I bought the Hovalpha about 2 years ago and only started riding it app a year now. Just recently I have been experiencing a problem with it wanting to surge power while peddling and the power remains... See more
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See what reviewers are saying
(Tst R002) about 800 miles so far, best purchase of a vehicle I have made. Company is awesome and responsive. Had an issue with a tire and they responded immediately. Wife is purchasing a r7 next.
I purchased an E-Cart around 3 months back. The bike was riding great but recently had a malfunction with the front brake . HOVSCO promptly sent me a replacement part within days and a video for insta... See more
When I bought my TST R002 I received great customer service from everybody in the staff department. I lost my keys and they hooked me up with a free PAIR. 5/5 wonderful company.
Contact info
1081 Grand Ave, 91765, Diamond Bar, United States
- +1（626) 998 9009
- support-us@hovsco.com
- www.hovsco.com
Breach of guidelines
we did not recieve back seat parts ???
March 14, 2025
Reply from Hovsco
Hi there,
We have already arranged for the back seat parts to be shipped. Our customer support team has sent the tracking number to your email. Please check your inbox for further details.
Thank you for your patience!
Was delivered with a flat tire put air…
Was delivered with a flat tire put air in went flat right away. They want a video on a bunch other crap to get it fixed. I don’t have time for this.
April 24, 2025
Reply from Hovsco
Totally understand your frustration, and we're really sorry for the inconvenience. To make sure we handle your issue properly and get you the right support, we do need to follow our standard process — including the video and a few other details. It helps us confirm the issue and speed up the resolution on our end. We appreciate your patience and understanding, and we're here to help every step of the way!
Beautiful imposing bike!
Love the bike, it is solid, big and beautiful. It seems well built but the Hovsco app needs to be easier to use (more user friendly). Also the rear brakes needed adjustment/
April 28, 2025
Reply from Hovsco
Thanks for the kind words — we're thrilled you love the look and feel of the bike! It definitely has a strong presence. Appreciate the honest feedback about the app and brakes — we're always working to improve the user experience. If you haven’t already, feel free to reach out to our support team about the brake adjustment — we’ll be happy to guide you through it!
Received the Hovcart without the child…
Received the Hovcart without the child seat and other accessories. Company did not notify me that the child seat was on back order. I thought both items would arrive at the same time but they didn’t. Hovsco should’ve provided notice of this since the representation at time of purchase was that all items would be shipped at the same time.
April 1, 2025
Reply from Hovsco
We're very sorry for the inconvenience. The child seat is currently out of stock, which is why its shipment has been delayed.
We understand your frustration and truly apologize for not notifying you sooner. As soon as the item is back in stock, we’ll make sure it gets shipped to you promptly.
Thank you for your patience and understanding.
Delivery of bike quick missing free parts
The bike came in quickly after i ordered it , but i was supposed to received a child seat and running boards for free and haven’t seen them yet . i reached out to customer service and didn’t get a response . i hope to get them soon
April 1, 2025
Reply from Hovsco
Thank you for your message, and we’re really sorry for the delay and the lack of response from customer service.
The child seat and running boards are currently out of stock, which is why they haven’t shipped yet. We completely understand how frustrating this is and sincerely apologize for the inconvenience.
As soon as the items are back in stock, we’ll make sure they’re shipped out to you right away. We truly appreciate your patience and understanding.
If you have any other questions or need further assistance, feel free to reach out!
Looks like a well made product
Looks like a well made product. It showed up in a reasonable amount of time.
