I brought 6 chairs for £900 just under a year ago and 2 of the chairs are already broken. The first one broke in mid January and they promised to send out new legs but I’m still waiting. The second on... See more
House of blin com
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See what reviewers are saying
Do not order!!! Court action pending... The sofa I ordered was completely different to what was received, the stool was a joke, horrendous customer service, rude, unprofessional. I have taken them... See more
I can’t recommend house of bling enough, we chose them after many months of consideration to design our beds rooms and our cinema wall panelling and cinema sofa beds. They sent out one of thei... See more
Completely impressed with our new sofas, beds and bedroom furniture, sofas are comfortable completely how we requested them and look the part too. Beds are outstanding my tv bed is perfect for... See more
Company details
Written by the company
furniture done to your requirements Specialising in bespoke designs and made to measure beds and sofas
Contact info
London , United Kingdom
- customerservice@houseofbling.furn
- www.houseofbling.furniture
The house of rudeness might be more appropriate !!!
This honestly has been one of the worst experiences I have ever encountered. I strongly advise people to steer well clear because the stress of dealing with such rude people is just not worth it . The lack of customer service is beyond belief numerous emails and phone calls that are never replied. The order was wrong from the start which they denied and despite asking for them to provide me with some details they sent short rude emails saying we are right please don’t message again but they didn’t answer my questions. We paid for assembly the driver arrived at 6.30 am having called at 6.20 am and said he had nothing about assembly and was unable to take upstairs. The mattress they delivered was the wrong one and it sat in our hallway for weeks despite phone calls and emails asking for a collection date. We received an email to say we would get a phone call from the courier Tuesday night to confirm Wednesday or Thursday collection it wasn’t a shock we didn’t get a phone call . I called and emailed numerous times asking for the couriers details as I need to organise someone to be in . I then get an email from Sophie at around 1pm to say the collection was between 12-4 that very day but we had no one home . They turned up took photos of my house and the next message I got was to say if I wanted to return the mattress I would have to pay for it and organise my own delivery as we had refused it . I would be happy to post the email chains which are very one sided as rarely responded to the phone calls I made with no reply was 15 over the course of 10 days and I have proof of that on my phone bill none of the calls were returned. They will spend more time responding to this review than they did with any of my reasonable requests and when and if they do I will then post the email chains to show people how bad it I am lost for words !!!
Maybe explain this then
Hi
Would it be possible for you to give me 5 mins to explain how a 54 inch headboard becomes 60 inches that’s all I ask . The pictures on the website show the head board with no legs and on the floor with small chrome feet on the end board which if we had those chrome feet on ours and not the 4 inch wood legs the bed would work but with a 54 inch head board. Do you have a picture of what we have purchased. All I am asking is for an explanation rather than we told you we are right every time . At the moment we have a bed that is useless .
Thanks Simon
Sent from my iPa
On 7 Sep 2022, at 16:29, Simon wrote:
That’s great obviously I am pleased it’s correct but can you just tell me how it gets to 60 inches that’s all I am asking. Your short and sharp replies that you are correct don’t really tell me anything .
Can you please advise a collection date for the mattress you delivered which is not as per our order . This as I have said had been in our hallway since 24th August and we need the refund ASAP so we can purchase another mattress . However obviously we can’t use a mattress until you have rectified the errors on the bed frame any update on that please . Short emails are fine if it gives me some facts
Sent from my iPhone
On 7 Sep 2022, at 16:25, Customer Service at House of Bling wrote:
As we gave advised you now on several occasions
Your headboard is correct !
House of Bling Interiors
9th September
Can you please advise a collection date for the mattress you delivered which is not as per our order . This as I have said had been in our hallway since 24th August and we need the refund ASAP so we can purchase the mattress we ordered
Thank you for your email . Just to confirm as far as we are aware you are only collecting the mattress and issuing a refund it is not being exchanged and you are delivering the correct feet for the headboard and base is that correct. Also would you be able to give me the name of the courier so I can pass on my phone details .
FYI we were far from happy with the outcome the 54 inch headboard only became 60 inches with the addition of cheap 6 inch legs that I could have purchased almost identical on eBay for £20 this was not how it looked on the website but again you refused me any time of day.
I know you won’t reply but !!!
Strange how those reviews that are apparently nothing to do with you at all and is a different business all mention Emma Kitchen who is your Director at House of interiors company number 12749188 which on your website is your current company number and she was also the director of House of Bling Ltd company number 10845669 that went into liquidation in August last year and the last review was June 2021
Web domain means nothing .
