Felt bit let down at beginning of consult correspondence wasn't great. Once I was assured everything went smoothly. The guys who fitted windows (Mark, Craig) were great. Experienced tidy friendly. Not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great experience throughout from start to finish for our new windows. A good informative sales pitch and good workmanship carried out on the day of installation with no mess left behind. We were ale... See more
Company replied
From the start they were very informative and eager to get the job done quickly in whatever time suited myself and were very flexible with dates. The workers that came to fit the windows where great b... See more
Company replied
The salesperson that came to do the quote was a bit over the top. He ended up making himself look a bit of a conman. But just as well I looked past that. Because the new windows installed have been gr... See more
Company replied
Company details
Written by the company
At Home sealed Scotland we take installing quality products seriously, so much so all our doors and windows come with an extensive, easily transferable 10 year guarantee.
Contact info
2 Rennie Place, East Kilbride, Glasgow, G74 5HD, Glasgow, United Kingdom
- 0141 266 0032
- customerservices@homesealed.co.uk
- www.homesealed.co.uk
4.3
Excellent
648 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 month
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Roof completed in 2 days. Great job.
Great communication from the roofers. Called to arrange to look in loft. New roof was completed in 2 days. I am absolutely delighted with the work. Looks absolutely amazing.
February 5, 2026
Unprompted review
Reply from Homesealed
Hi Angela, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Superb experience
Had my windows replaced. The entire experience was amazing, from the sales team, fitters and office staff, everyone was very professional and the complete job was brilliant. Would recommend them to anyone.
February 7, 2026
Unprompted review
Reply from Homesealed
Hi, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
The replacement of the door was carried…
The replacement of the door was carried out in a highly professional manner by two experienced and pleasent tradesmen with no damage to the surrounding structure.
February 5, 2026
Unprompted review
Reply from Homesealed
Hi Euan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Needed new roof and got a good quote…
Needed new roof and got a good quote from homesealed. Everything needed came and set up and job finished in two days. Everything tidied up before leaving. Would definitely recommend.
February 3, 2026
Unprompted review
Reply from Homesealed
Hi Susan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Alan W. Bedroom bay window replaced.
Had Homeseald out for consultation. I needed a bespoke bedroom window as my wife wanted to go back to curtains. I found their service first class and would definitely use again. They cleaned up and left my room spotless when finished.
January 28, 2026
Unprompted review
Reply from Homesealed
Hi Alan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Do not use
I had to give 1 star as you cannot put in zero stars. From start to finish this has been a nightmare. The pushy sales rep making us think we were getting a deal, if he spoke to his manager he could get a discount as our house would be a show home for the windows, scrappage scheme for the windows would give us money. We agreed to take finance, when it didn’t go through they continued to try other companies, without our permission. I had to query this as I was not happy. When we got an installation date the installers turned up 7 hours late, multiple calls to the company and promises they would call us, never happened. Our installers turned up at 3 in the afternoon and didn’t leave u till after 7 during the winter, otherwise we would have had no patio door. They had to come back the next day due to not being completed. They also sent a part the wrong size so windows not finished. I was so fed up calling to get them back to install the last part of the window, which they had to send someone out to check that it was in fact missing, the gapping hole next to the window and the fact they took the part away with them wasn’t enough, apparently. It took over a month to get the windows some what sorted. They had fitted bits wrong that had to be taken out and re fitted. No vents in the windows, even though it is on our contract, apparently we asked for no vents, which two of their own staff advised was illegal and our insurance company. They had to come out and put in vents, btw you can get similar vents for £4.99 from amazon but they made out like they where doing us a favour, even though it was illegal and required. Do not use this company. Also their customer services manager had only been their 2 weeks when we complained. Still waiting on an outcome. we have been shouted at, ignored, called liars and been spoken over so many times we gave up. Please be careful who you buy windows from, not every company is as they seem
November 20, 2025
Unprompted review
Reply from Homesealed
Thank you so much for taking the time to leave your review. We appreciate all feedback to help us strive to be and do better. We are truly sorry to hear about your experience and appreciate you bringing this to our attention. As you can see from our many 5 star trust pilot reviews we have achieved this over and over. We understand on this occasion we have failed to meet your exceptions and for that we sincerely apologise.
We are delighted to hear that our fitters went above and beyond to work late to complete your installation , even in the challenging winter weather and returning the next day to make sure you were complete and fully satisfied. This is the type of customer experience we strive for.
We are also delighted to hear our customer care team liased with our engineers to organise a full inspection of the property to allow us to carry out any outstanding work. We marked you as priority and carried out all works before we closed for the holiday period. This is the level of customer care we give to every single customer , we are sorry if on this occasion you felt that was not enough.
As a gesture of goodwill we fitted vents to your windows at no cost to you even when we were not contracted to do as per the contract signed by your husband. We done this to help you with your insurance quotation and at the time you were completely satisfied with this.
We did receive your complaint regarding loss of earnings which we would have reviewed and got back to you immediately. Unfortunately we have to date received no evidence of this so we are unable to add this to your file.
Unfortunately due to the level of abuse directed towards our customer care staff , under the Health & Safety at Work Act 1974 we had to take the steps to protect our staff from verbal abuse and spoke with your husband who agreed it was best to deal with him. We understand this will be frustrating for you but we have a Zero - Tolerance policy for this type of behaviour as this was experienced by our staff both in your home and via the telephone.
We have at all times maintained a professional approach but we absolutely can't allow this level of abuse towards our staff.
