I brought 6 chairs for £900 just under a year ago and 2 of the chairs are already broken. The first one broke in mid January and they promised to send out new legs but I’m still waiting. The second on... See more
House of blin com
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See what reviewers are saying
Do not order!!! Court action pending... The sofa I ordered was completely different to what was received, the stool was a joke, horrendous customer service, rude, unprofessional. I have taken them... See more
I can’t recommend house of bling enough, we chose them after many months of consideration to design our beds rooms and our cinema wall panelling and cinema sofa beds. They sent out one of thei... See more
Completely impressed with our new sofas, beds and bedroom furniture, sofas are comfortable completely how we requested them and look the part too. Beds are outstanding my tv bed is perfect for... See more
Company details
Written by the company
furniture done to your requirements Specialising in bespoke designs and made to measure beds and sofas
Contact info
London , United Kingdom
- customerservice@houseofbling.furn
- www.houseofbling.furniture
Excellent service very happy with my…
Excellent service very happy with my bespoke mirrored bed and my beautiful fireplace
Quality is very good I would recommend this company
January 29, 2021
Unprompted review
Thank you house of bling for excellent…
Thank you house of bling for excellent service my bed arrived and it was slightly incorrect with slight damage I thought it was going to be hard work trying to get it exchanged but it wasn’t at all, Emma and her team had the base exchanged for me within 14 days and delivery guys came back out and reassembled my bed for me during the time of waiting for the replacement I was told to use what I had so I wasn’t left without anything
I also ordered crushed diamond dressing table which is absolutely beautiful and good quality
Thank you again for being very efficient
January 26, 2021
Unprompted review
Thank you very very much for my…
Thank you very very much for my beautiful bespoke bed and settee. service exceeded my expectations and I’m over the moon with both of them Emma and Lauren were very good with me and I have recommended your wonderful girls to my friends I will be back for my bedroom furniture soon
January 24, 2021
Unprompted review
Wow where do I start 🙁 just read the other reviews. Known for not taking responsibility for there actions and No manners or respect for customers I am not the first and am sure I won’t be the last
Wow where do I start 🙁. When placing the order I thought I would have an open mind and ignore the bad reviews, I wish I had used my initiative and listened to the reviews and never placed the order. If you are reading the bad reviews they are true and probably even worser from my experience.
I placed the order in December expecting to receive at the end of the month as promised but I had to wait an extra 3 weeks. When the delivery date was set for the 21st the driver did not turn up, when I called the company I spoke to the owner directly (EMMA).
When I called she was very abrupt and extremely rude, I kindly asked what time the delivery would be and she replied it will come when it comes. At first I didn’t think anything of it and patiently waited between 10am - 2pm, 2pm comes along as guess what still no bed delivered. I decided to call back as any customer would. When I asked where my order was she said it would be delivered the following day, I kindly asked why I was not notified she replied do you want me to cancel your order. I explained that have just disposed of my old bed and I have been waiting for this order over almost 6 weeks and I have taken time of work so I could attend to the delivery. In my life I have never experienced such atrocious customer service especially for a business owner who does not know how to communicate with customers.
Following day am really excited to receive my order, giving the benefit of doubt that yesterday just a one off. But guess what? I was wrong again.
When paying for the bed I chose for the option to have the bed assembled, as I am not handy man and recovering from a car accident. The following day two cowboy delivery drivers arrived, when I answered my door the two fitters explained they would get the goods from the car and get there tool box to fit the bed. So as I am making my morning cuppa and as I go out to ask the two gentleman how many sugars, not only has my ordered been dumped at the front of my property but the delivery drivers drove off. At this point I have had it up to here with them. I called the delivery drivers but as expected no answer, I decided to call the company directly. Emma the owner picked up and she wasn’t about to be any friendlier. When explaining the situation to her and that my wife is heavily pregnant and it’s no possible for us to bring the goods inside due to the heavy load, she replied this nothing do with but the delivery drivers. I notified her that there is poor weather conditions and that goods would get damaged and I not liable as I have not received the service I paid for ( 2 man delivery and assembly. I couldn’t believe that she was expecting myself who is recovering from an accident and my wife to pickup the heavy goods.