August 22, 2022
Unprompted review
Reply from House of blin com
Thank you for your review and we are sorry to here you were not happy with the service you received, we agree that the mix up with the delivery was not acceptable and apologised about this on several occasions. Although to say you were not aware of the scheduled delivery we believe to be incorrect, the Delivery company always scheduled a delivery in and looking at your postcode of SP11 which is the other side of the country to where our depot is, they would never turn up without a confirmed delivery slot, furthermore we have checked the email trail you refer to which also confirms on both occasions you were aware of the delivery days.
Under no circumstances were you ignored and certainly not ignored over 15 days!!
You have referred to a member of team being rude to you, but say we didn’t answer the phone, So unsure how anyone has been rude to you. We have also checked the email trail in which you referred to a member of staff who was not even in the office when you reached out regarding the incorrect mattress being delivered and disputed your headboard.
In fact you had absolutely no dealings with that member of staff at any stage.
Your bed delivered was completely correct, however their were missing feet which were needed to raise your headboard height in which was an error on behalf of the delivery company, and we apologised for they had also mixed up the mattress, in which we agree was not good enough, you were responded to immediately and advised we can refund you the difference in mattress, collect the mattress and provide you a full refund or await an exchange and swap over to occur.
Due to your location our couriers are not in your area every week in which you were made aware of.
At no stage were you ignored and every question was answered and repeatedly answered on several occasions, unfortunately we do not have time to repeat the same answers to you continuously over the numerous emails you sent.
On the day of exchange you were not home, although you were made aware days before of the delivery day and Lauren provided you of the time slot that day snd apologised if you were not aware of this.
Upon checking with the delivery company they did however provide full confirmation you were aware of the delivery days on both occasions.
Unfortunately You were not home, driver spoke with you through a ring door bell / intercom system which was recorded and you clearly told him not to worry about the mattress, he took full pictures and videos confirming he was at your property you then contacted us to rearrange a collection in which we did advise that we were still happy to exchange however due to the missed delivery slot the delivery company would now charge for this. This information can also be found on our website, In which you refused so we provided you a refund in the difference of mattress, which was processed straight away.
Unfortunately we are extremely busy and can not answer every single call that comes through to us if we are already on phone lines, however if a voice message is left we will return that call and considering the amount of emails you sent and we replied to, we are surprised to here you say that your request was not dealt with.
We sent out the missing feet, which were missing from the headboard in order to make the headboard 60 inches and we provided an exchange of mattress which you were not home to accept, we apologised on several occasions about the mix up and provided you a refund at the first instance after you missed the exchange over.
In response to your updated 5th review, it would appear you have missed numerous emails out / online chat messages and various content of the emails sent by us.
Unfortunately we can not continue to reply to your constant updates of reviews however in summary
We do apologise for the inconvenience and errors made in your delivery and assume / hope as you have made no further communication since your refund was processed and missing feet were provided a few weeks ago that your bed is now assembled and correct per your order.
For any reason this is not the case please don’t hesitate to contact us further
At no stage have you mentioned brackets having to be changed and you did not pay £1500 for a bed. Secondly feet supplied are correct per your order feel free to check the description of the bed.
In response to your latest updated review our web domain is
Www.houseofbling.furniture
not houseofbling.co.uk and not houseofblinginteriors.co.uk
We are not insolvent and the web domain you mention has absolutely nothing to do with us and never has done, feel free to check this with both trust pilot and companies house, our web domain is and always has been www.houseofbling.furniture
Which is also verified by trust pilot with verified reviews!
We really do apologise but as this is now the 8th update on this review over the course of a week, we unfortunately will not be responding any further to future update you may wish to add through trust pilot.
however as previously mentioned if you have any further queries then do not hesitate to contact us further via email. To date 3rd of October 2022 we have received no further communication from you since your last email sent on 25/09/2022, just constant daily updates to a review.
Again we really do apologise for the inconvenience caused with the delivery company and will take on board your comments
Very impressed with our Thomas linear…
Very impressed with our Thomas linear cinema sofa, very comfortable and if high quality, we chose the marble fabric and it looks stunning.
August 21, 2022
Unprompted review
Ordered buxford dining table
Ordered buxford dining table, was delivered within 7 days, tables are real marble very pleased.
