i recently ordered an hot tub cover in brown to match my existing one .I measured as suggested and ordered it ,it took exactly 8weeks to come (time specified)by the company well packaged and well made... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more
Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more
Used this company to supply a replacement hot tub cover. The website gave clear instructions on how to measure the tub accurately to ensure a good fit. A delivery time of around 6 weeks was given and... See more
Company details
Written by the company
Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Contact info
Southgate Chambers, 37-39 Southgate Street,, SO239EH, Winchester, United Kingdom
- 01420 520030
- sales@surespa.co.uk
- www.hottubsuk.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
cant find anything to complain about…
cant find anything to complain about delivery spot on
all working as they should would recommend your
company to anyone.We work hard at the Allotment
and gardening finish with aches and pains jump in
the hot tub and all aches and pains go away, great
thank you
Excellent item
Products competively priced quick…
Products competively priced quick delivery well wrapped
On time and on budget what could be…
On time and on budget what could be better
Usual excellent service.
On time and great
The product arrived in good time and is working well in my spa

Reply from Surespa Ltd
I have been using Hot Tubs UK as a…
I have been using Hot Tubs UK as a supplier for a number of years. I was recommend Eco3Spa. The product left the water green with a light odour. I rang Hot Tubs UK for support and spoke to the owner. All was told to do, above what I have already done, was re flush the system with another cleaner at extra cost to me ie buy more cleaner from them when I was told 1 should work! I only have a small tub. Nothing was offered. Very disappointed.
The service was great and the hot tub…
The service was great and the hot tub cover was really good quality
Excellent service
Exellent Service
Exellent Service , Good.web site full of great info on products backed up with great delivery service
Reliable and good quality
Fast & efficient as always
Fast & efficient as always. Will continue to use & recommend.
Excellent service
good Product poor customer service
The product is great but having paid about £50 extra for delivery within 15 working days it did not arrive until a week later than that. I emailed HottubsUK to ask if they would be refunding the extra charge for express processing but unfortunately they have not even replied hence only one star.
Bought a Hot tub cover which is perfect…
Bought a Hot tub cover which is perfect for my hot tub, only problem was told it was being delivered on a Friday then a day earlier and it arrived the next Monday, They had vehicle problems but should have let me know.
Excellent service
Excellent service, delivery guy could not have been more helpful, cover just a bit lighter and slightly flimsier than we had expected. It is a perfect fit and really insulates the tub very well. We would recommend, price was very competitive.
Good all round
Good all round. Helpful and informative pre sale. Rang when said would. Delivered when said. Goods as said. After service very helpful when rang and asked questions.
Excellent!
Super quick delivery
Super quick delivery, useful information on website. All good.
Rang up to track progress of delivery…
Rang up to track progress of delivery via Hermes as I have had a number of issues with then before. Anyway I Got a very stroppy lady who answered the phone in the Customer Care team. It took 5 working days to arrive which is simply ludicrous for a courier company with a delivery in East Sussex and not Outer Mongolia ! Hermes delayed the parcel by 1 or 2 days and I could not an explanation as to why that was despite my attempt to do so! The customer care lady actually had the gall to put the phone down on me whilst I was talking which is an utter disgrace in my view, she was not prepared to listen, she clearly has grown a pair! This is why people choose Amazon to do their shopping as I have never had an attitude problem with amazon. I was not rude so no justification to stop listening and put the phone down ! No doubt they will respond with some cock and bull story trying to wriggle out of their appalling behaviour ! I would avoid use these amateur online retail store. No vet ever had this issue before ! Free delivery means a long wait so check first before ordering, my order value was £110, You have therefore lost my business in the future!

Reply from Surespa Ltd
Great products
Great products, easy to use web site and fast delivery,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







