House of blin com 

I ordered a bed from this company. I later found out the photos on their website are not their own & are from various other luxury bespoke furniture companies & home bloggers whom I contacted & they did not buy the bed from HoB.
I recieved the bed, I ordered off white. It arrived & had cream written all over the packaging. We opened the packaging & the bed was clearly cream. Also the footboard for the bed was covered in visible staples that were all sticking out.
I contacted them by email straight away & was advised that they would look into the colour with the factory & get another foot board out to me straight away. I chased this up several times & was told the bed was definitely off white & that they didn’t write cream on the packaging & There was nothing they could do about the colour. They did not even consider for one minute that the bed might actually be cream. They also refused me a refund & said I couldn’t return it.
I asked Them to send me fabric samples so I could confirm the colour. I never received these. They said they were sent & they would not be sending any more to me. I also got other people to order samples of this colour & their fabric samples orders were cancelled & refunded without the samples being sent.

I contacted trading standards who agreed I should have the bed replaced as it’s not what I ordered & is unsafe for purpose with the staples. I am now in the process of going taking further action however I’ve had no reply from the company to help with this.
I still have not received the footboard & the company are ignoring my emails. I was told on 29th April it was out for delivery to me & been in touch numerous times to ask where it is after & have had no reply. I do not believe I am ever going to receive this.
Please do not order from this company. Also, they have 2 profiles on here so be sure to check out the other one as there are so many negative reviews from people in the same position. House of Bling Furniture & House of bling.
I am now £800+ out of pocket for a bed that does not go with my room & looks so cheap with staples all over it & the company couldn’t care less that I am unhappy with my order & received the wrong thing
Avoid, avoid, avoid

Very happy with my bed and bedroom furniture from house of bling communication very good I would recommend this company

**UPDATE** Shocking customer service, well its been over another 3 months since i left my review and they still have not bothered to contact me......will not answer phone calls, emails, totally drawn a blank. I dont know how they get away with it, but looks like they have. Shocking customer service, do not buy from this site. bed was faulty and damaged, wrong footboard sent for bed, paid extra for 2 man delivery and assembly and only 1 man arrived, when carrying up the oak stairs he damaged our brand new stair case. reported to emma at house of bling who was going to sort it all out, 2 months on and she has now stopped responding to emails and calls. stay well away

My bed is beautiful 🤩 😍 I’m totally in love with how beautiful my mirrored bed is absolutely stunning love love love 💕💕💕thank you for such a great service and my beautifully made bed

This company are appalling, I never leave reviews but the service they have provided is terrible!
I ordered a sofa in a specific way, this was made wrong, when it arrived, I stated this to them straight away. They refused to take this back and fix it, and tried to state that they would send out the extra cushions that I paid £300 extra for to be built into the sofa, just to be added on top of the incorrect sofa I already had received! Which would have looked ridiculous!
I stated to them that I wasn’t falling for this, and I wanted a refund for the extra cushions I paid for to be built into the sofa, they ignored me weeks on end. I commented on their photos and they kept deleting the comments. I then called my bank to open a case.
House of bling finally got back to me after this, and stated that my refund had been processed and that I would need to wait 14 working days, still nothing. Then I contacted them for weeks stating I still hadn’t received, and they finally screenshot me a photo of a refund that has just been processed for £230!!! Not the £300 that they owed me. So I now have to wait another 14 working days for that to clear and it’s not even the amount they owe me!

Please note on your reply,,, you did not state that this would take 10 working days, you stated 14, I waited much longer than 14 working days, and continued to contact you daily with no reply. I then took to commenting on all of your posts to finally get a reply which was so unprofessional, laughing because you would not state when the refund had actually been processed. And stating I was lying that I had called you several times with no answer. Your company is appalling, your aftercare is appalling, the sofa is the most uncomfortable sofa, it is like sitting on a park bench, which this wouldn’t have, if this was made correctly. You continued to lie to tell me that this had been made correctly, yet it’s very clear that you cannot add the extra cushions over cushions that are already on the sofa, and once they would have been added their would have been no back to the sofa as it would have been taken up by the cushions, which in turn would have left the sofa nothing like the sofa which I paid for. Your other reviews speak volumes, and have all suffered similar experiences like myself. You need to be much more professional in future.

