House of blin com 

This is my second purchase from HOB, I have now had my bed and sofa from them in the last year.
Easy and efficient to deal with, great level of customer service pups highly recommend

Superb service

Happy happy customer love my u shape sofa delivered on time, good strong frame and upholstered well.

Will be ordering again soon

AVOID SHOCKING SERVICE RUDE Ordered 2x sofas but I did not receive what I ordered. Contacted them they agreed and said they would contact the factory. This was in February and after 3 months of being ignored I raised a chargeback and finally they responded and were so rude called me names and used aggressive language. All I wanted was a swap as THEY sent wrong sofas but luckily after raising chargeback I was refunded and they collected sofas. They say things on WhatsApp then deny it but its literally on your screen. So before ordering please be careful and look elsewhere. They use a 'business' address in London which is in the press for being used by lots of dodgy companies there is articles on this is money on it, why use that to seem fancy? Additionally have a look at their companies house filings before placing any orders.

Ordered a bespoke sofa and foot stall, was given a 4 week lead time and arrived bang on time . Quality of sofa is very good and comfy and service was great along with communication. Great service.

If i could give them zero stars i would.
I bought a dining table set. The item was sub par and defective and customer service horrendous. They refused to take the product back and basically directed me to T&C’s hidding behind the small print.
Please do not purchase from here.

Placed an order and the factory sent the wrong item. Emma refunded the item. Everyone was happy.

I wasn’t going to leave a review but it’s got to the point now where I dread sitting on my sofa and iv only had it 2 months . Issues from the start with courier damaging my properly in multiple places and then trying to blame me even with video evidence nothing was resolved with this. They Didn’t put the sofa together even though it was paid for so it doesn’t have any feet on it as I didn’t know how to do it, they just dumped it in the front room and left. But the main issue the sofa itself. We ordered a 15ft sofa so not exactly cheap. None of the cushions line up properly and have large gaps in between. If anyone were to sit on where technically a join is the wood is higher so you are literally balancing side to side and it’s really hard. The joins at the back do not line up properly and large parts stick out. The cushions are seriously lumpy on every one you can see like large pimples all over them and to feel them it’s literally like a load of peas are under material.
And the last major fault is the corner piece it’s hardly used and even after a week it was creaking like anything and it’s just getting worse with the slightest movement.
We tried talking to house of bling about the issues and got nowhere, first we wasn’t replied to and then all we were told was if we wanted it collected to wrap it all up ourselves leave it outside and it will be collected .. in 2 weeks. Then the last women was so rude to my husband shouting on the phone talking over him not listening never have we experienced such bad customer service. How does any of that help me or solve anything . I have dreamt of having one of these sofas for years after finding your page and we finally moved house so I could get one. To say I am utterly gutted is an understatement.

Also we waited an extra 2 months for the sofa to be delivered. We were told it was because of so many orders but then found out it was due to a leak in the warehouse.

Your below response is utter rubbish and you know it. Our sofa was not delivered until the 5th of February again I have proof of this.
You did not tell us about the flood we found it online and Yes my partner stated his job (not abruptly more lies )because the women was not listening when he was explaining the damage caused by the courier would not get sorted through them as he deals with this a lot and she would not let him finish. Instead she shouted at him not to threaten her.. very childish
How can we be without half a sofa whilst it is “looked” at no what you should be doing is 1 checking it properly in the first place or 2 replacing it when the other parts are collected !

A lot of reviews say about awful customer service and now I can see that first hand !!

Quick update. Thanks for reply back but a lot of what you’ve said is misleading.
1; I was initially informed that Beds and sofas get delivered in 2-4 weeks. Wardrobes get delivered within 2 weeks.

2: By the time I had called you, no one had sent me any emails/message to organise a delivery date. This was already overlapping the 2 week timeframe for wardrobe delivery, plus you have to give me reasonable advance date so that I can make myself available for delivery.

3; The courier only gave me the option of deliver the very next day and they couldn’t giving me a specific time either. They said it was going to be between midday and 6pm totally disregarding that I need to give notice at my job to take a day/time off.

4; The courier then called me back to say that they could deliver after 3pm-6pm the next day. Even though it was abrupt, i agreed to it because I could make myself available for 3pm-6pm unlike the midday to 6pm delivery.

5; The courier then called me back again to say they have changed their minds and that they aim to go back to the original delivery time of midday to 6pm. I said to the courier I will double check with my job and then call back to confirm the time.

6; You’ve conveniently failed to mention that I repeatedly tried to call both you and the courier back more than 5/10 times after I checked with my job to say that that time was not possible. Behold!!! When I finally got a call back much much later on the abrupt planned delivery date, it was to say sorry, your wardrobe is already out for delivery. Either make yourself available, or we’ll leave it outside…or, we’ll take it back and you will be charged for the trip back.

7; I did not ask even once to cancel the assembly, i tried to cancel the order because I was not going to be available for delivery and the lady on the phone did not want to give me a chance to say anything once she heard the words cancellation. As soon as I said I wanted to cancel my order, she became this rude aggressive person. Also, You could almost tell that house of bling struggles with finding staff to assemble by how quickly she cancelled the assembly without me saying a word about it.

8; I still haven’t unpacked the boxes yet. I should be enjoying the experience of spending money on things that should benefit me. I have spent my hard earned money on a service and treatment that’s way below how a customer should be treated and spoken to.

Was my quick assembly cancellation because of one of many things? Is it even good quality because once I open it, I don’t have a leg to stand on. In a way, maybe I have dodged a bullet because I was planning on spending a lot more money on house of bling in the near future I’ll take this as a loss and move on.

