Homebase - Wolverhampton Reviews 

161
TrustScore 4.5 out of 5

4.6

Unit A, St. John�s Retail Park, Church Lane, WV2 4SJ Wolverhampton, West Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our kitchen designer Anil, was the epitome of professional and friendly at the same time. He advised us throughout the process, leading to a well chosen , well loved kitchen from the Willenhall sto... See more

Rated 5 out of 5 stars

Visited to purchase paint. Homebase colleague Sunita was excellent when assisting me in obtaining another 5 litres of paint, as only one was on the shelf and I needed two. Extremely, polite, helpful a... See more

Rated 1 out of 5 stars

Diabolical christmas sale!! Usually they have a large selection of xmas sale so i made a special trip to the wolverhampton store this morning, they hardly had any christmas stuff at all!! Like 10% to... See more

Company replied

Rated 5 out of 5 stars

We were helped in store by Caroline, who did a fantastic job. What we wanted was not available in this branch, so she contacted other stores, and we had the item put aside, awaiting collection. While... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Wolverhampton

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit A, St. John�s Retail Park, Church Lane, WV2 4SJ, Wolverhampton, West Midlands, United Kingdom

  • 0345 640 7103

4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(161)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! Naz was a lovely young man, very helpful and polite. Helped me select the product and put the item in the trolly and took it to the car. Would recommend Homebase to my friends.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wolverhampton Homebase - Thank you

Wolverhampton Homebase

Tony from Wolverhampton Homebase provided amazing service. He went above and beyond to help us (both in store and helping us load items into the car) - which we were very grateful for.

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service - wrong item picked

Poor service - wrong items picked and had to pick items off shelf myself thus delaying my shop here. Should be quick with click and collect and wasn’t as expected. Employed staff are expected to work with accuracy - that’s their job, surely.

August 11, 2024
Unprompted review
Homebase - Wolverhampton logo

Reply from Homebase - Wolverhampton

Hello there,

Thank you for your review, we're sorry that you had a negative experience. This has been raised with the store manager and they will pick up with the colleagues for further training where necessary.

Kind Regards

Team Homebase

Rated 5 out of 5 stars

Excellent advice and service

Caroline the assistant was very help full and answered all our questions on how best to order the furniture we wanted. Then when we returned the following day she sorted our collection quickly and efficiently .

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Visited to purchase paint

Visited to purchase paint. Homebase colleague Sunita was excellent when assisting me in obtaining another 5 litres of paint, as only one was on the shelf and I needed two. Extremely, polite, helpful and friendly and more than happy to assist me, along with Sunita's male collegue, that I unfortunatelydid not get the name of. Wonderful experience in store today. Cannot fault customer service provided. Thank you to you both for your help today.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great store

Great store, staff very friendly and helpful and Mitesh was really helpful on the Dulux Paint mixing booth

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We were on the lookout for a suitable shed-base and were very fortunate to receive excellent help from Mitesh. He had a very friendly and helpful manner and was very knowledgeable too. After measuring up the wooden pallet boards first we decided it would be more cost effective going down the route of paving slabs instead.
He calculated how many we'd need in total and talked us through them and the whole process of laying down the slabs, using the spirit level and also the right type of sand to lay underneath the slabs etc. He also loaded the slabs onto the trolley for us and even wheeled them down to the checkouts for us.

Overall, we really appreciated Mitesh's help, assistance and advice and in terms of customer service he really was 10 out of 10! We've now laid them down and positioned the shed accordingly on top and are very pleased.

Thank you, Mitesh.

Dan

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Staff are so friendly and helpful

Staff are so friendly and helpful, manager,gave me an alternative to one I ordered as hadn't got in at no extra charge. Asked if I needed help loading into car. Young lad said any problems just let us know an we'll see what we can do.

July 27, 2024
Unprompted review

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