Honest Burgers Reviews 

197
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered major issues with dry, overdone, or burnt burgers that completely lacked proper flavor and satisfactory preparation standards. Reviewers also noted that the signature fries were frequently cold, soggy, heavily oversalted, or tasted completely unappealing and dry. Additionally, people reported long waiting times and disappointing service experiences during peak hours. Some reviewers were happy with the exceptionally friendly staff members and praised the delicious vegan burger choices offered on the menu. A few other people also felt that specific restaurant locations successfully delivered wonderful customer support and very pleasant dining visits.

What people talk about most

Product

Consumers find product quality to be deeply divided, with strong disagreement among reviewers. While many... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their meals. While some consumers report that... See more

Staff

Reviewers mention ambiguous feedback about staff, with many highlighting wonderful, friendly, and helpful... See more

Service

Customers had ambiguous experiences with service during their visits. Many reviewers reported extremely slow... See more

Location

People report ambiguous experiences with location, noting that customer satisfaction varies depending on the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We went to Honest Burger Finsbury Park and we had a mixed experience. Antonio who served us was lovely and was apologetic about the long wait that we had to get our food. It appeared that the Uber Eat... See more

Rated 3 out of 5 stars

Ok this one is about the Rewards scheme HB has been running lately. My beef with it is that the app is intentionally keeping important details of the conditions away from users. Example: the 15th ann... See more

Company replied

Rated 3 out of 5 stars

We ordered 10 burgers, and having spent about 20 mins inputting the order, with very specific requirements, when the order came there was nothing to tell the orders apart. of the 10 burgers, 2 wer... See more

Rated 3 out of 5 stars

I had lunch at Honest Burgers in Wimbledon yesterday. The waiter was efficient and friendly. I chose the house burger and chips. The burger was delicious cooked to perfection. Critisism chips were sk... See more


Company details

  1. Hamburger Restaurant
  2. British Restaurant
  3. Delivery Service
  4. Online Food Ordering Service
  5. Take Away Service

Written by the company

It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest… From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London. And we’re butchers too. We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch. Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

197 reviews

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No recent history of asking for reviews

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2.5

All reviews

(197)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Honestly there are better burger joints

Ok you're burgers are better than some but fortunately there are other burgers better in town. Generally the service is awful. The first visit I had paid up including tipped but was still eating and you made me move to a bar stool so that you could seat others. Your chips are awful. Takeaway experience is better because there is less expectation of service. Because the service continues to be lousy. Honestly I have given up with you.

April 1, 2019
Unprompted review
Rated 4 out of 5 stars

I ordered a takeaway click and collect…

I ordered a takeaway click and collect from the Brighton branch.

My order consisted of the 'Plant Vegan Beyond Meat' burger in a gluten free bun, which comes with fries. They were the second best vegan burger with a gluten free bun i've had.

The packaging seems to be very environmentally friendly; it's all made of card and paper with the exception of the two little sauce pots which were 'compostable' ( sic. ) plastic. I hope they change the pots to something better. I think that it's a good thing that it doesn't come with any cutlery by default, as it isn't really necessary, though perhaps let people add some wooden cutlery to their order in case they need it. I'd also like a ( gluten free ) vinegar option.

The order was fully ready on time, and the customer service was good. I appreciate their responsiveness, they seem to know what they need to know ( about gluten free and vegan ingredients ), and they weren't doing any constant bothering and 'hard sell' nonsense.

March 30, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic burgers and service

One of the best burgers I’ve ever had! Amazing prices and they offer a great student discount. Staff in the Bristol branch are amazing, chatty and helpful and genuinely wanted to ensure we had a good meal.

December 18, 2018
Unprompted review
Rated 4 out of 5 stars

great attitude, as well as the tasty food

we really enjoyed their breakfast on our 1st visit but had an average service experience. when we mentioned this to the manager, the response from HQ was fantastic. been back many times since. it's not just about the food or the site ... it's almost always about the service and how they make you feel. well done HB.

November 27, 2018
Unprompted review
Rated 1 out of 5 stars

Oxford Circus branch very greasy burger, not a good GF option!

Oxford Circus branch is letting the side down. Previously had good experience at Baker Street, but my lunchtime takeaway from here was spoiled by thinking 'I am going to need to complain about this burger...? Yes, I think I am'...! Ordered hamburger without a bun, instead 'wrapped in lettuce'. Open the box, patty sitting baldly on chips, digging around a bit (no cutlery provided) revealed a few scraps of lettuce - whole thing SWIMMING in grease. This is not how you do a burger wrapped in lettuce! Worse than kebab shop and twice the price. Get your act together! Ps. Also they forgot the relish...

November 1, 2018
Unprompted review
Rated 5 out of 5 stars

Great burgers

The Soho branch is a great place for a quick bite to eat. Lovely atmosphere, juicy burgers and crisp, flavourful fries. We've been several times now and it's yet to disappoint us.

Burgers are cooked medium unless asked otherwise, but this is on the menu and the servers remind you when you take your order. The service is pleasant and cheerful, and I cannot fault the place.

September 27, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Popped into Cambridge Branch of Honest Burgers for a take away coffee and to use loo for my little lad.

After using facilities went to pay for Coffee and chap serving said No Charge...wow talk about shocked,ok so its all of £2 but that kind gesture really took me by surprise and is the reason for this review.

100% be visiting Honest Burgers with my wife and Twins on the next visit to Cambridge.

If the very cheerful gentleman with the beard reads this...you sir are a credit to the company,a small gesture of kindness has left me many hours later with a smile.

Thank you Honest Burgers.

June 11, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great food

My family and I do not live in London and stumbled upon the South Kensington branch having just visited a museum. The burger was fantastic and the rosemary salt chips were great. Some of the best service I have experienced anywhere. I will definitely be visiting again when we are next around.

April 13, 2017
Unprompted review
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