We did call just before the Holidays to check on your wellbeing , as after a conversation with your husband we felt there might have been an underlying issue. Again we are here to fully support you if any further issue arises but we have to protect our staff. We hope you understand.
We are still very much here to support you throughout your Homesealed Warranty and will do everything we can to continue to provide you with our excellent customer care service, should you need us.
We understand it must be frustrating that our compensation offer did not meet your expectations but due to our gesture of goodwill already applied to your account , we felt on this occasion all compensation had been final.
Many thank
Michael
Customer Care Team
Top quality team arrived on time weather was…
Guys arrived on time weather was terrible thought no way they could work in freezing cold and strong wind but they just got on with it even when they saw how bad my door and surrounding wood build was rotten through but got head's down and ripped it apart cleaning all the mess up and completing a complicated fit in good time and professionally fitted thank's guy's will recomend to all 5 stars
January 22, 2026
Unprompted review
Reply from Homesealed
Hi Graham, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. If you ever need any other work done in the future please feel free to get in contact with us. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
14 new windows
We had 14 new windows installed in our property. We were kept well informed by all members of the admin team prior to installation. On the day, we had 4 workmen in our home who were happy to crack on with the work in a timely manner. Overall very happy with standard of work and can already see a difference. If I had to fault anything it would be some dusting on bedding upstairs requiring a change but even dust sheets down we knew it would lift and lay. Really happy and already recommending to neighbours who are asking.
January 21, 2026
Unprompted review
Reply from Homesealed
Hi Dawna, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. If you ever need anything else done please feel free to contact us. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
Really pleased with our new roof
Have had a new roof along with the removal of a large and unstable chimney stack. From the erection of the scaffolding to the stripping of the old roof, right through to the new roof being completed, we have been really pleased with the standard of the work done and the efficiency the teams worked with.
All of the staff we encountered, scaffolding, skip delivery and the roofing team were always pleasant and gave us an update of what was happening. Courtesy calls from the office team all along as well. This is really a company we would recommend.
January 24, 2026
Unprompted review
Reply from Homesealed
Hi Nic, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
Professional and high quality
Professional, efficient and friendly service right from start to finish. The 2 men that fitted the door and windows were excellent, friendly and thorough. Very happy and pleased with the work done and the quality of door and windows.
January 19, 2026
Unprompted review
Reply from Homesealed
Hi Lynn, thank you so much for taking the time to leave this 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
8 windows fitted
Guys done great, back and front windows fitted over two days , cleaned up as they went along can't fault them would definitely recommend Christine Forsyth
January 19, 2026
Unprompted review
Reply from Homesealed
Hi Christine, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Very helpful
Very helpful, providing a great service with quality windows, They assisted me with any concerns I had, I would definitely recommend them to anyone.
January 19, 2026
Unprompted review
Reply from Homesealed
Hi there, thank you so much for taking the time to leave such a lovey 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Kept informed from the start - Armstrong
Kept informed from the start. Had to delay for a day which for fine as sometimes jobs run on.
Barry and Gary were such a laugh on day one, work done tidied and a great bit of banter in between
Both guys came back the next day with Ritchie and again work done tidied up and a laugh inbetween with the guys.
Great job!
January 9, 2026
Unprompted review
Reply from Homesealed
Hi Lynn, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
New windows
Felt bit let down at beginning of consult correspondence wasn't great. Once I was assured everything went smoothly. The guys who fitted windows (Mark, Craig) were great. Experienced tidy friendly. Nothing was any bother to them. Job well done. Delighted.
January 10, 2026
Unprompted review
Reply from Homesealed
Hi Angela, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
Great service from homesealed
From initial contact with Homesealed office staff, to Surveyor, and Ross from the sales team who was great, with good advice, to the 4 fitters who were brilliant and very friendly. I would not hesitate to recommend this company, very professional,
M SMITH
January 10, 2026
Unprompted review
Reply from Homesealed
Hi Margo, thank you so much for taking the time to leave such a lovey 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
From initial contact to the standard of…
From initial contact to the standard of fitting we cannot fault the Homesealed team.
Dougie and Adam, the window fitting team, deserve individual praise. Very friendly guys and you would never have known they had been in our home for 2 days the way they tidied after being here. Well done!!
January 8, 2026
Unprompted review
Reply from Homesealed
Hi Sandy, thank you so much for taking the time to leave your 5 Star review. We strive to make sure we leave our customers homes clean and tidy after every job and we are delighted to see our team have done this. We would like to welcome you to the , Homesealed family and thank you for choosing our company . If we can ever help with anything else , please don't hesitate in contacting us.
Many Thanks
Michael
Customer Care Team
Replacement Windows
Replacement Windows
Homesealed team were great from start to finish.
Sales team clear and concise, and made recommendations to assist in choosing right option for me.
Follow up was great, with excellent communications.
Fitting team were brilliant and left the house spotless.
January 6, 2026
Unprompted review
Reply from Homesealed
Hi Alan, thank you so much for taking the time to leave such a lovey 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Jack
Customer Care Team
outstanding work
From start to finish gentlemen who installed our new roof have been professional and efficient. With weather permitting he had kept us updated with what was happening on the day. I had got a damage vent on our extention and they have been great to replace. Great service all round!
December 15, 2025
Unprompted review
Reply from Homesealed
Hi Garry, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
Quick and easy to deal with
Quick and easy to deal with, very happy with new door and window
December 11, 2025
Unprompted review
Reply from Homesealed
Hi Clare, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
Good company good price for windows
Good company got really good price for windows...Team came on the day and finished job on the same day...would recommend company
December 4, 2025
Unprompted review
Reply from Homesealed
Hi Johnny, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
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