HomeLoft Europe Reviews 109

Contrary to what the name and site address implies, home loft is NOT in Switzerland, or the EU. I ordered a kitchen appliance, which is difficult to find, but I was willing to pay the top dollar asked. It took about a month to arrive. When it did finally arrive, the plug was not a European plug, and the power voltage needed is American 110, not European 220 norm. My issue with this is that this information was NOT given in the item description. Also not given in the item description was the fact that the unit was second hand. It arrived scratched from use, and with food debris embedded on the unit. I advise you to be very careful before ordering, and do not presume that power plugs/voltage are to your norm. Also do not presume that the item is new.

I am very pleased with attitude I faced. Customer service provided great support with issues I had with my order. Delivery was prompt. Definitely will order again. Many thanks!

The product followed up what was as promised. Good result and easy to use.

I received the tracking information 1/2 day later … so there was no time to react… so I could only collect the parcel after Christmas… apart from that I was satisfied.

It was straightforward & hassle free & arrived pretty quickly.

Goods received, but there was a certain delay. Otherwise ok.

Very efficient service. Highly recommend

Back up service polite, friendly, helpful and efficient. Disappointed that product was shipped from US, which met no of European requirements regarding having samples analysed and sent to a lab with prepaid envelobe

It was fast and your client service is helpful

Very fast delivery. Item as described and genuine. Highly recommend it.

Excellent Service and Delivery of goods.

Easy website to navigate.

Very happy shopping experience.

I didn't use the water canner yet, but the shopping experience was excellent. I especially have to thank for the company's foresight regarding extra expenses like VAT and customs...
The canner itself is clearly handmade and not some second rate mass product from China - exactly what I was looking for. I'm really delighted with the whole experience.

The curtains are beautiful and just awesome, like in the picture

Great customer service with super fast replies as we ran into problems with tax difference payments.
Product was perfect and as advertised.
The only problem that we had (which isn't typical-we were not at the address where the package was being sent to) was the fact that there is a tax difference between Italy and Germany, so the Italian post office would not release the parcel until the tax was paid. Which also required original proof of ID. So we had to re-send it to our current address in Ireland (which also has a tax difference!) However, Homeloft refunded us the tax charge.