After not hearing from them way past my delivery date, I called and finally they are delivering but on the very next day even if I can’t get some time off work. The lady on the phone was extremely rude and said if I don’t make myself available, they will leave my wardrobe outside my door. When I asked for a refund, she told me to go and look at their terms and conditions. They don’t have a cooling off period and they don’t do refunds. Wish I knew the kind of company I was dealing with.

Wish I’d have read reviews before purchase. Similar, very rude. Item arrived broken. Said they’d send a replacement part. That was three months ago. Stopped replying to any communication. Did a charge back. Suddenly, they can now e Mail me ! Been nothing but unprofessional, rude. Avoid
Will use every reason under the sun, item damage failed to help. Failed to send replacement part. Until I did a charge back they ignored me. Very poor if it goes wrong !

the product itself is great but the delivery and after sales service is shocking.

checked with the delivery team the night before my proposed delivery date to clarify it was being delivered

was told probably not as they were unable to get hold of courier.

gets a text message the next morning at 11am saying delivery is going ahead today and driver would be with me at 4pm

delivery driver rings me at 2pm to say he is at my house.
I was 30 mins away from my house on a job as I am self employed.

goes homes to meet the delivery OMG!!!!

He drags my brand new cinema sofa by himself to the living room had to ask him if he had lifting equipment as he damaged my hall wall with the first piece he dragged in.

he did use lifting equipment after being asked

he then asked me if I would like the sofa assembled I told him yes.

the guy then tells me he doesn't know where I want it assembled, even though it was an empty room with a big cinema projector on the wall.

by this point I had enough and I wanted him out of my house.
as he was leaving I asked him were my additional scatter pillows were, he told me to contact customer service.

I have rung and left numerous emails and what's app message and im still none the wiser as to where the 5 additional pillows are that we paid a £100 for.

I have sent one final email this evening if I haven't had a response by Friday evening I will register a small claim against the company

shocking delivery service and shocking after sales

and its a real pity as prior to this we had been given excellent service and the product is fantastic but I definitely want be ordering from them again no matter how good product is

Scatter cushions were reported the same day as the delivery

If you would like me to post screenshots of what’s app conversation along with video of delivery driver dragging sofa into property I will happily do this.
Also the refund you issued, was issued after this review was left!
I’ve got numerous emails I sent that you haven’t responded to.

Pretty much same experience as all the other bad reviews.
I’ll give you this your consistent!!!!

Ordered set of wardrobes from House of bling, good quality and delivery was within 2 weeks. Thanks House of bling.

Thank you for my new settee, the quality is excellent, customer service has been wonderful, pleased I purchased my new sofa from here.

Caught them out being dishonest.
Tried to charge more for my online order, via invoice, than the online checkout price. And point blank refused to answer why they were invoicing my online order for more than the online checkout price (and the screenshot from their website I sent them). I insisted that they answer my (very reasonable) question and they refused to do so, simply couldn't, because they were caught out acting dishonestly.
Also, separately, very rude, abrupt and unapologetic via WhatsApp interaction.
Research this company before you order and don't place an order until you have done so, as other reviewers have said, there are two House of Blings on Trustpilot, the other one has a 2 star rating and comments that resonate with my experience. It is inconceivable to me that this organisation (as it currently exists) merits a high Trustpilot rating, so don't rely on that!!
AVOID AVOID AVOID
The response from the company below is intentionally misleading and false. This is not a matter of opinion it is a matter of fact - the evidence is in black and white, I have their invoice and a screenshot of their online checkout - they invoiced me for more than the sum due, as set out on their website - FACT!! They seek to obfuscate and deliberately muddy the waters. They repeatedly wouldn't answer my question - why are you charging more in your invoice than the sum due, as set out on your website? Why would any reasonable company not answer that question? You have been warned - avoid!

Everything went well for us and we are very pleased with the quality of our two new cinema sofas,

We placed an order at the end of October and received the delivery today, the delivery driver Ali was very nice and happy to help us move furniture out of the cinema room, sofas are perfect and the customer service staff were also very helpful and very quick at communicating with us.

Will be recommending house of bling to our friends and family

Ordered a dining set paid £625 deposit. Was called and told that there had been a mix up with the gold chair legs and they wouldn’t be here until January but couldn’t give a date. After contemplating having chrome legs whilst we waited I decided against it and asked for a refund. Up until this date the company acted professional. After around 5 days I asked how long a refund would take and was advised 7-10 days on the 10th day still no refund had gone into my account. I whatsapped the company and tried phoning numerous times they wouldn’t respond. I then asked my partner to call to which they answered they were very rude and shouted at him that we needed to email house of bling so they could come back to us with something to provide the bank - this I might add after speaking to my bank is complete rubbish a bank only need a company name to be able to see if something is pending on your account and they advised me that it wasn’t. I then finally receive the money but what a shock ITS SHORT! I only got £585 refunded when we paid the company £625 I have since emailed again and I am looking at getting this company flagged up as dodgy because that is what they are. They are rude there is no customer service and they don’t want to refund you if they do it’s not the full amount BEWARE!!

Couldn’t be happier with my new tv bed that I treated myself too, great service, lovely delivery man and very nice customer service lady, bed is well worth its money, this is my second purchase and I’ll definitely be ordering my next bed for my daughter from here

Thank you team

I’m one very happy customer, placed an order for the made today measure u shape Thomas linear sofa along with our tv bed.

Great experience both my new pieces of furniture are made to a very high standard, the after care sale team has been wonderful, contacted me to check everything was ok with our purchases, very nice lady on the end of the phone will 100% be recommending this company to my friends and family.