September 20, 2022
Unprompted review
Shockingly rude customer service
Shockingly rude customer service. We argued over delivery as I put on my notes when the logistics company could accept delivery. They tried to ring me Saturday afternoon to say it would be delivered Sunday which wasn't doable for the company its being delivered to. They then were arrogant and rude via email to me stating they'd be charging me for rearrange delivery fee if they couldn't deliver because they were still going to deliver which I told them wasn't suitable. Content of emails are rude, even if a customer is annoyed in response you don't proceed to be ruder and unprofessional. If they do try charge me extra I'll be claiming back through my credit card and telling them to stick the order and will report to trading standards. If delivery goes smoothly and they apologise I'll drop it and write a nicer review.
September 17, 2022
Unprompted review
Great customer service provided
Great customer service provided, had 3 beds delivered, one we couldn’t fit up our stairs which was our fault, and to be fair to house of bling they did call us to ask us if we could fit it up, but we didn’t measure correctly. I was really worried this was going to Cost us a small fortune, however the gentleman at house of bling was amazing spoke with the owner and they managed to get it sorted for me within a week and only charged me a redelivery charge which was really good of them and not what I expected. All beds look amazing and I’ve sent the pictures on their Instagram.
Thank you house of bling for being superb.
August 30, 2022
Disgusting customer service
Well this companyhas been disgusting to deal with. I asked them if they could confirm how long for delivery as it states 10 days to 4 weeks on their website and the customer service was awful from the outset. Since then they checked to see what I ordered this week as they could not see on their side - they wanted to know that it was a double bed in velvet … alarm bells again. I advised that it was a king bed, gas lift and in cream colour, I only received a text order confirmation which does not detail what I ordered. They then demanded I pay £340 extra for what I wanted. There was an offer on at the time. Now they are leaving a double bed at my door today and refuse to answer the phone to resolve. They will not let me cancel the order. Now the CAB are involved. As I refuse entry to my property and if they do they are trespassing. Do NoT use this company - they have no number that works and you cannot speak to anyone it’s emails and what app only 😢 they are rude and really unhelpful.
I response to house of bling response
I have emails from you advising that your phone lines are down and you would communicate via email - the emails are now public on social media should you wish to see them or anyone else reviewing this
Also I never demanded a delivery date - I asked if you could give me an update on when delivery would likely be - I don’t believe any of these reviews are correct , looking into the company it has changed hands, went u to liquidation many times …
Bad company do your research everyone
August 26, 2022
Unprompted review
Reply from House of blin com
Hello Julie
Thank you for your review and we are sorry to hear your not happy with the service received. Unfortunately we would have to disagree with the content of this review, firstly our phone lines ring all day every day and are answered during working hours.
Secondly we would never demand further funds of any customer so this is completely false.
The correct story is, you placed an order with us and a week later you demanded a delivery date we advised you we couldn’t provide one as your bed was not completed and we advised you as per the invoice you sent across to us up to 4 week production time.
You were not happy with this and wanted to argue about a delivery date then advised our customer service was appalling, however we don’t like to give false promises and will only confirm a delivery date when your bed was completed.
You have mentioned above you had no confirmation of your order, however you have completely given false information as at first instance you was able to provide your full invoice and order to us!!
Whilst your bed was in production we noticed that the colour and fabric of your bed had not been captured, so we sent you a courtesy email to confirm your order with you, we chose not to call you after the previous communication with yourself was abusive and unnecessary so we wouldn’t want to put any of our staff in that situation.
You then advised that the bed was suppose to be a king size and have an ottoman gas lift, however like the confirmation receipt you sent us and we also sent you the order details it was very clear by that it showed a standard double base this also could be confirmed by the price you paid! you had not paid for a king size bed and you had not paid for an ottoman gas lift bed.
We advised it wasn’t an issue we can make the necessary amendments for you and send an invoice over for the Additional requirements, which we did we also at that time advised the bed would be completed by the end of the week and your delivery would be scheduled for the weekend. You refused to pay for the additional requirements so we explained unfortunately we could then only continue with the order that had original come through with the colour and fabric you had confirmed over email.
We have been very active in responses to you and are grateful for this review as it provides evidence for any further disputes going forwards of the inconsistent and contradictory information you have given.
