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Surespa Ltd Reviews 

745
•
TrustScore 4.5 out of 5

4.6

Hot Tub Store
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Rated 3 out of 5 stars

i recently ordered an hot tub cover in brown to match my existing one .I measured as suggested and ordered it ,it took exactly 8weeks to come (time specified)by the company well packaged and well made... See more

Rated 5 out of 5 stars

I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more

Rated 5 out of 5 stars

Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more

Rated 5 out of 5 stars

Used this company to supply a replacement hot tub cover. The website gave clear instructions on how to measure the tub accurately to ensure a good fit. A delivery time of around 6 weeks was given and... See more

Company details

  1. Hot Tub Store

Written by the company

Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

745 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(745)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The orders were confirmed as expected…new spa cover

The orders were confirmed as expected on time. The services was very good, my old spa cover was due to be collected when the new one was delivered and as I was not certain of the time of arrival I was out but a nice not through the door said that my new cover was left ‘on the hot tub’ and they had sorted and removed the old one with out me being needed. Great service and the quality of the new product is very good... so much lighter than the old one so very pleased!

June 14, 2019
Unprompted review
Rated 5 out of 5 stars

Best Sanitising product

this is the best sanitising product we have had and straightforward to use.

my only small gripe is the user instructions as they could be a bit more informative. that said an email to the team and I had a quick answer.

overall well worth giving it a try

June 3, 2019
Unprompted review
Rated 5 out of 5 stars

great product

Great product. Delivered item is as specified and fits our existing hot tub as expected. The dimensions I gave were checked and double checked by the company before the start of manufacture. I’d recommend this company to anyone who wants a quality replacement hot tub cover at a competitive price.

May 30, 2019
Unprompted review
Rated 3 out of 5 stars

The product is fine but the customer…

The product is fine but the customer service from the lady on the phone is awful she is very abrupt and not very helpful she needs training in customer service

May 30, 2019
Unprompted review
Surespa Ltd logo

Reply from Surespa Ltd

Dear Mr Lane
That is very unusual, we usually get complimented on our customer service. Would you let us know what exactly the problem was please?
Kind Regards
HotTubsUK Customer Service

Rated 5 out of 5 stars

Replacement hot tub cover

Used this company to supply a replacement hot tub cover. The website gave clear instructions on how to measure the tub accurately to ensure a good fit. A delivery time of around 6 weeks was given and the cover was delivered on time. We are very pleased with the quality and fit of the cover and very pleased with the evel and quality of service offered by this company.

May 15, 2019
Unprompted review
Rated 5 out of 5 stars

Really happy with new cover

Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it on the exact day they said. Driver called 45 minutes before he got to us!

May 14, 2019
Unprompted review

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