I decided to try take two negatives and turn to a positive. My neighbour (handy man Steve) could see that I was distressed, he offered to help. Before taking the order in Steve decided to check all the items where there from outside but guess what no bed slats or front bed. At this point am fuming and I do not want anything to do with this company. When I called back Emma I kindly requested for the delivery drivers to come collect the goods as I was not willing to receive only 3/4 of the bed. Here I am one day later with half a bed outside my property
Please anyone thinking of ordering from here think again. The company do not have the slightest clue about customer service, do not use ur hard earned money on a company who has no values for their customers. I am truly astonished on how a company like this is allowed to be opened to the general public. The company can be very deceiving by having 2 separate profiles for trust pilot(look out). Best believe what you hear is what you get.
I do not want anyone having such an awful experience like myself and I will be raising the the matter to the finical ombudsman service. Save urself the hassle and order from an reputable who will provide a good customer service as well good value for money
Update and reply to business owner EMMA 24th January
As I expected I knew you would deny responsibility and try make excuses. First of all I live in a 3 bed room house and my property does not have a balcony, I have worked in a healthy and safety environment so asking someone to bring anything through a balcony is absolutely absurd.
Simple ?, did the delivery drivers even attempt to bring the goods in the property? The answer is NO there was no effort made as the delivery driver was outside my for literally 3 min. When I called the driver questioning why my order has not been delivered to the standard I paid for, he explained Emma told me to dump it outside and hung up.
3rdly I have not paid through credit card but finance klarna so saying that I am going to call my for a charge back is nothing but none sense
U have a track record of not taking responsibility, just look at the review
Max character reached not the 1/2 of it
January 23, 2021
Unprompted review
Reply from House of blin com
Hello and thank you for your time writing this review for us, firstly we do apologise if you feel you have had a bad experience , the extra time in which you waited for your bed was because you ordered your bed frame when our offices and factory were closed during the Christmas period in which a huge banner was at the top of our website confirming production would not occur until the 5th of January, you ordered the day we closed, so your bed actually came quicker than the advertised production times. And when you did initially order your bed we did make your wife aware of this. Secondly we do apologise for the 1 day delay you had in delivery coming out to you, we did make you aware at 10.23am that there had been a delay with our couriers teams and the bed would be out the following day, at this stage you said you was not happy and wanted us to compensate you but we said we wouldn’t be able to compensate you at this time your wife then contacted us around 3pm saying she had waited in all day but we told her we had spoken with your partner about 4 hours earlier!
Yesterday’s delivery arrived and the 2 delivery guys unloaded the bed may I add every item of the bed as like you are fully aware full pictures and videos were taken. as the headboard was due to come in to the property you Told our drivers they would not get the bed up the stairs ( you ordered a 60 inch headboard ) in which it is very clear on our website that you must ensure this will go up your stairs easily and the access to the room is accessible!
You told the drivers they will need to put the bed through a first floor balcony, in which can be accessed via a ladder unfortunately mr Yahya this is not an option for our delivery team and We are pretty certain no other delivery team would be happy to risk their safety of attempting to put a huge headboard through a first floor balcony!
At this point the delivery team made contact with us as you were now refusing to take the delivery in as you wouldn’t be able to get the headboard up the stairs!
Our delivery team made it very clear to you the full bed had to be dropped including the headboard in which they left at your door to avoid any claims of you saying an item was missing from your order!
We made contact with yourself at this point as you also told the drivers you would contaxt your credit card company and make them aware we did not deliver all the goods and raise a chargeback!
For this reason the drivers took pictures of every item to be sure we could ensure you had everything. On the phone call we made to you which was recorded you confirmed the bed would not go up the stairs and all big items of furniture has to go through the first floor balcony so we also advised you this is not an option and not safe for our delivery team we also advised you that once you had the bed in the room of choice we would send a fitter back out to assemble the bed or provide you a refund on assembly, we further advised you for any reason your headboard was unable to get in to the room of choice then contact us back with the new headboard requirements and we will be able to make amendments to the headboard but there would be a fee, during the call no one was rude to you as we appreciate it is stressful when an item of furniture does not go up the stairs however it is not our responsibility to ensure stairways and access areas are measured that is down to yourself, you also made the threat to Louise during the call not Emma as you did not speak to her, in which you said you would be contacting KLARNA to say you didn’t not receive the goods, so we made you aware both in writing and over the phone we too would be contacting them to make them aware of the situation!
We did contact Klarna who advised you had already been on the phone, as you know we provided them with all the evidence, which would contradict what you had advised during a second phone call you had with us you said that someone had taken items of the bed from outside the home as it was left by our delivery drivers, again in writing and over the phone we asked you to confirm which item you believed were missing however you were unable to provide us an answer we then advised we would send somebody back out to have a look at everything as obviously the pictures taken from our delivery company confirm every piece to your bed was delivered! You refused this option and said that if we wanted any further information to contact Klarna!