We regards to your edited updated review you have just left,
Our reviews are verified and invited customers from our website so they are true , our company is not in liquidation either and nor has it changed hands so yet false and inaccurate information, we are more than happy for you to share your emails on social media as it’s very clear we have been factual and you have paid for a double bed with standard frame and refused to pay for the bed to be changed to a king size as an ottoman gas lift, in which we didn’t demand payment from
You we politely sent you an invoice over which you refused to pay, so we confirmed we would only be able to deliver the original bed ordered
We really do hope going forwards you are happy with the bed you have ordered and assured you for any reason in the unlikely event anything is wrong with the bed we would ensure it is would be rectified for you as a priority.
IGNORE YOU WHEN THEY’VE SOLD FURNITURE…
IGNORE YOU WHEN THEY’VE SOLD FURNITURE UNFIT FOR PURPOSE!
Originally left good feedback from this company but don’t know what happened!
Purchased a corner sofa over a thousand pounds! Had nothing but issues and this company refuse to answer any of my emails, can’t get through on the phone and they ignore my live chat messages! The sofa is falling apart and was only purchased in march this year! One of the buttons fell off and injured my sons foot, more have fallen off since! Luckily my baby hasn’t found them and choked! The metal connectors don’t meet each other so the sofa has never been able to fit together! Now to top it off the material is splitting at the seems on the cushions! DISGUSTING SHODDY SOFA AND SERVICE EVEN WORSE! AVOID!
My order number is “ HOB4095” so your even lying against a review now LOL! A joke! I have the proof of the order on my bank statements and emails!!!!! The order was placed THIS YEAR AND I HAVE PROOF FOR ANYONE READING THERE REPLY! Just showed yourself up even more on trust pilot! Funny how you don’t reply to me via emails but I do a review and you reply within minutes with a LIE!!!!
I have every bit of proof I need that it was your company!!!! Stop lying!!!!! You have responded to nothing at all hence my review. If anyone doesn’t believe this review I can send every bit of proof they need to avoid your scamming company! Maybe answer my emails instead of reviews and you wouldn’t get the feedback you have.
The sofa reference is ABOVE! If I could upload the pictures here I would TO PROVE MY CASE! But unfortunately trust pilot doesn’t have this facility!! luckily my bank has details of this order and will be in touch soon! I tried the ombudsman but your company does not come up with them so if anyone is thinking of buying from you make sure they are protected either via the bank or paypal because you will not have any faults dealt with they will just ignore you! And then lie about you even ordering from them….even though you have PROOF OF SAID ORDER!!!!! I HAVE ALL THE PROOF I NEED TO TAKE OT FURTHER BUT JUST WANTED OTHER BUYERS TO BE AWARE!!!!
Your legal team are more than welcome to be in touch and I will prove that my review is not “untrue”. You have called me a liar about an order I placed this year! Them getting in touch is no problem whatsoever! People can search on the ombudsman themselves like I did! You called me a liar about ordering from you this year of which I can PROVE otherwise! I would say that is slander! Saying something I have said is untrue when I have proof of what I have said is calling me a liar! I have said nothing “untrue” and can prove everything I have said! I look forward to hearing from them.
When you say a statement I have made is untrue that is calling me a “liar!!!!”
I said “I purchased a sofa from you this year” and you said “I didn’t”!!! I have the order email to prove otherwise! Plus the sofa in my living room! I have the order email, the Klarna payments, bank statements, delivery notifications what more proof do I need to give! All from “your company”
I emailed your team with videos and pictures of the “””manufacturing faults”””! You have ignored me since!!! What part of that is me not “telling the truth” (a lie In other words). If I have proof to back it up there is no way you can say I’m “not telling the truth”!
Whatever way you want to word things you have called me a liar! I placed a review which is my entitlement! It was your choice to reply saying it was untrue! When I have all the evidence to prove it is true!
I haven’t contradicted anything! Klarna takes payment from my bank! So therefore the payment shows up on both statements!
Please anyone reading this review READ ALL NEGATIVE FEEDBACK it makes a very interesting read and you will see many people being called a liar by this company and worse…..refusing to admit they have ordered from them! It seems to be a similar response to each one!
I have finished now too! I will leave it to the professionals to deal with! And your apparent legal team! I have found this to be very unprofessional from a company regarding a consumer review of which I’m entitled to leave! I would advise you concentrate more on your customer service than arguing with someone who has every right to complain and proof to back it up!
I will Pursue my complaint and await dealing with your legal team. You have wasted your efforts trying to intimidate me with it!
