Homebase - Tiverton Reviews 

153
TrustScore 4.5 out of 5

4.5

Lowman Way, EX16 6SR Tiverton, Devon, GB


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Rated 5 out of 5 stars

Homebase Tiverton. Excellent service as usual. The whole staff are so welcoming, helpful and knowledgable. Whenever we visit we are greeted by lots of smiles and sales people ready to offer advice and... See more

Rated 4 out of 5 stars

Mel was helpful with my customer service experience! After seeking advice from a colleague, Mel was able to price match the offer that was online and had appreciated why I had asked the question, as I... See more

Rated 5 out of 5 stars

We went in to find a tap to match our sink. We had looked at different options elsewhere but couldn't find the right tap. Amy in the kitchen department was incredibly informative in helping us choos... See more

Rated 2 out of 5 stars

Ordered an item for delivery to my local store (Tiverton) as it was not in stock. I was advised that it was available for collection but the assistant and another called in to help couldn’t find my or... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Lowman Way, EX16 6SR, Tiverton, Devon, United Kingdom

  • 0345 640 7226

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(153)

752 reviews in the last 12 months

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Rated 5 out of 5 stars

Helping hand

I visited the store in Tiverton devon was really happy with the level of service I had from Steph, he helped me choose the correct compost I needed toke my through the pay point, gave advice on plants and even loaded up my car nothing was too much, will return again soon

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered an item for collection online

Ordered an item for collection online. Said 10 in stock. Ordered 4, within half an hour have a call from the store saying they only have 2 in stock!!! How can their stock levels be so wrong? Not happy at all. Still awaiting refund!

September 17, 2024
Unprompted review
Homebase - Tiverton logo

Reply from Homebase - Tiverton

Hi Kira,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase

Rated 4 out of 5 stars

Ordering was easy

Ordering was easy and goods arrived quickly. Ready on trolley to take to car. Offer of help with loading would have been appreciated at 70 tears old!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful visit

Went into Homebase to find some paint materials didn’t know what I exactly wanted to get. A gentleman called Ollie helped me out with what I needed for the different job.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Had a brilliant experience a guy named…

Had a brilliant experience a guy named Jon came up to me and asked if he could help with anything and I was confused by two paints. He explained the difference and even suggested another paint which was perfect.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

John in Tiverton was huge help!

John in Tiverton store really went above and beyond to help us sort out a bbq! Helped explain how to put together as well as get it into the car.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

I had a lovely visit at my local…

I had a lovely visit at my local homebase. The staff were amazing and very helpful! I was looking for advice on paint and was kindly helped by Steph who was very patient with me and then served by Dani who was also very helpful and informed me on all the different brush types available. Overall I had an enjoyable visit and will be coming again

August 13, 2024
Unprompted review
Rated 4 out of 5 stars

Why bother entering car reg number if you still fine people £100 parking for buying a kitchen?

Well i bought a lovely kitchen and as I was going to be there a while I was advised to scan the QR code so that I wouldn’t be fined if we went over the 90 mins parking restriction.
I did that and entered my registration number.
Yet I still received a £100 parking fine…not impressed…
Update: To be fair the kitchen I bought is really lovely and the in-store service was great.
The help I had with cancelling the parking fine was good too, just such a shame that G24 have such a rubbish system and send out parking fines when you have been through the correct process to register your car. Please drop G24 from managing your parking arrangements...

July 31, 2024
Unprompted review
Homebase - Tiverton logo

Reply from Homebase - Tiverton

Hi Arthur,

We’re sorry to hear of this happening. We appreciate you bringing this to our attention and will share your review with the store manager so they can look into this further. A member of our escalations team will be in touch with you directly via email to support in getting this resolved for you.

Thanks,
Team Homebase

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