i recently ordered an hot tub cover in brown to match my existing one .I measured as suggested and ordered it ,it took exactly 8weeks to come (time specified)by the company well packaged and well made... See more
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I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more
Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more
Used this company to supply a replacement hot tub cover. The website gave clear instructions on how to measure the tub accurately to ensure a good fit. A delivery time of around 6 weeks was given and... See more
Company details
Written by the company
Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Contact info
Southgate Chambers, 37-39 Southgate Street,, SO239EH, Winchester, United Kingdom
- 01420 520030
- sales@surespa.co.uk
- www.hottubsuk.co.uk
4.6
Excellent
745 reviews
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Hasn’t replied to negative reviews
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all as described with fast delivery
August 8, 2019
Unprompted review
Excellent made my order and delivered…
Excellent made my order and delivered on time very good company
August 5, 2019
Unprompted review
Product arrived when they said it would.
July 30, 2019
Unprompted review
Good price and speedy delivery does…
Good price and speedy delivery does what it says on the tin.
July 23, 2019
Unprompted review
Good service but a product was delayed…
Good service but a product was delayed longer than advised
July 22, 2019
Unprompted review
I bought this thinking life would be…
I bought this thinking life would be easier as you don't have to keep messing with the chemicals. Well, having cleaned the tub and filled it with fresh water I added 1/3 of a bottle of water conditioner then the water went cloudy. I kept putting the tablets in and after a few weeks it did clear. However it has a green ting to the water ?
I was NOT asking for advice just giving you my findings.
July 18, 2019
Unprompted review
Reply from Surespa Ltd
Hi David
This really isn't the forum for advice on how to use the products we sell, but if you would like advice then obviously we will be happy to give it, so please email us directly with some details and we will help you.
Kind Regards
HotTubsUK Customer Service
Excellent service
July 17, 2019
Unprompted review
Happy with the service 5*
July 11, 2019
Unprompted review
Beware paying for fast delivery
Hot tub lid is great, fits well. But paid extra for the faster delivery service and it was a week later than paid for with no offer of a refund, just an excuse that they were busy!
July 9, 2019
Unprompted review
Excellent
Not much to say other than good choices, sensible prices and quick delivery.
July 8, 2019
Unprompted review
As always a first class service.
July 8, 2019
Unprompted review
Easy to deal with and delivered on…
Easy to deal with and delivered on time. Only slight criticism I had to do the phone calls to initially get the likely delivery date
July 4, 2019
Unprompted review
No problems at all
No problems at all, really good range of products and all at the best prices I could find online or in stores. Delivery was free which was brilliant, although Royal Mail did seem to take forever to delivery (out of the control of the store itself though).
July 4, 2019
Unprompted review
great hot tub cover.
Good communication, great delivery and great item. Thank you
July 2, 2019
Unprompted review
All arrived as described and on time
All arrived as described and on time. Good service and response to questions.
July 1, 2019
Unprompted review
Extremely disappointing
Extremely disappointing. I purchased a product which didnt work as described (ECO3SPA) and so I complained. HottubsUK did forward my complaint to the ECO3SPA manufacturer, however the response was disappointing. I also reviewed ECO3SPA and the review was submitted for checks and then never appeared on the website. ECO3SPA was expensive and as it doesn't work I found an alternatie prodct. My advice don't wast your money on it!
In respose to your comment about my review. There was no mention when I purchased the product that it would not work so well with an inflatable spa. I've checked your website again - there is still no mention that it doesn't work so well with inflatable spa. Why not add this guidance so the next customer doesn't face the frustrations I did?
We followed the instructions for preparing the tub exactly. We had also already increased the dosage of tablets when the water started to smell and discolour and before I contacted you with my complaint. There was no improvement. I didn't take you up on the offer of the new tablets as I had already sourced an alternative product as I wanted to get my hot tub straight back into use again. I feel my review is a fair reflection of my experience.
June 25, 2019
Unprompted review
Reply from Surespa Ltd
Dear Kati Hedger
In response to your complaint to us on the 29th May, we replied on the 30th May stating the following:
With regards to the greenish tinge you are seeing to your tub’s water, we have had very few occurrences (less than 1%) where this has happened and is due to Step 1 - Cleaner not able to cope with all of the biofilm ‘load’ on initial introduction into the hot tub. After rinsing down and re-filling there is residual biofilm contaminating the water as soon as Step 2 is introduced and hence the cloudiness and small ‘algae bloom’ you are witnessing
Furthermore, with inflatable spas such as yours, the circulation pump is of very low suction and discharge power when compared with an acrylic spa, which means that the Step 1 – Cleaner is at risk of not working effectively within the standard timeframe of flushing your spa. For inflatable spas we recommend leaving the cleaner solution in your spa for 24hours to give it the best possible time to do its job.
In terms dealing with the issue with your water, there are two stages to deal with this:
1. Double the dosage of Step 3 tablets over a period of 2-3 days and see if that that clears the water and removes the green tinge
2. If the greenish tinge remains, then you will have to repeat Step 1 and refill with fresh water and add Stage 2 etc
Eco3spa will only work effectively when all biofilm has been removed from the hot tub.
Please remember that eco3spa is a very gentle hot tub water treatment system and will start to work effectively in a hot tub that has been thoroughly cleaned (inside and out). Hence the emphasis it places on biofilm removal, which is the source of harmful bacteria in hot tub water and even more prevalent on inflatable spas. Chlorine or Bromine do not deal with biofilm.
We have many inflatable spa owners who have been successfully using eco3spa and have been prepared to follow the above procedure.
Furthermore, we also offered to supply you, free-of-charge, some new Step 3 -sanitiser tablets that we are trialling, which have a slightly different formulation to help deal with rare occurances of excessive biofilm loading.
It appears that you chose not to follow the above procedure and, furthermore, not be prepared to accept our offer of the free sanitiser tablets, which we believe would have helped solve the problem. We therefore feel that your review is unfair and does not refelect the efforts we have made to try and solve your issue.
Quick delivery
Quick delivery, easy ordering, good product, good price. No more to be said.
June 20, 2019
Unprompted review
great service thank-you
June 19, 2019
Unprompted review
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