Honest Burgers Reviews 

196
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered major issues with dry, overdone, or burnt burgers that completely lacked proper flavor and satisfactory preparation standards. Reviewers also noted that the signature fries were frequently cold, soggy, heavily oversalted, or tasted completely unappealing and dry. Additionally, people reported long waiting times and disappointing service experiences during peak hours. Some reviewers were happy with the exceptionally friendly staff members and praised the delicious vegan burger choices offered on the menu. A few other people also felt that specific restaurant locations successfully delivered wonderful customer support and very pleasant dining visits.

What people talk about most

Product

Consumers find product quality to be deeply divided, with strong disagreement among reviewers. While many... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their meals. While some consumers report that... See more

Staff

Reviewers mention ambiguous feedback about staff, with many highlighting wonderful, friendly, and helpful... See more

Service

Customers had ambiguous experiences with service during their visits. Many reviewers reported extremely slow... See more

Location

People report ambiguous experiences with location, noting that customer satisfaction varies depending on the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We went to Honest Burger Finsbury Park and we had a mixed experience. Antonio who served us was lovely and was apologetic about the long wait that we had to get our food. It appeared that the Uber Eat... See more

Rated 3 out of 5 stars

Ok this one is about the Rewards scheme HB has been running lately. My beef with it is that the app is intentionally keeping important details of the conditions away from users. Example: the 15th ann... See more

Company replied

Rated 3 out of 5 stars

We ordered 10 burgers, and having spent about 20 mins inputting the order, with very specific requirements, when the order came there was nothing to tell the orders apart. of the 10 burgers, 2 wer... See more

Rated 3 out of 5 stars

I had lunch at Honest Burgers in Wimbledon yesterday. The waiter was efficient and friendly. I chose the house burger and chips. The burger was delicious cooked to perfection. Critisism chips were sk... See more


Company details

  1. Hamburger Restaurant
  2. British Restaurant
  3. Delivery Service
  4. Online Food Ordering Service
  5. Take Away Service

Written by the company

It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest… From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London. And we’re butchers too. We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch. Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

196 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(196)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Overpriced and no traditional options

Went to the Brewer St branch on my birthday and was not impressed. Uncomfortable seating that looked like it came from a Victorian village primary school, overly loud music (in a very small place), and slow service despite us being the only customers having arrived soon after they had opened. It was a hot day so I was expecting a nice glass of Coke with ice... and got a can with a straw stuck in the top.The overcooked burger was ok but way too small for the price. The rosemary fries were only just edible but we had to have them as they came with the burger and there is no option to have normal fries. Same with the coleslaw and sauces - all non-standard with extra ingredients. No ketchup or mayo, only chipotle mayo or bacon ketchup and no traditional options. It all seems more like dishonest to me! Will definitely never be going to this chain again, very disappointing.

June 12, 2022
Unprompted review
Rated 1 out of 5 stars

I give up

Ordered via Uber a few times. Raw burger one time. Delivery over an hour late the next. Frankly I can’t be bothered with you anymore.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Honest burgers in Windsor

Honest burgers in Windsor

Great customer service, so friendly and gave great recommendations on the burgers they had. Great food, will definitely go again.

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Honest Burger in Borough

Honest Burger in Borough

Honest Burger in Borough is great, it's been my go-to for a while now and it always has great service! Their house Gin and tonic is delicious too!

May 16, 2022
Unprompted review
Rated 1 out of 5 stars

Liverpool Street - awful customer service, overpriced average burger

Pre ordered a ridiculously over priced burger from Liverpool Street branch. Arrived on time to collect, only to be told that “someone had stolen my order”, which for reasons I cannot fathom the two girls at the counter thought was hilarious - some of the poorest and most unprofessional customer service I’ve ever seen in England.

Had to wait 15 mins and miss a meeting while a replacement was cooked. No refund or comp offered (again with the atrocious customer service). It was then presented to me basically in pieces smeared all over the inside of the box, and it was TINY. At £15, this must have been one of the most expensive burgers pound for pound in the world. Tasted reasonable, after I’d reassembled it as best as possible, but really quite average - should be priced more like £5 than £15.

It’s a real shame. Honest used to make great burgers, big delicious juicy things, at around £10 a go. You now get 50% less size and 75% less quality for 50% more money. Done with them, patty and bun is right round the corner and is clearly streets ahead.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Honest Burger in Cardiff

Honest Burger in Cardiff
What a great vegan bacon burger
I could eat it, all day everyday. The service was fantastic!

The KiKi P cocktail was fantastic..!!!

Would defo go again

Thanks to a great team!

February 27, 2022
Unprompted review
Rated 5 out of 5 stars

I love their food

I love their food. I get it delivered and it's SO well put together. Carefully prepared and carefully packaged in recyclable packaging. Thank you!

February 23, 2022
Unprompted review
Rated 2 out of 5 stars

I am gluten intolerant and I ordered…

I am gluten intolerant and I ordered gluten free burger but I received the regular bun - HB staff confirmed that the bun is GF, but it was the same as my friend has. I spent 2 days in hospital because of the allergic reaction as the bun was not GF. The burger was tasty so I give you 2*, even it almost killed me.

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Such NICE staff and DELICIOUS non processed food

Greenwich Branch 8 Nelson Rd London SE10 9JB
I went on a wet Sunday, 3 of us and two small children. The staff could not have been more helpful. They smiled, provided high chairs, bowls and spoons for the children to eat their own food help. I have dietary restrictions. The staff had full details of all the ingredients - no emulsifiers, nitrates, artificial preservatives, flavours or colours, just good, wholesome, delicious food. he onion rings are to die for. The chips are cooked on their own so if you are vegetarian, vegan, kosher or halal you can eat them without worries. The burgers my friends had were delicious. The decor and cleanliness were good - a nice temperature - not too hot. The staff did not rush us at all even though we were taking up quite a lot of spaced They really did bend over backwards for us and nothing was too much trouble to make our meal and dining experience as good as possible. It will now be one of my go to places to take friends to who are visiting London

February 15, 2022
Unprompted review
Rated 4 out of 5 stars

Great burgers

Great burgers, chips are amazing but portion size is too big! No one ever finishes the chips so they could save money (and food waste) by reducing the portions a little :-)

January 11, 2022
Unprompted review

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