits out to the car when she could see I was struggling with my toddler
June 21, 2024
Unprompted review
Good customer care
Staff were readily available to support me with what I was looking for. Very customer friendly staff and demonstrated very good communication amongst themselves and to me. It was absolutely amazing and stress free as they cheerfully supported me.
July 19, 2024
Unprompted review
Very friendly and helpful staff.The…
Very friendly and helpful staff.The knowledge of the lady in the centre was really good.She recommended me some plants for my garden and how to care for them.The young girl at the till was very polite and offered me help to the car as I had purchased too much to carry! Would highly recommend this store.
July 7, 2024
Unprompted review
No one helped my wife load bags into…
No one helped my wife load bags into car only watched
July 6, 2024
Unprompted review
Reply from Homebase - Saffron Walden
Hi Pat,
We’re sorry you’ve had a disappointing experience your Wife had instore. We appreciate you bringing this to our attention and will share your review with the instore team to review further.
Thanks,
Team Homebase
Saffron Walden all staff very helpful
Saffron Walden all staff very helpful
Just purchased new BBQ / cover and Gas
Very good service - today 5-7-24 young lady working deserves a mention
Helped me sort my 10% discount with a smile TF Ware Herts
July 5, 2024
Unprompted review
With the help of staff I was able to…
With the help of staff I was able to find what I wanted quickly
June 18, 2024
Unprompted review
Excellent staff and customer experience
All the staff in the Saffron Walden branch are very friendly and helpful. We have had excellent dealings with Zara, Tim, Dawn, John and Abby. We appreciate their help as we are elderly and not particularly practical (Jacky and Nigel, retired teachers).
June 17, 2024
Unprompted review
Good quality product
Easy to order online, good comms with order and delivery and delighted with my new lamp. Very good quality and looks great in our hallway.
June 6, 2024
Efficient service
Efficient service, the young man was very helpful & put the compost in my boot for me.
May 30, 2024
Unprompted review
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