Ian Williams Reviews 

If I could put a 0 star I would

I had one of the worst customer service experiences I’ve ever encountered, all thanks to a guy who apparently thinks basic courtesy is optional. A new customer politely asked a few simple questions about the property, and instead of offering help, this guy immediately snapped with a condescending tone. He acted annoyed that anyone would dare ask for clarification, rolling his eyes and cutting the customer off mid-sentence.

Time and time again no show Waited all afternoon again today for a plumber only to be told (after I had to ring them) that his van had broken down!! I needed a plumber last time and after 3 cancelled appointments they sent a electrician, then a handy man who said he was not qualified and then a gas boiler tech who said he did not know why he was called and could not help me. This so called company is a complete joke.

Waited in for the electrician to repair outside light
He say he outside I looked at my cctv ??? He’s obviously not there
When I complained he lied saying he had attended if he had of attended then why is the light still broken and the cobwebs have not been disturbed rubbish company
The vans have trackers fitted the tracking placed him in a different place than my home close by

They are rude and dismissive on the phone. Not very helpful or quick to sort out issues or book appointments. The engineers frequently cancel in the day of or just don't turn up at all. We've even had a engineer turn up twice without an appointment and no idea what the job even was.
Takes absolutely ages to finally get an engineer out to do a job (some jobs have been waiting 12 months+). One job actually took 3 years of back and forth until it was finally fixed.
They seem to think that because they work for a housing association that we, as tenants, are somehow beneath them. That is made very clear in the way that we are spoken to by them. Judging by the other reviews on here, we are not the only ones to experience this either.
I told one on the phone that we couldn't keep taking days off work for engineers that don't even turn up, she was rude in her reply of 'we would just have to make it work'
If I had a choice I would never hire this company but unfortunately I don't. I would recommend people that do have a choice to stay well away from them.

They never arrive when they say they will. When ringing and chasing them up their excuse is they have had an emergency. We noticed a pattern of this repeated behaviour and complained multiple times. Nothing has changed!

One of your vans was driving inches away from my bumper all the way from scarborough to whitby today Wednesday 26th November around 2.45 pm. It was very intimidating.

I had a new kitchen and im so pleased with the work that was carried out and I can't remember the bloke name bit it was his first kitchen job and he done us proud we now have a more working kitchen 😀 40 Chilton way Hungerford Rg170jr

If I could give this company 0 stars I would as they don’t even deserve 1 star ratings! This company are a bunch of cowboys no matter what job they do it’s never done properly, I’m sick of being messed around by them they booked in appointments then rearranged so many times then they turn up Missable and under staffed and job don’t get completed or it’s just an bodge job, I don’t recommend them.
I’m not surprised that they have so many bad reviews as there useless!!

Best contractor EDDC have ever had a speedy service carried out by well mannered skilled staff
I had numerous issues with my EDDC home and after almost 4 years of lies and broken promises Ian williams got involved in my issues and my home now looks and smells like a home Thanks Ian Williams

My social housing used them for external decoration. Resident liason officer was lovely - but nothing ever got done that i reported. I am now accused of " texting you 60 times in one evening" - how ? I do not have a mobile phone. I feel this is slanderous. Sorry. Same generic response, email them. When you do, no response. Ever.

Painted an outside cupboard in black gloss and managed to get paint on the UPVC door. They obviously were not taking due care and attention! Avoid!
Update. Unfortunately I had to have the same painter come to finish the bottom of the surround of the cupboard. Poor quality work again and white paint all over the black hinges!
I have emailed as the reply asked but not heard back yet!
Update 2. They never bothered to reply to 2 emails sent. Complained via housing association and finally someone got in touch and a guy is sorting out the door surround and repainting. Fingers crossed he will do a better job!

I've been left with a leaking toilet, holes in the walls where pipes have been removed, they cut the flooring to the wrong size and then covered it over with a larger threshold and a shit ton of sealant. I'm a social housing occupant under Orbit and I honestly wish I had never agreed to the replacement. When I look at it, I want to cry. How degrading that they clearly couldn't care less because we're in social housing. 3 day rush job. That I now have to fix. I wish there was a way to post all of the photos.

What a horrible company to work with. Completely lack of respect to a customer and just no standards at all . Will not recommend to my worst enemy .

I am a social housing tenant for north Kesteven district council which I had a bathroom adaptation. They left the work unfinished from end of September until 3/11.2025 . The quality of work was really poor . It was in better condition before the work started I’m very disappointed as my bathroom does now look nice now it’s very shoddy . Because I’m a council tenant they made a rush job because I am ment to live with this condition

These people are currently putting in a wet room for my sister was supposed to take a week now going into week 3 and she still doesn't have a working shower tried to only tile part of the room until I complained and they still haven't put in an extractor fan they never come when they say they will. My sister has IBS and needs to have use of a toilet but has had to go all day with out being able to use it i can't understand why the council use them it's definitely not because they are cheap they are charging £12.000 for this ??

A bunch of cowboys they are just do quick fix the amount of times they tried to fix gate and they just make it worse, they have not got a clue. And my partners had an accident due to their negligence i have seen alone, worker climb up to the roof and climb on the roof without no safety equipment. By. yourself, as he is on his mobile they do not come to your property professional.And they do not look professional they do not have any cover or feet protection for your flooring they do not like doing the proper job i Ve had many dealings with the tradesman, but they just cut corners. An accent housing does not like to spend money

After a stressful situation, Ian Williams were able to put it right thank you to John who came and sorted all the bits that needed re-doing.

Contracted through cheltenham borough homes to renovate my fitted kitchen, an absolute joke of a company, today is week 9 and still not finished, I put a complaint in of my 3 week old fridge freezer being damaged where the worker had put my extractor fan against it and that was denied, cement mixed in my hallway rather than front or back garden so house thick with dust, denied, all cupboards and units narrower than previous so now I have gaps all over that havent been filled, extractor fan still not put up, chunk out of my door frame and decorating still not done, constantly ringing and getting nowhere

The bathroom was completed to a very high standard ,the team were exceptional, very polite knowledgeable and helpful, they cleaned up after each day, such a good experience

Tony was incredible with his work performance he worked incredibly hard at his job asking if I had any questions regarding the job or how I would like my bathroom I love the layout the colours and would recommend him in particular to do anyone’s bathroom the bathroom is now finished and I give a 20/10