Ian Williams Reviews 

3 times in a row they have not shown up. Promised a job to be done today. Arrival time was between 8 and 1.... No one has shown and yet again I have now lost a days work. Shambolic company!

This company has cancelled my work 6 times looking at the reviews this company should be ashamed of all the bad reviews that is if they ever read them and judging by the constent 1 stars it's obvious they do not

Absolutely the worst contractors ever to exist! When they ACTUALLY turn up. Also THEY LIE! Trying to say I threatened him? Complete lie, telling someone to leave, is not a threat. What u expect? Came, measured window, waited for it to be made,cut, etc.. then turns up to do the job, then actually says..after weeks of waiting, oh I ain't got the window?! Then I got a reply, "people like you should be grateful! Sick of this company doing things like that. Not the first time neither.. simply every job is hit and miss every time. And they have reported job completed, when they didn't even turn up man! Absolutely the worst. I could go on but ya know what I mean if u have to use them. Still waiting for a call to fix the repairs.

Came out to replace a tap and caused a leak that damaged my carpet and downstairs toilet, rang up to be told I need to claim on my house insurance!
Don’t think so!!!
Avoid like the plague!!

The worst company I've ever known, why hasn't the council removed their contract?

Incompetent work force and managers. Swearing, rude, excuses, lies, false promises, shoddy work, turning up unannounced, skiving in vans, parts constantly breaking and needing fixing, no respect to anyone, leaves the mess for you to clean up, unprofessional, the last goes on...
Avoid avoid avoid !!

Still two years later my kitchen is not finished, had a tiller here whi looked 100 yrs old and he tilled like one to, absolutely shocking Stonewater kick these cowboys in to touch

Never stick to appointment times, sends messages to change dates and times nearing the appointment and still dont turn up. Have had leaking taps for weeks now didn't come today on my appointment time so called them and was told they have rescheduled for two weeks time 😂😂 company is a joke.

This company constantly lies about deadlines. Staff non stop swear when eventually turn up at the job though they do spend majority of their time in their cars or vans. Rather than doing any work. Just so they can get more of our tax money by prolonging the jobs. Council tennants are treated like dirt on the bottom of Thier shoes. You would have fought with all the complaints Wiltshire council would have given this contract to someone else by how

Poor customer service nor got a clue what doing when fixing a repair I had 4 people up didn't fix the issue their carpenters but think carry tools to unblock a leak. Each time come no tools gone ages waste most the day. I'm still waiting 7 months fix leak in my shower

The rudest person I have ever spoken to on behalf of another company too , talk about d,g,a,s called Susan at 9:44 am

worked 2 days for this guys and they didnt pay me ...No wonder that the quality of theyr job is rubbish

Totally useless and a waste of time company.
Why do Anchor employ this company as contractors ?
They turn up unannounced time after time when they are supposed to contact you beforehand to make sure that you are at home; turning up on the wrong date; leaving a note through the letterbox and returning to the office and cancelling the job because you weren’t in.
So far it has taken 8 weeks to replace a security light at the back of our property which was ordered on 8th March 2024, and still hasn’t been replaced !!
We’ve got a conundrum for you:- Can anybody guess how many electricians it took ( including a Supervisor ) and not counting how many weeks, to replace a double socket in our kitchen that kept falling off the wall ? The answer is 5 and they still managed to do a botched up job because the socket is warped and not even straight which isn’t surprising because they drilled so many holes that there was nowhere left to drill. We, as the resident had to supply the screws as they’d didn’t have screws long enough to retain the socket in place.

Absolutely dreadful, waiting for a safety critical issue to be repaired and after waiting for the arranged visit, I received a message after 5:00pm (too late for an irate phone call!!!!) stating they have rearranged the visit for another 3 weeks.
Their abysmal reputation is the ONLY thing this company deserves!!!
They should be out of business!

If I could leave a zero I would. Stonewater use them and as a tenant have to put up with these bunch of clowns on day release from Billy Smarts. 6 weeks now with non functioning kitchen due to “multi tradesman” being absolutely useless. Tiling awful, live wires left, can’t cut basic straight lines. No respect for anyone’s property, rude, the list is endless. I refuse to accept their horrendous work and I feel as tenants we pay our rent and should be entitled to a decent level of quality . I actually feel I could have fitted a kitchen better and neater than them just by watching a YouTube video.
IF YOU CAN AVOID LETTING THEM IN YOUR HOUSE THEN DO SO

This is the most useless bunch I have ever encountered! Absolute bunch of incompetent people. All the repair Jobs they carried out where I moved into at accent had to be redone. They seem to enjoy having to go back on the same job. As if that was not enough, they have fixed a toilet leak five times in 3wks and as soon as they leave the problem starts again under 20minutes. The most useless lot!! They should be taken off the market. Unfortunately there isn't a zero rating as that's what i should be giving.

Terrible drivers just had a driver pull out in front of me coming out of the Texaco garage in Stratford upon Avon.

What a complete Shambles they are! Waiting in for a new bath as our Stonewater property has a majorly rusted bath, it’s dangerous to my 3 young children.
After waiting in for the day and changing hospital appointments for this because I desperately need it doing, they cancelled because they didn’t realise it was a two man job? And it’s going to take all day! Changing a bath doesn’t take the whole day.
They don’t know if it will get changed in the near future either.
Stay clear of this useless company if you can.

Shower of 💩
THE worst company I had ever dealt with,
(1) Privacy issues
Turned up back home after a short trip to the shops to find Ian Williams cleaning my windows and frames while my 16 year daughter was home and getting dressed to go out with zero booking. I also run a business and like everyone do my accounts from home, when I plan new ideas or chat to clients on the phone I sometimes use a whiteboard and found one guy reading it though my window and asking what I do for a living!!!

(2) Canceling appointments
EVERY SINGLE TIME I make a booking to come out they cancel and make a new booking for me without telling me so next time I'm clearly not in 🙄

(3) Contractors turning up at my door and having no clue why they are there and have in turn no parts so they look at the job and say they will get parts and never see them again!

(4) takes ages to get though to anyone on the phone and when you do they have ZERO understanding how bookings work and NEVER update the reason why to contractors! Eg plumbing issues they send a electrician who can't touch the job 🙄

(5) love bodging to "make safe" then bugging off and not coming back so you call up again and new person comes out and they say "what the hell is this not safe and you cod have got a shock or flooded" ect

If I could rate 0 I would. Been waiting for a bathroom leak under floor to be fixed for 6months. Communication terrible. Company are not fit for purpose

Worker caused a leak in our roof in mid December. Initially denied having touched that part of the roof but was proved wrong by inspection and drone footage. They said it would be fixed with urgency but has had three separate attempts and we still have a leak in mid February. It's caused a lot of mould and damage, disrupted our lives and we've had to cancel two holidays.