House of blin com 

Great service. Sent me free samples and then communicated to me via WhatsApp which made life easy. Sofa took about 5 weeks and was very well packed and sealed in four separate pieces which made getting it to the first floor easy. Put it together myself in 20 mins incl removing all packaging. Bought a cinema sofa 9x6ft and looks amazing. Cushions quite firm but helps my back for sure.

Ordered the Zara sofa for my first home, delivery and everything was perfect and I am obsessed with my sofa !! Couldn’t rate them enough

I can not fault their service and workmanship. House of Bling have provided us with an excellent bespoke service. The grand peacock bed is beautiful, excellent quality and made to fit up my stairs.
Emma has been a delight to deal with, any problems we had were resolved without any hesitation and very willing to help.
The fitters and delivery people were so helpful to deal with and always aiming to satisfy us as customers.
We have spoken to drivers, fitters and Emma who have all been very professional and friendly.
I would not hesitate to buy any expensive high end products from House of Bling and highly recommend them.
Thank you to all at House of Bling.

Ordered London mirror bed in white faux leather. When it arrived unfortunately it had slight fault on headboard. I emailed with pics and next day I think her name was Emma phoned me. It was near Christmas so I knew I would have to wait longer which was no problem. New one has been delivered and thank you so much for the prompt responses to emails. Emma was very friendly and could not apologise enough. Thank you also for your very kind gesture much appreciated.

Haven’t set up or opened the bed yet but great service, received within a few weeks, good communication and the lady on the phone organising the delivery was very polite (definitely not rude as some reviews suggest). Thank you very much x

Our corner sofa wardrobes and tv bed came from here our bed arrived and our headboard wouldn’t go up the stairs the customer service received was amazing they sorted out for us very quickly cut the headboard down for us and sent it back out all within 10 days everything is very well made beautiful items and great aftercare given

Very happy with our wardrobes and cinema sofa from this company, fab communication and the quality is very good

Our Charles cinema sofa was delivered on 29th December to Scotland I’m very pleased with the sofa and service provided thank you House of bling will be ordering from my beds shortly

We can’t fault HOB in anyway, we ordered our living room furniture from HOB had 3 separate deliveries which they made us aware of, everything went very smoothly our sofa is beautiful and very well made and coffee table and tv unit is also beautiful received our last delivery on Xmas eve and all deliveries were done within the time frame given. Thank you

Our Tv bed and sofa came from HOB, we had a slight issue with damage caused by delivery company, the customer service team were great, took that piece back and had it returned to us within a week, the whole experience was great hassle free and very professional, our Bed is absolutely amazing and sofa looks great in our living room thrilled with them both

Ive really debated whether or not to leave a review, as it's not something I normally do. However, I really feel the need to,  in the hope it will help this company to really rethink how they treat there customers.

Before ordering, like many I researched the company and looked at reviews. I came across the negative ones and thought I would take the chance, they were not all bad and I know some people unessisarily give negative reviews over the smallest of things.

I came across house of bling when looking for a u shape sofa. Saw the zara and loved it straight away. I enquired about this over the phone, the lady was really helpful and I decided to move forward with my order of the sofa - along with a dining table with chairs and bench and a bedding set.
Waited for the message to say it was ready to be delivered and then paid the remainder of the cost.

I am currently in the middle of a house renovation so was pretty flexible with delivery. However when it did come to the agreed time and day for my delivery to arrive it was cancelled. This happened on 3 occasions. Pretty frustrating but I didn't make a fuss.

For me to go through the ins and outs of what happened from there would be too much to write so I'm going to brake it down.

On the day my order actually arrived, only my sofa turned up ( along with a random coffee table topper that I hadn't ordered) . Two peices damaged and two delivery men that refused to put it together- despite, me paying for it to be assembled. Called house of bling when this happened, who later called back and told me that management were calling the men to come back and assemble. I told her not to bother as I had already unpackaged the most part of the sofa and wasn't going to pay for them to do the last bit.

Two broken peices of sofas were picked up the next day and told would be returned on Tuesday, didn't actually get it back until the Friday - which is fine. The issue is the communication was not existant. The amount of time I had to take of work to wait for the delivery's - delivery's which I was given specific days for.. to either be cancelled last minuet or just not show at all. I honestly can't even remember how many times this happened.

Next my table finally arrived - after a few more unessisary days of work ( obviously this wasn't assembled, even though like my sofa I had paid for it ) it came with no chairs or no bench... had to wait again.