About 3 hours later you then sent a text message to our delivery company saying collect the bed as the delivery was not completed, they forwarded the message on to us and replied to you advising you would need to make communication with house of bling as every item was delivered and full pictures were taken at this point we again made communication with yourself advising if you needed any further assistance to please make contact with us and again advised you if you required a fitter back out or you believed an item was missing we would send someone out to check in which again you did not respond too!
We can only assume you didn’t not respond as every item was there as the pictures taken would confirm!
Now your review said you are missing slats from this bed, however you ordered an OTTOMAN GAS lift frame so you would not have slats you would have a gas frame in which checking the pictures was delivered so I’m unsure why you are saying you are missing slats, you also refer to the front of the bed in which we can only Assume this is the HEADBOARD in which we all know was delivered as this is why the situation occurred, however thank you for the review as we will also provide this to KLARNA as evidence as it is completely different account to what has been told to all parties involved and is not what happened at all.
If your bed had of been able to get in to the room of choice then your bed would have been assembled however it wasn’t and we have refunded you back on assembly in which we didn’t have to do as it also states on our website for any reason a bed is unable to get to the room of choice then the assembly fee is still applicable as the fitting team have visited the property and been booked out for that time.
Also to your comment we have 2 profiles no we don’t we have 1 our website is only www.Houseofbling.furniture
Regardless of your inaccurate review and all the aggressive phone calls made to us yesterday if you still do require assistance then please feel free to contact us via email and we will do what we can to assist you and are happy to send some out to check you still have all the items that were delivered
Hello thank you for your updated review please note the initial review is still stored and we have a copy of it in response to your last update yes our drivers did make attempt to bring the headboard in to the property and furthermore it was yourself who said that will not go up the stairs if we could attach pictures to this review we would, you asked the drivers to put the bed through a BALCONY in which you also confirmed over the phone to us and That call was recorded our delivery guys were still at your property and please note they are fully tracked they did not leave your property until we had spoken to you and advised you the bed would need to be fully dropped, that’s when the drivers made the delivery drop they did not just drive off without you knowing, they took full pictures of the delivery drop with extra caution due to what you said to them that you would raise a dispute and chargeback, yes you you did say this you also said it on the phone to house of bling directly you also contacted Klarna around 4 minutes after the drivers had left and mentioned the bed was incomplete!! This is exactly the reason we too contacted Klarna to update them on the situation!
From time to time disputes occur and mistakes happen in this case we made no mistakes it is not a reasonable request to ask our delivery team to put a bed through a first floor balcony the reason they went to such lengths of taking full pictures of every item at your property was due to the information you gave them!
Our delivery team assembled 11 beds that day and 7 the day before they have no reason to not assemble a bed if the bed will fit in to the property without being damaged, we advised you a fitter could come back out if you managed to get the bed in to your room of choice and also advised you if you needed any further assistance then feel free to contact us, to date you have not done that only updated your review.
Very happy with my dressing table set…
Very happy with my dressing table set and my Brompton Bed
Delivered within 3 weeks was able to track my item on day of delivery I wasn’t able to have the bed assembled however I was refunded for this and given notice that unfortunately the delivery team were unable to assemble until a later date due to staff shortages and it is understandable considering the government guidelines at the moment
January 20, 2021
Unprompted review
Purchased lulu sofa and Darcy bed with…
Purchased lulu sofa and Darcy bed with Valencia bedroom furniture
Very happy with all of the items quality is great and delivery was given within time frame and I could track it all way through
January 14, 2021
Unprompted review
I ordered a bed in July (mirrored one)
I ordered a bed in July (mirrored one), there was a long delay due to problems at the U.K. ports which were well documented in the news so it wasn’t HOB’s fault. I was offered a refund initially but decided to wait. In December there were still problems at the ports so I took the refund offered. I must admit I’m quite surprised at some of the negative reviews that say ‘Emma’ was rude and threatening. I spoke to her on the phone a few times and via whats app and she was professional and polite every time. The refund came through no problem - only disappointment was that I didn’t get the bed I wanted. During these strange times we have to understand some things are out of their control.