Ordered our cinema sofa here and fireplace very happy customers will be ordering again soon

Great service we are over the moon with our new Zara u shape sofa and our two beds

Got my Zara U shape sofa and footstool and Valencia bed better than I expected I’m really satisfied with the service and my furniture

❌❗️❌AVOID❌❗️❌DO NOT BUY AND WASTE YOUR MONEY WITH THIS COMPANY!!!! Ordered a bed over the phone with the owner EMMA she couldn’t do enough for me when ordering and told me my bed would take 3-4 weeks. Didn’t hear anything or even so much as receive a email about my bed so on week 3 I phoned to asked if there was any update to which Emma told me ‘you was told 3-4 weeks’ that’s all fine then week 4 I get a message saying my bed will be delivered he following week so that’s now 5 weeks after purchasing the bed! All is fine and I just couldnt wait to receive my bed as been sleeping on the floor for 14 weeks due to moving and having no bed and I’m now 7 months pregnant. The bed turns up and the 2 men put it together for me (couriers) I absolutely love it! BUT there is 3 stains on the brand new mattress I’ve just paid a lot of money for😡 so I call ‘house of bling’ EMMA (the owner) answers the phone and is very abrupt and tells me to send photos and ‘she’s sure it’s just dust stains’ I’m sorry dust stains or not I don’t expect to have any stains on a brand new mattress! So I send the pics in the same day and don’t hear anything from them so call them back the next day to be told ‘ we need to speak to the couriers first before we send you a new one... moving forward 4 days later I call to ask what’s going on and I’m told it’s just dust stains but they will send me a new one and I’ll hear from the couriers who will be delivering my mew mattress. Thursday night I get a phone call to say my mattress will be delivered the next day (friday) between 7am and 12pm baring in mind I have the school run to do and had appointments to attend but I wanted my new mattress so my dad come to my house in the morning to wait for it to be delivered for me. The Mattress turns up and it’s a complete different mattress the couriers tell my dad it’s a better one to the one I originally had with stains on. When I get home the mattress is not in the slightest bit better because it doesn’t actually fit the bed properly and when you sit on it it sinks so far down it’s like climbing out of a bowl and being 7 months pregnant this is very hard so I ring house of bling to ask why they have given me the wrong mattress and I want a new one sent to be told by EMMA ‘your not getting a new mattress’ and that the mattress that was delivered the first time was the wrong one (one with the stains on) baring in mind this is the first time she has mentioned this to me! She talking/shouting over me when I’m trying to explain to her the mattress isn’t the correct one and to be told ‘I tell you what we will come and collect the whole bed tomorrow’ and the phone put down on me. By this point I’m raging and so upset because now I’m going to have no bed and going to be sleeping on the floor again. I try to ring and talk like adults and she constantly rejecting my calls so my dad try’s to which she answers he try’s to talk to her like adults and she starts screaming down the phone threatening saying she and her family are travellers 😂😂😂 (don’t see why this makes a difference) I have family that are travellers and they would never treat anyone the way she has treated people and the situation and that she also said she willl be getting her husband to ‘deal with us’ and puts the phone down... 10 mins go by my dad gets a text saying ‘this is his number’ with her ‘husbands’ number and then my address underneath saying ‘maybe you could go round her house and show her she has the right mattress and SEE YOU AT THE TRAILER AT 8.30’ pmsl 🤣 so I ring her and ask what the message is about for her to say it was ment for her husband not my dad! So she tried scaring us buy saying ‘meet you at the trailer’ PLEASE! 🙈😂 waited in for Jimmy to turn up for a no show all weekend 😂🤣 Monday comes and I ring to see if she’s going to change the mattress or if she wants me to go through the credit card company to which she tells me ‘ your not getting a new mattress and to go through the card company’ then goes on to send emails trying to scare me saying I will get done for fraud. I should have done this before I brought anything off this company but I looked at reviews and I’m not actually the only one who has had problems with this dinlo EMMA! She clearly don’t know how to run a business as when she messes up she tries to scare people saying she’s a traveller 😂 also found out that since 2016 she has changed her company name 3 times so has she done this to so many people she has to keep changing her name? Going by the reviews she’s due to have another name change real soon😂 she clearly thinks she can get away with taking peoples money and doing them over so I’m going to do everything I can to make sure she looses customers! I don’t want anyone to go through what I am and loose so much money.