5 days passed,  Chairs finally arrived but no bench. I was given a random bar stool though,  I'm not the sort of person to take advantage and let house of bling know so that it could be returned.

Bench finally arrived after this, genuinely gave up on dates at this point as I was so fed up of being messed around.

Now I just needed my bedding set and refund for assembly's.

I was told that if by the following Monday my bedding hadn't arrived to let them know and it would be refunded due to 2 sets now being sent. Left it until Tuesday to allow suffice time for delivery but as to be expected it didn't arrive.

It took a while but I finally got my refund for both assembly's and the bedding set that I never recieved.
Belive it or not this is a pretty brief account of my experience with house of bling. But all in all my issue would be with the running of the company itself ( I'm happy with the items I did recieve ) but the communication is just another level. It's either non existant and an absolute struggle to just speak to some one or when you actually do there just so careless about the customers. To be told there really busy with lots of customers - I honestly feel that as soon as they have your payment the service just drops completely. The communication I recieved- when I actually did recieve it was brief, blunt and unapologetic to a paying customer, that in the grand scheme of things remained extremely patient and understanding when it really wasn't deserved.

I no how these reviews work and how I should probably recieve a response where by you try to justify your actions but I seriously wouldn't bother - genuinely not interested. It's a massive shame as I believe the items you sell are actually very reasonably priced and satisfactory quality but the customer service and communication is unbelievably poor.

Instead of giving me a response I would reccomended utilising your time by looking at how you can Improve.

Give longer delivery dates if you need to - its so much easier to  please your customers by being honest and informative - its asif your putting far to much pressure on your self's.

Change your delivery services... I was told on a good few occasions that you were not happy with them. Its like your trying to pass the book but ultimately it lies on your head..  house of bling is the company I purchased my items through...not spectra services, not dpd, not hermes.
Really disappointed with the customer service 😒

You people do not deserve even a 1 star. You are frauds and hypocrites. Look, I am giving you by the end of 7 December, if you don’t refund me back my money I will sue you people ok?? Since 5 February you people have decided not to get back to me regarding this issue. I have make a payment of £575.00 and you can’t even say something sensible to me but what? You literally ignoring me like I am stupid. It will be best for you if you refund my money else I am going to sue you frauds. HOB2578 that is my order number.

And I didn’t say “house hold bling” I know perfectly well where I bought my goods.

ORDER HOB2578

This is my order number again.
My email is stephaniensiah 5 @ gmail . com

If you don’t believe what I am saying then go to your google page and see my review including the attached photos of the cracked console mirrors you sent me.

If I could give this company a zero I would have! Pls do not order from this company, the other customers are 110% correct about the rude aggressive women on the phone! We placed an order for a bed yesterday my hubby called them to give them the measurements (and he’s a builder by trader) but the women on the phone just flipped out shouting saying the 80inch board wouldn’t go up the stairs, without him even getting a word in and saying we are cancelling your order. Honestly this women by the sounds of it is in the wrong job! Before she says I’m not a customers I honestly was but thank god I’m not no more as I bet the after care customer service would of been even worse! Go ELSEWHERE, they don’t deserve your money!
***Ohhh I love the way this women puts all the blame on the customer! Nice try! Reading all the reviews we all can’t be wrong! One thing u should take on board is your accountability for your rudeness, as your company don’t deserve my 6k + that we would of spent with your company, so pat yourself on the back with your wonderful customer service! Have a great day and pls remember to always be nice! As nice goes a long way, not your attitude!
Re:- u didn’t call him, he chased you up! And pls stop talking about what I was going to spend, as I told you on your WhatsApp’s messages that I needed to place another 4 orders for beds! So pls stop making out you know what your talking out, with your incorrect information. Thanks have a lovely evening!

Omg amazing table and chairs, delivery and communication. The owner goes to lengths to help and ensure u get what u want. Worth every penny x

My name is Gary Miller, one of the Directors of LockSub Limited.

Everything is this review I believe to be factual, honest and truthful with no exceptions.

On 13/09/2021 we ordered a new bed from House of Bling Interiors Ltd, we had previously placed purchases, we specifically requested ottoman storage to accommodate Amys shoes.

The bed arrived on 16/10/2021 without storage.

We swiftly attempted to contact Emma to request where our storage was and to ask when it would arrive, we attempted on numerous occasions without success and as many other reviews state on here that once you have placed your order there is no communication, I will suggest this has something to do with statutory rights and or a mandatory 14 day money back guarantee.