April 1, 2025
Reply from Hovsco
Thank you so much for your feedback! We're glad to hear the product arrived on time and met your expectations in quality. 🙌🚲
Terrible x10
Terrible. They sent me a damaged bike. Paint was scraped off the frame. No damage to the shipping box. Happened before it was packaged. No inspection? Quality control? All they agreed to do is send me a paint pen. I don’t want a paint pen! I want a bike that’s not damaged but I agreed to let them send me a front metal rack but they said my situation is not priority! “We apologize for any inconvenience this may have caused you. Regarding the metal front basket, we only have 4 pieces left in stock and need to use them for normal sales, so we are unable to offer them to you as compensation, hope you understand.” I tried to give them an opportunity to make it right but now I’d just like to return the bike since they aren’t willing to negotiate. And like one of the other reviewers mentioned the kids seat being out of stock, yeah I’m in the same situation. I have a $1500 bike that isn’t complete. I ordered the set and they sent only part of my order! WHAT A JOKE!!!! Don’t waste your time.
March 9, 2025
Reply from Hovsco
I’m truly sorry for the frustration this has caused you. I completely understand how disappointing it is to receive a damaged bike and not get the resolution you were hoping for. This is not the experience we want for our customers, and we truly appreciate you giving us the opportunity to make things right.
Regarding the missing parts, due to unforeseen circumstances, some accessories are currently out of stock. However, we will ship them to you as soon as they arrive. I sincerely apologize for the delay and any inconvenience this may have caused.
Your feedback is important to us, and I want to assure you that we take these issues seriously. If there’s anything else I can do to assist, please feel free to reach out.
Hovscout 26” full suspension …
I got the Hovscout full suspension bike for my 60th birthday. I am a life long dirt bike rider and wanted an E bike for exercise and to ride the local trails around the Los Angeles mountains.
The bike is really robust and looks great. The 4” fat tires are so cool and when riding, they really absorb a ton of vibration making the ride very smooth. I unlocked the bike to get the maximum speed out of it and it cruises at a fast pace of 25mph. I’m 220 lbs by the way and 6’ tall.
The suspension is adequate for intermediate trails but maybe not for super aggressive downhill stuff. I’m on the lookout to upgrade the shocks and forks but I’m not in a hurry.
I went for a ride with a couple buddies who had high end mountain bikes and I could easily out climb them going uphill. That was impressive.
I also like to ride at night and the headlight the bike comes with is super bright. I compare it to my $199 battery powered headlight I had on my other road bike and it’s about the same power.
I did change the seat for more comfort. I also strapped a water bottle holder to the frame. Added a phone mount to the bars and I’m all set. The bike comes with a 14-28 7 speed gears which I easily changed to 11-32 for $20 and I can now cruise at 28mph. No adjustments to the derailer or chain.
All in all I’m happy with the bike. Not sure of the total miles I can get on a full charge but I’ll test that soon on longer rides. So far I’ve been doing 20 miles or less each ride.
Customer service has been helpful and has answered all my questions.
Ride on!
February 28, 2025
Unprompted review
Reply from Hovsco
Thank you for sharing your experience! 🚴♂️🎉
Out of stock parts for kids seat.
I placed a order for a bike to go on a ride for a special event with my kids in the beginning of March. I recieved a email after purchase that the parts for the backseat for my kids to ride with me was out of stock. I wish I would of known before I made the purchase because now it's looking like we are not gonna have the bike with all accessories on time for the event. I feel like the website should of said it was out of stock or sold out. Instead of emailing me after the purchase.
February 24, 2025
Reply from Hovsco
Thank you for reaching out, and we apologize for the inconvenience caused.
We completely understand your frustration and sincerely apologize for not having communicated the out-of-stock status of the kids' seat earlier. During our Valentine’s Day promotion, we offered the kids' accessories as a complimentary gift to customers, and due to a sudden surge in bike sales, the demand for these accessories exceeded our expectations. As a result, stock on the kids' seats is currently limited.
Please rest assured that we are working on an expedited shipment for the kids' seat, and as soon as it becomes available, we will prioritize sending it to you. We will also include an additional gift as a token of our appreciation for your patience and understanding.
Again, we are truly sorry for the delay and any disruption to your plans. If you have any further concerns or need assistance, feel free to reach out.
Thank you for your understanding.
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