i recently ordered an hot tub cover in brown to match my existing one .I measured as suggested and ordered it ,it took exactly 8weeks to come (time specified)by the company well packaged and well made... See more
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I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more
Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more
Used this company to supply a replacement hot tub cover. The website gave clear instructions on how to measure the tub accurately to ensure a good fit. A delivery time of around 6 weeks was given and... See more
Company details
Written by the company
Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Contact info
Southgate Chambers, 37-39 Southgate Street,, SO239EH, Winchester, United Kingdom
- 01420 520030
- sales@surespa.co.uk
- www.hottubsuk.co.uk
4.6
Excellent
745 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Well priced, polite and helpful
Easy to contact, well priced and always very polite and helpful - I would definitely use HotTubs Uk again.
November 27, 2018
Unprompted review
Great and helpful service
Great and helpful service
Cover perfect fit.
Efficient delivery
Highly recommend this company
November 27, 2018
Unprompted review
Glad the chlorine granules and test…
Glad the chlorine granules and test strips arrived before I go away tomorrow.
Someone else's job for the next 2 weeks.
November 21, 2018
Unprompted review
Great products but ...
Great products but my order was 50% wrong.
Emailed immediately and got a reply but no resolution a week on ...
Sorry ...
November 15, 2018
Unprompted review
Watch out for delivery!
Great ordering service, customised to our hot tub. Delivery was fine except not on the day we had organised - luckily we were in!- and packaging had a hole in which had slightly marked the covering of the hot tub cover. Not the company’s fault as such but they should ensure safe delivery really. Overall happy.
November 1, 2018
Unprompted review
Great service
October 24, 2018
Unprompted review
My orders are always delivered promptly…
My orders are always delivered promptly and well packed. If I have needed to ask a question, it has been answered in full and quickly. One of the best spa companies on the market
October 1, 2018
Unprompted review
Chemicals reasonably priced and…
Chemicals reasonably priced and delivered on time
September 25, 2018
Unprompted review
Hot Tub Cover
Good Quality .Delivered on time very pleased just what i ordered
September 13, 2018
Unprompted review
great company to deal with
great company to deal with, online shop was great and had everything I was looking for and competitive pricing. fast delivery
September 10, 2018
Unprompted review
Used the company for many years
Used the company for many years - very happy with its service
September 8, 2018
Unprompted review
Great parts availability at fair prices…
Great parts availability at fair prices with excellent packaging and delivery.
September 6, 2018
Unprompted review
No negatives All positives
August 27, 2018
Unprompted review
This has been my worst online…
This has been my worst online experience ever, this company took 4 months to deliver the goods, I had to chase them repeatedly, they either blamed us the customer or the manufaturer. In the end we had to deal with the manufacturer, who were helpful.
WOULD NEVER USE THEM AGAIN
August 24, 2018
Unprompted review
I've been using this company to supply…
I've been using this company to supply all of my hot tub needs for several years. Excellent range of products with a website that is very extensive and user friendly. The service is excellent and delivery always very prompt.
August 20, 2018
Unprompted review
Exactly what I ordered
Exactly what I ordered and received it when they said it would be ready - Only 4 stars because it would be nice if it was manufactured and delivered more quickly as over a month to wait even though they made this clear up front is a long time if your cover is damaged and you are losing heat.
August 17, 2018
Unprompted review
Fantastic orderer night previous…
Fantastic orderer night previous arrived next day.
August 9, 2018
Unprompted review
First time I’ve used HotTubsUk and have…
First time I’ve used HotTubsUk and have was very impressed with service received
August 7, 2018
Unprompted review
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