Now this is where things got interesting;

My partner sent an email stating that if Emma requesting a call, Amy quickly received a call from Emma from a mobile number which we believe to be Emma Kitchen shouting and screaming at my partner, I could see my partner was distressed so took the phone from her, Emma was hurling abuse and kept stating that she was a “traveller” other reviews seems to have the same claims over a period of time. I found her to be foul mouthed, abusive and she even threatened to “send the boys round” and kept repeating she has our address, I welcomed her to visit at any time and notified her that we have a fully secured property with 24 hour CCTV in operation.

In another business I own which is solely for the travelling community I decided to call some of my clients who may be able to shed some light on this, I can confirm that this is a common theme when Emma does not get her own way she pulls the “traveller card” and has extensively accused a silent director of LockSub and my office manager of being a racist, for avoidance of doubt LockSub limited employ nearly 200 locksmiths and ten members of office staff with over 50% of our workforce being from a Romanian descent, the claims that we are racist is simply ludicrous.

Over the weekend Emma of House of Bling Interiors Ltd has left multiple reviews on our companies Trust Pilot page and Google my business link in an attempt to get us to remove our genuine review, just to confirm LockSub limited has never carried out any work for Emma Kitchen or House of Bling Interiors Limited, there is also another review here where a lady had the same issue after making a complaint to House of Bling Interiors Ltd had her business page targeted, the lady in question along with all the other unhappy customers have been contacted via the Trust Pilot interface and now have a WhatsApp group sharing our experiences which all differ but have a similar theme;

A total of 22 reviews have been left to date including our 13 year old daughters start up business

I would like to add we are well within our rights to claim back the full amount from barclaycard as the bed delivered is not as described, however at this stage I am seeking just two things;

A full apology on headed paper and our ottoman storage.

Whilst im sure Emma will continue to target our businesses for failing to provide the correct furniture and abusing my partner this simply has no effect on a locksmith company as 100% of our work is either contract or emergency works, customers under this sector tend not to search for ratings.

I would also like to add we have no knowledge of any other review being placed apart from our genuine experiences.. I personally use a sleep device and can prove I was asleep at the times the majority of the targeted reviews were left.

I would like to make this clear: this dispute is between myself (who paid for the furniture) and House of Bling Interiors Limited, personal attacks, targeting our businesses will always be handled by our legal team. Emma has displayed false crime reference numbers so we have decided to leave all relevant details below for your perusal

Shunha Nath of Nath Solicitors Ltd - 0203 983 8278

We have recently filed a CCJ to Emma’s active company HOUSE OF BLING INTERIORS LIMITED 12749188

Please note there is also a previous company of a similar name that is in liquidation HOUSE OF BLING 10845669

We have filed a police report due to threatening behaviour, doxing and defamation of character - crime reference ROC-28821-21-4545-00/01112021

EDIT - please also see the response the business owner left to a 13 year old girl, I do plan on editing this review daily to post updates and to ensure this stays pinned at the top so people are able to read our experience first.

Any one else please feel free to email where I can share our WhatsApp group link with you.

DO NOT READ THE GOOD REVIEWS! ALSO ANYONE THAT COMPLAINS SHE SAYS HAS NO ORDER NUMBER!

If you have any problems with your bed the customer service soon changes from a very nice helpful lady to a aggressive women threatening to come to your house and take your furniture you paid for.

I was going to look past the bad reviews i wish i has listened. This lady has just threatened us with our address and thinks she has power because she has your address.

She is apparently sending someone to my house after getting my order wrong and wanting me to pay £400 to correct it.

THIS IS NO WAY TO RUN A BUSINESS.

IF MORE THEN ONE PERSON ON THESE REVIEWS IS SAYING THE SAME THING AND A BUSINESS IS TAKING ZERO RESPONSIBILITY THEN THERE IS A PROBLEM WITH THE BUSINESS AND NOT THE CUSTOMER. I AM NOT THE ONLY ONE SAYING THIS LADY IS AGGRESSIVE!!!

We bought a bed from house of bling very pleased with the item and the service. Delivered on time, communication was good will definitely purchase from them again highly recommend

The worse furniture company ever.
We ordered a bed for £760 on Mar 21st. (Order number: HOB2912) We received a totally defective one on May 19th: they sent the wrong base (different leather and color than the feet board and headboard). The rails, the holes and the clamps were not placed correctly, it was impossible to assembly. We notified House of Bling the same day of delivery and they advised that they will arrange a new base to be sent to us. The promise was given on May 20th. We sent several reminders. They were apologizing all the time about the delay and saying that it is "expected to be completed next week". We were waiting until the beginning of September when they changed their game and said now they do not recognize my order. We are not able to get in contact with them over the phone anymore. House of Bling stole our money and we never received what we paid for on Mar 21st.

