Went into derby store to buy engagement /commitment ring beleive the ladys name was Hayley. The lady couldnt have been more helpful and patient with me. And gave us plenty of advise on differant met... See more
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My 16 year old niece and I got our ears pierced by Jade. My niece was very nervous and is prone to fainting and Jade made us both feel comfortable and safe. She carefully and sensitively took us thr... See more
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Visited the store to have multiple rings resized and one of which needed a diamond replacing, we was greeted by Ellie who was exceptional. I honestly couldn’t praise her enough for how she helped... See more
Company replied
My daughter wanted earrings for her birthday, and choosing jewellery is definitely not my forte. Fortunately, Tom was on hand to guide me to interesting designs, styles, and the best metal for her sk... See more
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Company details
About H.Samuel
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
3.9
Great
27K reviews
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Easy and minimal fuss
Easy and minimal fuss. Great discount on a great watch.
July 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered a gold chain on 12th July…
I ordered a gold chain on 12th July 2026 which should have been delivered by DX. They failed to deliver the first time as I was not at home. I rescheduled for 23 July, DX didn't show up. I have contacted H Samuel 3 times to get this resolved and still no chain. I will never shop with them again and do not recommend as their courier is nothing short of useless.
July 28, 2026
Unprompted review
Reply from H.Samuel
Thank you for reaching out to us. I am truly sorry to hear about the difficulties you've experienced with the delivery of your gold chain and the frustration this has caused. If you would like to discuss the matter further, please call customer service on 0800 458 1065 and choose option 3 and quote case number 2823958. Kind Regards Danielle
Tried several times to pay by credit…
Tried several times to pay by credit card and then PayPal - all unsuccessfully
Only Apple Pay worked - why??
July 28, 2026
Unprompted review
Reply from H.Samuel
We truly appreciate you bringing these payment difficulties to our attention. We are actively investigating the issues with credit card and PayPal transactions to ensure a smoother experience for everyone.
Excellent service
I brought a watch for my daughter. After a few months, the watch kept on stopping and restarting, however it was proved that it was not due to the battery ⁰but I had taken out a insurance plan.
When I went to to H Samuel, I was met by Janice. Janice greeted me immediately and had tried to put the transaction through the till, however she needed further assistance. The Manager-Kerieanne came to help.
Kerieanne was fast, efficient and her service was exceptional.
Both Kerieanne and Janice made every effort to complete the transaction by continually communicating and giving me reassurance.
Thank you Karieanne and Janice .
July 14, 2026
Unprompted review
Ear piercing - Penny
My daughter and two of her friends recently had their ears pierced at h Samuel by Penny. Penny was really reassuring, very patient and clear on aftercare. Great experience for the girls (13). Thank you.
July 19, 2026
Unprompted review
Was offered several different discount…
Was offered several different discount whilst on the website. None of which worked.
July 27, 2026
Unprompted review
Reply from H.Samuel
Hi Joseph,
Thank you for taking the time in contacting us and I am sorry that you had not been able to redeem a discount against your purchase.
All terms and conditions are available for our customers to view on our website, for our discount offers. Some items will be exempt.
If you feel your purchase was eligible for one of the offers, please contact us on 0800 458 1065 (opt 3), where a colleague will be happy to check this for you. Your case number is CS2822607.
Kind regards,
Beck
We were seen by Megan today,very…
We were seen by Megan today,very helpful chearful lady, she took us through everything, answered all out questions and listened to what we wanted and came up with this lovely ring that we have purchased.
July 27, 2026
Unprompted review
Greedy retailer
I bought a chain. My error, I should have measured first. But I returned the item as was uncomfortably short. I was refused a refund even though I went through PayPal. It was returned in perfect condition, I had only tried it on once,so no doubt they will resell it anyway. I lost £45 so I will never buy from them again.
July 27, 2026
Unprompted review
Reply from H.Samuel
Hi Jan,
Thank you for reaching out to us and I am sorry to learn of your disappointment with our refund policy.
In order to better understand what has happened, we would like the opportunity to discuss this matter further with you. Please contact us on 0800 458 1065 (opt 3), your case number is CS2822603.
Kind regards,
Beck
Wonderful store in Taunton
Wonderful store in Taunton, Somerset. Special thanks to Hayley who was wonderfully helpful and polite. Went above and beyond to assist my young son and his nanny. Highly recommend.
July 27, 2026
Unprompted review
Great website so easy to use!
July 27, 2026
Unprompted review
Ear piercing
My daughter had her ears pierced for the first time. Kate and Chris were wonderful , they double pierced to save the trauma and went above and beyond to make the experience special . Thank you 🤩
July 25, 2026
Unprompted review
Easy to browse through and got my…
Easy to browse through and got my desired ring
July 26, 2026
Unprompted review
Very easy checkout
Very easy checkout, as a student it has great offers!
July 26, 2026
Unprompted review
Cabot circus store in Bristol…
Went in Cabot circus store in Bristol today waited over 30 mins to get seen to only 2 members of staff on ridiculous for a weekend. Also why don’t you sale chains all different lengths with pendants on had to buy the chain with pendant in and then a thicker longer chain
July 26, 2026
Unprompted review
Reply from H.Samuel
Hi Sandra, we sincerely appreciate you sharing your recent experience at our Cabot Circus store. We are truly sorry to hear about the long wait times and the limited staffing you encountered during your visit. We are actively reviewing our staffing schedules, especially for weekends, to ensure we can provide more efficient service. We also understand your feedback regarding chain and pendant options and will consider this for future inventory. Kind regards Elaine
I did not get 10% off when I signed up…
I did not get 10% off when I signed up to receive marketing to my email
July 26, 2026
Unprompted review
Reply from H.Samuel
Dear Customer. We are sorry to hear that you did not receive the discount. We appreciate you bringing this to our attention. We are looking into why the promotional offer was not applied. Please give us a call on 08004581065 with your case reference 02822228. Kind regards Elaine
Katie was really good at reassuring our daughters.
Katie was really good at reassuring our daughters when they got upset during their ear piercings and did a really good job at explaining what we needed to do to keep them clean afterwards. She was patient, kind and professional. I would highly recommend if you're searching for ear piercings for children below the age of 10.
July 20, 2026
Unprompted review
I was promised an extra 10% off if i…
I was promised an extra 10% off if i signed up for alerts but at the check out when promo code added i was told that the items in the basket dont qualify for additional promo. Terrible way to scam people
July 26, 2026
Unprompted review
Reply from H.Samuel
Hi Nabila, we are sorry to hear about the trouble you experienced with the promotional code. We understand your frustration when an offer doesn't apply as expected. We are reviewing our promotions to ensure clarity for all customers. Please give us a call on 08004581065 with your case reference 02822222. Kind regards Elaine
Got a fantastic watch from them as a…
Got a fantastic watch from them as a gift. Arrived in good condition. Very happy.
July 17, 2026
Unprompted review
Shopping
Great service from Beth and the team. I needed links taken out of a watch and she was happy to help.
July 25, 2026
Unprompted review
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