January 7, 2021
Unprompted review
Received my roseanna made to measure…
Received my roseanna made to measure sofa on the 16th of December waited 4 weeks and my Dylan mirrored bed on the 18th December very happy with both of them was promised Christmas delivery which happened earlier than expected lady over the phone was very helpful I will order my bunk beds in the next few weeks
January 1, 2021
Unprompted review
Was slightly nervous ordering online…
Was slightly nervous ordering online and reading some reviews but after speaking with house of bling I was more than happy to place my order which I’m very pleased I did ordered crushed diamond tv unit a marble dining table and chairs and my Brompton superking bed
Everything went smoothly my furniture is great quality and service received was excellent and very different to what others have written
The girls could not done anymore for me I had one chair arrive without bolts house of bling had them sent out special delivery the following day were not rude to me in anyway were very apologetic and ensured they got it sorted for me
Have now placed order for my sofa which should be here in next 4 weeks which i can’t wait for it to arrive
December 31, 2020
Unprompted review
Bed came in 5 weeks and was so easy to…
Bed came in 5 weeks and was so easy to put together! Very happy.
December 27, 2020
Unprompted review
Love love love my Aston corner sofa …
Love love love my Aston corner sofa and Buxford coffee table side tables and my Rio round bed simply beautiful and great quality
Ordered previously from my beds snd sofas from tides in Brentwood service was crap house of bling offer same products half the price quality is exactly the same and service great I dealt with emma and Louise both girls were very helpful and a delight to deal with
December 23, 2020
Unprompted review
Worth the wait
I ordered a white glass crushed diamond coffee table from HOB through there website which was very easy and user friendly. It’s the only company that I have found that stock this product and I felt that the price was very reasonable. All communications with HOB and Emma were very polite and positive. I was kept informed every step of the way. Yes there was a little bit of a wait for the product but due to COVID this was completely understandable and was offered a refund if I didn’t want to wait. I was very grateful to them for offering this but I chose to wait. Yesterday I received my order and omg amazing. The delivery guys were brilliant very polite and friendly. I am extremely happy with my coffee table completely over the moon with it. It’s absolutely stunning. Definitely worth the wait. I do think other customers need to have a little patience and respect especially with the whole Covid situation it can’t be easy for HOB with everything that’s going on.I highly recommend them and will be using them again in the future. Thank you so much HOB from one very happy customer 🥰
December 22, 2020
Unprompted review
My items arrived yesterday 3 week wait…
My items arrived yesterday 3 week wait for Lewis wing bed and 7 drawer dressing table
Great experience both my items are really nice would recommend
December 21, 2020
Unprompted review
Took delivery of my Thomas wing bed and…
Took delivery of my Thomas wing bed and Westminster curved sofa over 5 weeks ago just unwrapped great service thank you
December 18, 2020
Unprompted review
Thank you for my Atlanta bedroom…
Thank you for my Atlanta bedroom furniture and royal bed
Fast delivery great product great service
Very happy Cusyomer
December 17, 2020
Unprompted review
Received my Washington bed and Buxford …
Received my Washington bed and Buxford dinning table last Friday over the moon with them both
Excellent service
December 16, 2020
Unprompted review
DO NOT BUY FROM THESE PEOPLE Worst…
DO NOT BUY FROM THESE PEOPLE Worst company ever !!! Ordered a bed and payed for it to be assembled. Within a month the bed frame was collapsing because it had not been put up properly the diamanté’s were falling out from the start. And when I spoke with EMMA She was soooo rude and disrespectful. NO CUSTOMER SERVICE and basically told me it’s my fault and I was a liar. !!!! Wouldn’t let me speak when I was trying to explain my issues and was incredibly dismissive. Please don’t waste your money. This company is a SCAM. !!!! Emma is verbally abusive and absolutely terrifying. Literally told me to come down to the shop if I dare. And then wrote in a text message that I was the abusive one. She is crazy and honestly all her replies to bad reviews are definitely lies and wouldn't believe one word that comes out of her theiving mouth.
*****Update since I uploaded my review yesterday Emma has now called and threatened my family stating she is coming to my house today as her and her family are travellers. Please watch this video. type in house of bling on YouTube. So you can hear for yourself. The police have been informed.
December 16, 2020
Had delivery of my Aston sofa very…
Had delivery of my Aston sofa very happy with the sofa and the service received very good with communication and delivery service was great
December 15, 2020
Unprompted review
More than happy with my grand Ariana…
More than happy with my grand Ariana bed
And mattress very comfortable and great quality
December 14, 2020
Unprompted review
Purchased 3 beds from here mirrored…
Purchased 3 beds from here mirrored Ashley bed Jarvis bed and royal Lincoln all arrived within 3 weeks all excellent quality very very happy
Products great customer service team were great with recommend to anyone
December 12, 2020
Unprompted review
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