Dear Emma
The reason I am writing you 1 star review is that I ordered a bed through House of Bling website. I received a faulty one, and when I wrote you a review at Google, you claimed that I am not your customer.

Now you will stop mislead consumers and people who use Trust Pilot as a compass.

There are two very similar companies HOUSE OF BLING INTERIORS LTD (12749188) incorporated on 16.07.20 (active) and HOUSE OF BLING LTD 10845669 incorporated on 03.07.17 which is in process of insolvency since 25.08.21.

According my bank statement I have paid the second one which is in insolvency (it is unclear why they don’t use the fresh one incorporated on 16.07.20).

Both companies share five things in common:
1. A person named Emma Kitchen as a director of the company in insolvency and she is been twice a director of the new company registered on 16.07.20.
2. This same person is an owner of the shares of both companies (according Companies House)
3. Both companies share the same website ‘houseofbling.furniture’ and the logo of the company in insolvency.
4. Phone number - 020 7315 4078 (which she never answers)
5. Email: emma*houseofbling.furniture

(this is not only against the rules of Trust Pilot, it is Illegal too and I am sending screenshots to the authorities)

The address given at TrustPilot, corresponds with the one of the company in insolvency. HOUSE OF BLING LTD 10845669 was registered on 142 Cromwell Road until Sep 6th 2021.

I personally know people who use this scheme to escape liabilities 3-4 times. You just need to find a person who is willing to let you use his details as a director. (74 year old man in this case)

I would like to ask TrustPilot administrators some questions about this case, because I very often check TrustPilot reviews before I decide, as I did before I bought my bed.

If this account is claimed by the company in insolvency, how this person still answers the reviews about this account and claims that they are not in administration?

If this company is in insolvency, how I can read a five star review received just 5 hours ago?

If we agree that the holder of the account is the newly registered company (16.07.20), how it comes that they have about 50+ reviews dating from February, March, April ….. 2020?

Don’t you think that such gaps damage the reputation of TrustPilot?

Could you please clear this misleading situation?

27.09.21
..... and why you erased the address (142 Cromwell Road ) and your e - mail from emma@ to info@ just one day after I dropped my review?

I have thought carefully about writing a review on this horrible Company House of Bling (HOB), mainly because of other reviews and the threatening behaviour other reviewers suffered from the MD/Head Rottweiler of the Company.
I purchased a console table and two mirrors in June this year asking for them to be delivered after a certain date. They replied ok. When the time came I contacted them to find out a delivery time. I thought it odd that they had not been in touch, but as it turned out it is the norm. HOB never contacts - but instead waits for the customer to do the work. When the delivery arrived one of the mirrors was missing. I phoned and was informed that HOB had forgotten to add the mirror to the order. Very sorry etc. They would arrange for a second delivery. Naturally they did not do so and instead waited for me. When I called it became clear that they had lied when saying they had simply forgotten to add the mirror to the order. It was now somewhere with the courier. A few days passed, waiting for the call which would never come. I called again. You got it, the assertion that the item was with the courier was another lie. The fact was that it was no longer in stock (still being advertised on their website as in stock, despite their protests to the contrary). Worse, they had no idea when I could expect to receive it. I was so disgusted that I asked them to collect the goods and refund. Astonishingly despite their worse than poor service and all their lies they agreed only to pick up one mirror free of charge. I would have to pay to return the console table. Ridiculous. Clearly they had to send a vehicle to collect the mirror. It would have been a simple task, not to mention going someway to restoring my lost faith, had they collected all the goods for free. There was no moving them. I called and called and finally got the Rottweiler who started the conversation with 'what exactly is your problem'
Unbelievable really but unsurprisingly she refused to budge. Being an old fadhioned sort of guy I wrote to her at the London address on her website. Heard nothing back until four or five days ago my letter came back as a return to sender. Charming.
This Company may have some (not many judging by the reviews) good products but their 'customer is always wrong' ignorant and downright rude attitude is frankly disgusting. Just hoping the dog, sorry Rottweiler doesn't send the boys round. Think I may have to go into witness protection.
Shame it is not possible to give 0 stars.
Disgusting, unprofessional, rude, take it or leave organisation.