July 6, 2022
Reply from House of blin com
You have placed no order with our company this year, it appears you purchased a queen Ann sofa chair in 2020, we do not ignore our customers, we have absolutely nothing to lie about if you have emailed us or phoned us or left a live chat message we would have responded to you.
Our system shows an order purchased in April 2020 2 and a half years ago
Nothing funny at all if you genuinely have a fault with an order purchased by us it be rectified providing it is a manufacturing fault or quality issue!!
With regards to your comments regarding the ombudsman that’s says a lot about your review being inaccurate, our company offers finance so we are registered with the FCA we are on companies house and a fully established company with show rooms that are VAT registered, which you know you ordered back in 2020 and for any reason we were a scam company as you put it then we would have been investigated by now!
Your comments are untrue and derogatory.
we at no stage have used the word liar we have only give you the facts and what our system shows we welcome for you to provide your apparent evidence, you ordered with us in 2020. Your review has now changed and been updated several times and contradicted your previous statements, you say your bank will be in touch but now say you placed an order through klarna, as mentioned any genuine issue , problem or manufacturing fault is always rectified and no customer is ever ignored.
feel free to get in contact if you do have a genuine fault with an item purchased within the last year
Please AVOID this company at all costs.
Please AVOID this company at all costs.
I waited the 10 working days for my coffee table which went over the timescale
They said they would delivery on the Saturday and then changed to the Sunday and heard nothing all day and wasn't delivered.
I paid £20 for delivery which I asked for back as they let me down on 2 occasions and any decent company would have refunded it at least for all the inconvenience.
They replied to the message on WhatsApp at which I got around 1pm saying they would chase the couriers after 10am which is 3 hours later than they said they would and find out why they hadn't delivered, I then called them and the lady was very rude and cancelled my order when I said I was thinking of cancelling to hurry them up with the delivery, i was just putting my point across in a calm way, I have worked in customer service all my life and even if the customer screams and shouts at you which I wasn't you can't be rude back, even if they swear at you you can warn them and then cut them off.
I called my bank for advice and they said they need to put in a message they are refunding me, the amount and how long it would take and the last 4 digits on my card, all they kept saying was 10 working days and then blocked me.
They will try and say I'm lying when they reply to the review but I have all the evidence to prove my case, as kept all the messages from the beginning on WhatsApp.
Luckily the bank refunded me the next day.
August 4, 2022
Unprompted review
Reply from House of blin com
Thank you for taking your time to leave a review, yes your order was delayed by 2 days which we apologies for on several occasions.
We would really like you to provide such evidence, you suggest in your review as it’s completely an inaccurate account of what actually did occur, we cancelled your order and refunded you, due to the manor in which you spoke to a member of our staff, the bank would not refund you the next day so that information is false!
We apologised for the delay and cancelled delivery which was taken out of our hands and was down to a broken down van during a delivery day in which we made you aware of, you were clearly unhappy with this and demanded we refunded you a delivery charge and dispose of your original coffee tables in which we explained that disposing of old furniture is not something we could do, our delivery company will deliver your new furniture only and not remove furniture that you no longer require, you were then very aggressive over the phone with one of our team members and swore and used threatening dialog, all of which was recorded, so under the circumstances we advised you we would cancel and refund you your order in which we did straight away
You were not blocked and a refund was provided.
Great service
Great service, delivered on time, products at very reasonable prices, my sofa is absolutely amazing the whole family are very pleased with it, will 100% being a return customer
June 26, 2022
Unprompted review
Completely impressed with our new…
Completely impressed with our new sofas, beds and bedroom furniture, sofas are comfortable completely how we requested them and look the part too.
Beds are outstanding my tv bed is perfect for our room and house of bling, were wonderful to deal with.
We waited around 4 weeks, slightly went over time frame by couple of days but were informed on this.
Thank you for helping making our new house a home
June 23, 2022
Unprompted review
What a great company
What a great company, communication absolutely great products great quality, my sofa bed and tv bed was delivered 2 weeks ago and both are beautiful, follow up after care team was a really nice touch too, will most certainly be ordering my sons bed soon
June 14, 2022
Unprompted review
Very poor quality
The quality of the finished product is horrible. It looks like my kids made it in technical school after about 2 lessons. The quality of materials is poor, the pleather is really low quality, there are creases and folds everywhere in the footboard, there are huge hinges that are visible, honestly the whole thing is a mess. I should have taken the option to return this when given the chance, but as I needed a bed I opted to continue. I am sorely disappointed with this bed, and for the price I paid it's honestly nonsense.
