Hugo & Sons Reviews 

Beds are pretty as we got many complaints about it.
However within a year the bed broke. I reached out to the company on occasions and was finally told they don't have to help me passed the warranty but on this occasion they would.
Me personally I would have thought just because its passed warranty they should still help even if the customer pays but whatever. They informed me how much the part would cost but in the end never bothered.
I didn't want to go through the same problem again after spending so much money.
I opted for a slient night bed which comes with 5 years warranty on parts and good customer service.

Edited on 03/02/23
In response to your reply:
Please don't lie on your customers my review is 100% factual.
Not once did I ever state I wanted anything for free so don't ever lie on me.
I have provided trust pilot will emails which clearly shows I asked how much the replacement part would I was desperate as I was sleeping at a 90° angle.
If I wanted a free part I would not have spent £600 of my hard earned money on a new slient night bed.
You offered to replace the part for £130 I would have happily paid that, however your company will never see any money from me again!
Changed to 1 star now as you tried to lie on me.
I wish I could upload screenshots so future customers could see the poor work and terrible communication you have.

Reply part 2:
Your company is an absolute joke, seen as you Investigated please show me where I asked for a replacement part for FREE?
Cut the crap.
I have seen many reviews on here stating the frame is poor quality and your customer service is poor.

I will happily go back and fourth with you jokers as I am in the right.
Before you acknowledge that maybe your customer service skills are poor and your beds could do with stronger frames you result to claiming the customer must of wanted something free so wrote a bad review.
The fact of the matter is the bed broke within a year and I didn't reach out as it was bearable and i didnt stay home much.
So yes your correct with that however the bed started to get worse and I was due to have an operation so I reached out and was told you don't have to help due to to warranty. I asked how much it would cost never did I say I want the part for FREE. Who In their right mind would want a whole bed frame for free especially from a small company?
As I originally stated the bed was actually pretty hench the 1 star, just poorly mad.

Anyways my point still stands
Cute bed
Poorly made
Poor customer service

P.s anyone looking for a good bed that will last Slient night is the way forward plus 5 years guarantee on parts and good customer service win win!

I brought our bed from Hugo and sons in January which at the time not a problem but as time goes by and not even a year I have asked them a simple question to them on how do I remove the wooden slats as they go in the metal frame and not in a plastic cap, I be emailing daily never get a answer, there is no phone number or I would of phoned,once you give them a order then that’s it no communication I had a e mail after the review and they said the slats can not be removed but never was contacted by phone

Highly Recommended this small business, we received our bed in under 2 weeks of ordering and found it easy to put together. The quality is gorgeous and was exactly what we were looking for for an amazing price. We’ve had to take the bed apart a couple of times for redecorating and laying of new carpet and every time we’ve had no issues putting it back together. We went for the ottoman bed so plenty of extra storage underneath which is so handy. Highly recommended.

We’ve had our bed now for 5 months; we have a superking ottoman bed. The bed is really sturdy and well made, not to mention it looks beautiful. Really pleased with it.

Delivery was fairly quick, we received good communication about the status of the order.

The overall look of the bed is lovely BUT the frame of our bed has broken . There is obviously a week point in the welds / joints & it has bent/ cracked meaning the bed is sagging in the middle ! I chatted & sent pics to the on line chat service to report my problem , they told me to email customer service , which I have done 3 x times ! Poor quality . I require a new/ replacement metal frame ! I have sent emails and sent pictures 3 times with no response !!!!!
Purchased in July 2021 & del in oct 2021
Disgusting customer service, I will be reporting to trading standards if I do not receive a replacement frame.
No phone number to speak to anyone either !!

My bed arrived and was beautiful and comfortable, 2 years in I can’t lift my Ottoman Storage - gas lift anymore as my bracket has snapped.

It started to bend a few months ago and slant to the side when lifted, I was offered a replacement for £180 which I wasn’t willing to do, as they wasn’t sure it would even fit!
now it has completely snapped and my bed is slanted, as I’m out of warranty they did not seem to care and offered no help.
Reading reviews this is a common problem,
I would advise not ordering a ottoman storage bed as it’s not built strong enough to last 2 years.
Edit:
As I can’t reply to your comment, I never expected stuff free, I’m saying why would I pay when you said it might not even fit the bed! But as I said this is a common problem clearly from the reviews.
As for using my full name when you haven’t with anyone else - unprofessional company.

I had ordered two beds for my new house. Originally one of the beds (Ivory) came with a dirty mark on the side panel, which was surprising as the beds came very well wrapped. Once I connected Hugo & Sons they arranged for this to be re sent out to me. This came via courier the same week & I am now very happy with both beds & would recommend others to use them as a company! My only feedback would be to use a better courier. Luckily I was in the property but as I don’t live there, I could easily have missed my delivery as I had no text/email from them at all. Overall a great service from Hugo & Sons and will happily use again in future.

We have recently purchased a Chesterfield headboard and we are extremely pleased with the excellent quality,also excellent communication from ordering to delivery.Would highly recommend Hugo and sons.

Very good customer service, I was kept upto date with my order and received a follow up phone call after delivery. I am delighted with my new bed with the quality and how it looks. I would definitely recommend.

Thank you so much! We love our new bedframe, the material and colour is so beautiful! It's perfect for what we were looking for in our new home, we also bought the ottoman which finishes the room off lovely.

Poor quality bed. I had a few problems straight off the back when I ordered a bed back in June 2021, and they send out a long beam to replace the one that had broken. Now 6 months on from this I'm back to exactly the same problem as before, another broken beam. I've had many beds in my time, and cannot understand how this bed has unsecured slats and a thin timber beam supporting a mattress and 2 people? Never seen anything like it. To have the problem once I can accept but to happen again, not good..we have now been left with this split beam and the whole bed very uncomfortable. Not happy with the quality and certainly doesn't feel fit for purpose. We have resorted to sleeping in another room.

Absolutely love the single and double ottoman sleigh beds we recently purchased. Fabulous quality, easy to assemble and are strong, sturdy and very comfortable.
Customer service and delivery were excellent. Very accommodating and quick to answer any questions.
Would highly recommend and will definitely give all round 5 stars.
⭐️⭐️⭐️⭐️⭐️

I ordered this bed for my daughter it was a sleigh bed Grey velvet...what can I say...its absolutely amazing.
She really loved it...service was excellent and delivery was easy
Job well done guys...thank you 👏 👍🏾

I ordered two beds (exactly the same) from this company). Whilst I did have issues, such as damage to both headboards, holes not in the right place for the bar on the side panels, and damaged feet, the company did send out replacements in a timely manner (although the feet were somewhat different). They were also sympathetic to the issues and they were resolved pretty quickly.

One thing I will say though; although not Hugo & Sons themselves, the company used to send replacement parts XPD are not good. It would be better if Hugo & Sons used a different company.

Great bed delivered on time and very good quality and easy to put together. Many thanks

Lovely piece of furniture, fab service and delivery

I purchased a Smart bed because I fell in love with it's simplicity and beauty, the bed came well packaged and was ok to assemble, I mostly did it on my own with a little help from my son. But I love it, it's well sturdy. I found it quite low but now love how low it is as it makes the bed feel cozy.

I purchased the Grey Velvet sleigh bed with Ottoman storage and its truly beautiful! The quality is perfect and the price was excellent.
I'm really pleased I chose Hugo and Sons because they give 1st class service. I wouldn't hesitate to use this Company again.
Thank you

Great product, looks amazing and would highly recommend.