Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
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See what reviewers are saying
Ordered water filter for my mother. Delivery was broken on arrival in 2 different places. And they refuse to fix it even when Swedish law states 3 year return for broken goods. Do not recommend... See more
Company replied
An excellent knive. We replaced the original knive we have had for approx 20 years. The only downside after ordering it, was that we had to pay custom charges, to clear customs. Apart from that, every... See more
Got what we ordered which was a very difficult item to find online, came in good time and happy with the item.
4.2
Great
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great customer experience from buying…
Great customer experience from buying to delivery
May 23, 2022
Unprompted review
Reply from HomeLoft Europe
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I loved the item
I loved the item. The customer service could not be faulted. My problem was not knowing at time of purchase that the item was US voltage - I had assumed from site name I was purchasing EU-suirable appliances.. I think this should be signposted in future.
May 23, 2022
Unprompted review
Easy purchase experience via the…
Easy purchase experience via the website and furniture was as expected and quickly delivered
May 23, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Hannah,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I have received perfect service and the…
I have received perfect service and the item was delivered very fast. I was a little surprised I had to pay customs and grabbed homeloft who said that they woud pay the customs.The Money has gone into my account for custom👍👍👍
So can only recommend buying from them.
May 23, 2022
Unprompted review
Reply from HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Very disappointing experience
I ordered an expensive pair of curtains in February. I waited patiently for weeks and weeks but there was no sign of my purchase. I made contact with homeloft and was offered a replacent pair. When I questioned how long they would take as I really need the curtains I was then told mine were on the way. I waited again but still no sign so I made contact again. Now apparently my order is waiting somewhere but has a customs fee to be paid. The name homeloft Europe implies the company is based in Europe so why would I need to pay customs when that has never happened me before. I,m so disappointed. They have offered a 10 percent discount off my next order but this should have been a simple straight forward experience but instead has turned into an ordeal, so I,m hardly going to chance going through the same again.
April 20, 2022
Reply from HomeLoft Europe
Hi Donna,
Thank you for your review. I'm sorry to know that you have still not received the order.
We acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future.
We do cover the customs charges and do not expect customers to pay anything over and above what they have already paid for the order.
On checking the records, I see my colleague is in contact you, I would request you to liaise with him over the same email thread.
We do hope you will give us another chance.
Regards,
Lavina
Excellent thanks for everything guys
Excellent thanks for everything guys, smooth transaction and great service all the way
April 15, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Gerry,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Everything came well.
April 6, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Vaba,
Thank you so much for your positive feedback. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
Exactly what I ordered
Exactly what I ordered, arrived in good nick and on time.
April 5, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Celine,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
The product was great
The product was great. But it did take a while for it to arrive.
April 5, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Bernadette,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
Excellent communication-Quality product
Excellent communication throughout the order and delivery process.
Product is even better than I had anticipated, with up to 25 years shelf life!
April 1, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Rick,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Lavina
Good overall but delivery was slow
April 1, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Gerard,
We appreciate your valuable feedback. I'm sorry for the delayed delivery. Our courier partner had received higher then the usal orders, which caused the delay.
We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
Reply from HomeLoft Europe
Hi Paddy.,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
Easy purchasing experience
Easy purchasing experience; great info on delivery status pushed to my phone. Delivery prompt; even ahead of schedule.
March 25, 2022
Unprompted review
Reply from HomeLoft Europe
Hi James,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Lavina
Reply from HomeLoft Europe
Hi Dermot,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
Reply from HomeLoft Europe
Hi Kieran,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
Perfekt
Perfekt! Fast delivery ! Everything working just the way tilt should !
March 22, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Esther,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
I phoned up from Ireland and I was very…
I phoned up from Ireland and I was very satisfied with the staff keep up the good work.
March 17, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Patrick,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Lavina
Ordered doorknobs for my new home and…
Ordered doorknobs for my new home and was delighted with the quality of the purchase as well as the speedy delivery. Flawless experience
March 15, 2022
Unprompted review
Reply from HomeLoft Europe
Hi LD,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Very good exept for the extra money…
Very good exept for the extra money E7.00 I HAD TO PAY to Post/Customs
March 15, 2022
Unprompted review
Reply from HomeLoft Europe
Hi Mairtin,
Thank you for such kind words. Your appreciation means a lot to us. It helps our team to work with courage and sincerity. Even this encourages them to bring variation and improve the quality of work.
We bear the customs charges and do not ask out customers to pay any additional cost. May I please request you to send us the payment receipt along with your order via our online contact form and we will resolve this for you.
Regards,
Lavina
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