June 7, 2022
Unprompted review
Reply from House of blin com
Hello Akinbo
Thank you for your review, unfortunately we are unable to locate your order, with the details left on the review and completely unaware of any issues with the fabric or quality on any of our beds, please could you provide the details or your order, secondly we don’t offer refunds on bespoke beds and if any item would be deemed faulty or damaged we always leave the original bed with the customer so they are not without a bed, so if this a genuine review, then this would have been offered to you
Shocking customer experience
Awful experience, terrible quality , ZERO customer service. I feel terribly disappointed and wished I did not place an order for our bed.
I have never left a bad review before, however the communication by their representatives was very argumentative and genuinely I feel very let down.
June 5, 2022
Unprompted review
What a wonderful company with some…
What a wonderful company with some great products this is my 4th order With house of bling latest being my cinema sofa we totally love it like we do our previous beds and corner sofa, great customer service delivery driver was very kind and helpful, yet another great purchase, thank you for all your help
June 2, 2022
Unprompted review
APPALLING CUSTOMER SERVICE!!
I recently purchased several items from H.O.B - Although the items I have received are of good quality, I am disgusted at the appalling standard of customer service I received!
I delayed in writing this review as I was hoping my issues would have been resolved by now, but sadly, this isn't the case.
The main and most expensive item I purchased was a 2 meter long dining table and 8 chairs; the table top being a solid piece of marble.
I paid extra for assembly on delivery but when the item arrived, there was only one 'man in the van'.
I then had to contact my husband, who is in his 60's, to come home and assist the 1 delivery driver to carry in the items as the table top was EXTREMELY heavy and it was clearly physically impossible for 1 man to lift this table, let alone assemble it!!
My husband, in the process of carrying in this table top, has hurt his back and was also left to assemble all the chairs - AGAIN, a service I had paid HOB extra for!!
The next day, after I had helped my husband assemble the chairs, I went to polish the table as it was covered in fingerprints and noticed 2 small scratches in the marble and although small, they ARE VISIBLE!
After contacting HOB several times about this, I eventually got a response and they asked for proof of the scratches but due to the sheen on the marble, I am unable to get these scratches to show up on photograph - I have explained this to HOB!
All I actually want is the table top replacing!!! I have not mentioned a new table or refund etc, all I want is a replacement top!
I am still waiting for any form of response from HOB, I don't have my replacement table top and I am getting absolutely no where with this!!
As I said, the items are good quality. However, if there are any issues, clearly HOB have absolutely no interest in resolving them and it seems a case of they have your money and that's where there interest ends!
Its a shame as there are numerous other items on the website I would like to purchase (after already spending over £2000 at HOB) but, due to the appalling customer service, I will NOT be buying from them again!!
Sharon Messruther
May 23, 2022
Unprompted review
Reply from House of blin com
Hello
Thank you for your review and we are sorry to here your not happy with the service provided, as your aware no assembly was added to your order. However as a gesture of good will we asked the delivery company to do this for you, in which pictures were taken to confirm the table was assembled for you, the delivery driver had called you prior to the delivery to advise you he was on his own due to a staff member being off sick in which you agreed you were happy for the delivery to go ahead.
In relation to your query regarding chipped marble we did respond to you asking you to provide pictures as unfortunately without any pictures we are unable to replace anything, your response was within 48 hours ( your email was sent out of office hours and over a weekend ) which it appears you have failed to send us any pictures of this, we have checked our emails and it appears the last email sent to you was on Tuesday the 17th of May, in which you asked for a refund on assembly and we provided you details that no assembly had been purchased, due to a number of items purchased we offered you a package deal at s discounted price and no assembly was added to your order, if assembly had been paid for we would have been more than happy to refund you for this service, we also confirmed our delivery company Confirmed with you they were happy to come back at a later date and assemble your chairs, unfortunately to date Monday the 23rd of May you have not responded too this email, so we are not quite sure the content of the review advising terrible customer service and that we do not resolve situations as this is completely untrue!
Feel free to revert to the last email we sent you and if you wish to respond to us we be more than happy to aid you further.
We value all of our customers and Any item deemed faulty or damaged that is our fault we will always replace or rectify!