5⭐️ For this company my bed is beautiful and well made

Very happy with my cinema sofa and my beautiful fireplace fully buttoned in Porto fabric looks beautiful
Can’t thank delivery guys enough was very awkward for them to get it in but they were very helpful so was Customet care team very helpful and always happy to answer my many questions thank you for your patience

We ordered grand Monaco bed and Washington bed and Charles cinema sofa delivered within 5 weeks assembly was done following day very happy customer great service great quality I’m very happy and I would without a doubt recommend these guys to my friends and family they were nothing but professional the whole way through from sending us samples to updating us on delivery and assembly

I recently received delivery of my custom made cinema sofa. It was awful, the faux leather was damaged, the cup holders were loose, there was glue all over the cup holders, the sofa arrived in 4 pieces and they didn’t align. The stitching was atrocious! By law “consumer act 2015” if item is not as described customer has the right to a full refund. Guess what house of bling refuse to give me a refund. They said they will reupholster and amend the issues. I don’t want a repaired sofa. Their customer service is even worse, they not returning my calls or answering my emails. I have had to get my solicitors involved. Stay away!!!

Bought a bed set from this company for £855 .Contacted the company to explain the mattress is not fit for purpose. Encountered Louise who says she is the company owner. That was extremely defensive and one of the rudest person I have come across. Will be contacting trading standards

Further to our conversation earlier today I have since contacted Trading standards and we have been informed of our consumer rights regarding the purchase of the bed set. You will be hearing from me in due course. Please note I would also suggest you attend a customer service course as you shouldn’t be abusive to your Customers.

18.07.2021

You keep emphasising my son brought your cheapest mattress. However, it should still be fit for purpose.
I very much hope you record your customers

DO NOT USE THIS COMPANY!
I paid over £1000 for a bed from them it then broke as the ottoman lift they gave was not strong enough for the mattress they also provided. they said they would send out new hydraulic lifts, they then send 2 new bed sides.....WHICH ARE THE WRONG SIZE,
ONCE I CALLED THE LADY SHE SHOUTED DOWN THE PHONE TO ME TOLD ME TO BE SCARED OF HER

SHE HAS GONE ON MY BUISNESS PAGES AND SLANDERED MY COMPANY FOR NO REASON

THE BED DOES NOT PHYSICALLY FOR TOGETHER AS THE SIDES ARE TOO BIG

HUGE WASTE OF MONEY AND TIME

WISH I READ THESE REVEIWS FIRST

TERRIBLE!!! Wrong bed sent. After I tried to call & speak to someone about the problem, I had lots of emails back & forth. The manager eventually called me & basically blamed me. They didn’t apologise for their mistake until I asked for apology. Disgraceful & professional rude! I understand mistakes are made but Totally wrong attitude.

THE REPLY FROM HOB IS INCORRECT!!!!!
No email was sent to me with pictures from delivery driver???
No email was EVER sent to me advising I could request replacement pane of mirrored glass-this is a complete fabrication
Again If this damage was caused by me I would accept responsibility and try to rectify but as I said this unit was transferred on to its side by delivery company and lifted this way but without photos to prove this of course you are going to deny any responsibility...and again yes I did not adhere to your policy of checking within 48 hrs of delivery-my mistake but you have NOT RESPONDED TO MY LAST TWO EMAIL MESSAGES-FACT and this damage was not caused by myself as this unit was not touched or moved since it had been placed by your delivery driver -again have no way to prove this unfortunately..please make sure you reply accurately..you have not offered me any delivery pictures or replacement glass..

NO FOLLOW UP CUSTOMER SERVICE!!!!!
I received a crushed diamond mirrored TV unit which was smashed at side of unit..because I didn’t report in 48hrs they said they would speak to delivery driver but all deliveries were two man etc..no they aren’t..our delivery driver turned up on his own and asked if someone in house could help him as he didn’t want to lift it up on its SIDE !!! Exactly where it was smashed!!! How did he get it on the van on his own???? If only HOB replied to my emails and contacted delivery company but guess what??? They have ignored me...£50 delivery fee to have a broken unit which cost £450 and is ruined ..thank you and please avoid *****

Very happy with my lulu sofa crushed diamond cabinet and Valentino king size bed upholstery and piping is beautiful would recommend House of bling anyone concerned about ordering give their customer service line a call they are very helpful and helped me with all my questions

Had a wonderful experience with this company ordered Valencia bed and oxford sofa quality is amazing very happy with both purchases

Brilliant quality brilliant service highly recommend house of bling beds I have had 3 of them over the past year and received my cinema sofa today very happy