Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
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See what reviewers are saying
Ordered water filter for my mother. Delivery was broken on arrival in 2 different places. And they refuse to fix it even when Swedish law states 3 year return for broken goods. Do not recommend... See more
Company replied
An excellent knive. We replaced the original knive we have had for approx 20 years. The only downside after ordering it, was that we had to pay custom charges, to clear customs. Apart from that, every... See more
Got what we ordered which was a very difficult item to find online, came in good time and happy with the item.
4.2
Great
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy order and good processing information
Ordering was easy and the delivery was good. I was always informed about the status of my order. Due to shortage of the desired product it took some time to identify a replacement product.
February 14, 2025
Unprompted review
After ordering my data was leaked
After ordering my data was leaked and I have since then consistently received scam emails, according to their customer support it’s due to their third party partner. They use my order number, address, phone number, and email in these scam emails which come from different emails every few days. I’m apparently not the first person this has happened to.
January 13, 2025
Unprompted review
Reply from HomeLoft Europe
Hi Theresa,
We sincerely apologize for the inconvenience you have experienced.
We take security very seriously and are deeply concerned to hear about the scam emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Credibility
The deliverance was just on time and with high credibility
February 12, 2025
Unprompted review
Very efficient
January 16, 2025
Unprompted review
Wrong size , only half of my order arrived . Disappointed!
They sent only 2 of 4 items of my order and the size of the items is not correct . They want me to send it back after many emails and I’m supposed to pay for the return according to their return policy and send tracking number and so on . It’s not my fault that they sent wrong items . Just pay back my money and take your responsibility please .
Well , your help doesn’t really help . You are just walking around the subject and it doesn’t matter what I do . A warning to other people! If your buy something from this company and they send you the wrong items, don’t be sure that you get your money back .
February 7, 2025
Unprompted review
Reply from HomeLoft Europe
Hi Katarina,
We sincerely apologize for the inconvenience you've experienced with your recent order. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
The lady who noticed that I hadn’t…
The lady who noticed that I hadn’t received the item from mid November until the last week in January she tracked it down and I had it next morning really good customer care I’ve forgotten her name so well done to her
January 28, 2025
Unprompted review
Homeloft supplied the place mats I've…
Homeloft supplied the place mats I've been searching for. I was so happy to receive they were exactly as shown on the website. They did take longer than expected, but shipped from the United States it stands to reason. I contacted Homeloft a couple of time to check on delivery and they were very responsive.
January 27, 2025
Unprompted review
I'm very happy with my purchase
I'm very happy with my purchase, a Zojirushi Premium Thermal Carafe capacity 1 liter. It is made of good quality, the description was truthful and the package was well wrapped so that my product arrived in good conditions.
January 25, 2025
Unprompted review
Just received the package yesterday
Just received the package yesterday, looks good! Delivery tracking was good as well!!
January 24, 2025
Unprompted review
Item that arrived cheap knock off not what was ordered
We ordered an expensive WMF fork to replace one that we lost from our wedding dinner service through this company. It took a long time to say it was out for delivery and then when the fork arrived it was from 'At home' with the price tag of $1.79 still attached!
January 20, 2025
Unprompted review
Reply from HomeLoft Europe
Hi John,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Delivery from the US into Europe
Ordered from a swiss site for delivery to Switzerland. Only to find my item is being sent from the US which will mean extra Tax & shipping costs
January 17, 2025
Unprompted review
Reply from HomeLoft Europe
Hi Janice,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Lights Not usable
Unfortunately, I can Not use the lights. The lights are not usable in Switzerland sind we have a different electrical system. To have is usable, I will Need to buy a transformer.
I have received an email from homeloft in regard to this topic. I appreciate that homeloft provides support to fix the issue.
Homeloft made me a good offer and assisted well on this matter
Thank you Homeloft
January 10, 2025
Unprompted review
Reply from HomeLoft Europe
Hi Birgit,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
Great product
The product is as advertised and I am happy with the purchase. Works great.
December 20, 2024
Unprompted review
Reply from HomeLoft Europe
Hi Kuhan,
We apologize for the delay with your order delivery. We understand your dissatisfaction with our service and are committed to improving our shipping process.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Good service
December 19, 2024
Unprompted review
I ordered a Bankers Table Lamp having…
I ordered a Bankers Table Lamp having searched extensively on-line for a Swiss supplier. I thought that I had found this with HomeLoft and ordered as a result. The first that I realised that something was amiss was when I had shipment information from the US and then, when my product arrived, it was a piece of Chinese made junk which had a different voltage, different plug which promptly blew the bulb when I tested it. Had a wanted to pay over 150 CHF for some Chinese rubbish then I would have gone to Temu. I shall NEVER use this company again.
December 12, 2024
Unprompted review
Reply from HomeLoft Europe
Hi Aduncan,
We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
Vidisha
was a bit afraid that the item I…
was a bit afraid that the item I purchase did not reach me as the tracking number was not able to trace its location.
November 1, 2024
Unprompted review
Post-Order Service Quality
Below is the positive follow up action from HomeLoft after my feedback on the good delivery status.
Hi Tan,
We hope this email finds you well.
According to the tracking information, your order was successfully delivered on November 5, 2024.
You can track the status of your delivery here.
We apologize for any inconvenience caused by the delay in the delivery process.
Thank you for your understanding.
Feel free to contact me anytime and I'll be happy to help.
Regards,
Akash
WeCare
HomeLoft
Note by TAN :
Parcel received on 5-Nov-2024, in good condition.
Thank You for your prompt and friendly reply.
Of course, new orders will be placed in future if necessary.
Thank You Very Much.
November 8, 2024
Unprompted review
Reply from HomeLoft Europe
Hi Tek,
We apologize for any inconvenience caused by your recent order.
We have sent you an email with more details regarding this matter. Please refer to that email for further information and next steps.
Thank you for your understanding.
Regards,
Akash
arrival date
The arrival date is very important well done
arrived on time
November 7, 2024
Unprompted review
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