Excellent customer service couldn’t do…
Excellent customer service couldn’t do enough for us communication was great really pleased with our sofas and sideboard such beautiful products
May 9, 2022
Unprompted review
Have no faults with house of bling
Have no faults with house of bling, ordered 2 cinema sofas from here, both absolutely beautiful, great quality, both made exactly to the specification given, we are very impressed with them and will definitely be ordering our beds with this company, quick delivery and very quick at answering and questions we had. Thank you for our lovely sofas
May 7, 2022
Unprompted review
Very grateful for the service received
Very grateful for the service received, ordered a bed and wardrobe unfortunately the headboard didn’t go up the stairs, house of bling were great so helpful, took It back cut it down for me and a week later returned it so helpful and so kind, customer service was great and my bed is beautiful ❤️💕
May 6, 2022
Unprompted review
Check gov.uk this woman has gone into liquidation and opened up this company
I cannot stress strongly enough.... READ THE NEGATIVE REVIEWS ON HERE!! This company (consisting of 1 foul mouthed woman and 2 clumsy rude blokes in a battered van)... is some kind if backstreet operation pretending to be a reputable company. Check the company on gov.uk... they went into liquidation last year and then just opened up a new company in the same name! I checked and its the same woman. I bought a picture which never arrived. I didn't get an email to say it had been dispatched and then 5 weeks later (after no replies to emails and me raising a dispute with klarna) I got a phone call out of the blue to say the delivery men were on the way! I called my partner to go home and take the delivery.... 2 rough looking men in a battered old van turned up and handed him somebody else's parcel... my partner told them that is not mine.... so they came back with another incorrect parcel.... and then a battered broken box with a plank of wood in it!... after my partner told them that is not my picture they went back to their old van.... rooted around for a few minutes.... then they rang somebody up.. then one of them showed my partner a photo of my picture on his phone and said "is this what you ordered.... yea we've not got it sorry" and they drove away. Two weeks later (today) after multiple ignored emails and no answer on the phone I commented negatively on Facebook... which prompted an IMMEDIATE response via WhatsApp call from the woman (emma)... she BOMBARDED me with verbal abuse and said "you've not even paid upfront you've paid by klarna!" She made threats to me telling me "I know where you live" and even said she would discredit me to my employers. Vile woman. Scam company. Gone into liquidation and opened up another company to rip more people off. Disgraceful. Makes me wonder If the good reviews are fake. Do your research guys.
April 21, 2022
Reply from House of blin com
Hello Fiona
Thank you for your review, and we sorry to hear you are not happy with the service, we have taken time in replying to this review as like your well aware this is completely and utterly fabricated and we were in the process of responding to the claim attempt you put in with klarna which you lost as your claims and accusations were and are false!
Their was a delay in your picture coming out as one had been damaged in transit, you were made aware of this and told a replacement was being done for you,we were extremely sorry about this you were made aware they are hand made pictures and not something you buy of the shelf, it does also state on our website the time frame for delivery!
Which you were not happy about!
You made absolutely no payment to klarna until the item was delivered and then attempted to not pay for the item after it was delivered!
We advised, you could return the item which you failed to do and sent a very rude email to our customer service inbox.
To address your comments about house of bling interiors being in liquidation. This is completely FALSE it is not in liquidation never has been and completely active, this can be checked at companies house! a shop of ours which closed due to the pandemic is being wound up, which is a completely separate company and has absolutely nothing to do with this website !
So your comments are completely misleading!
In reference to someone threatening you again this is completely fabricated and over a recorded line, it was enfact you that was abusive over the phone to one of our agents, under no circumstances did anyone ring you back, as our staff members are not here to be abused!
You have not been ripped off at all, and no one else has been you paid for an item which was received, however you did attempt to get the item for free, however after providing all the evidence to the relevant team including the emails and messages of abuse along with delivery pictures you did not succeed.
You also add no engagement with Emma, our business Whatsap is linked to our website which a number of members of staff have! These messages were forwarded on as evidence in your attempt to receive an item without paying for it.
Our reviews are not fake, trust pilot screen reviews
I would recommend House Of Bling to…
I would recommend House Of Bling to everyone. Customer service is excellent. Always quick to reply to any questions. Prompt sending swatches and the delivery was sent within the 4 weeks stated. Beds are beautiful! Really good quality. Aftercare also exceptional. Thank you for your excellent service
March 30, 2022
Unprompted review
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