ICE Cleaning - ICE Drainage Reviews 

789
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful demeanor, often highlighting individuals for their exceptional service. The service provided is frequently described as excellent, with many appreciating the thoroughness and efficiency in handling various issues like mould remediation, cleaning, and flood damage. Reviewers also commend the quality of work, noting that spaces were left cleaner than before and problems were effectively resolved. However, some customers also noted issues with communication and organization, with a few experiencing delays or dissatisfaction with the quality of work from certain teams. There were also instances where people had difficulty contacting management or obtaining necessary reports, leading to frustration.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, highlighting great communication that is clear, prompt, and... See more

Quality

People report positive experiences with quality, highlighting the team's deep knowledge and expertise,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising the ease of booking and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

ISG have been great to deal with right from the start. Abigail, on email and on the end of the phone, made booking and organising very easy. Mike, the initial assessor, was really helpful in po... See more

Rated 5 out of 5 stars

Hope attended the property after we had a small mercury spill from an old barometer. Hope arrived, explained everything clearly, and handled the situation with great care. He made sure the area was co... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

789 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(789)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kieran attended our place last week

Kieran attended our place last week , for drainage smells carried out high intensive investigation works and has came up with a solution along a non accessible drainage line in our hall of the pub chain . Great workman and unbelievable knowledge

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew R was incredible

Matthew R was incredible came out early this morning and fixed the issues with my bathroom.
No problems at all and did it with a smile on his face :)

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Pub no longer closed!!

I’m a pub manager and had to close the site due to flooding with sewage.
Matt R was absolutely amazing!
Got to site within an hour of being called, got the job sorted within 20 minutes of arrival.
Couldn’t recommend more! Amazing service!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Femi 5 star worker

Femi worked entirely alone and put in great effort to complete the clean up task perfectly. The space now looks clean and refreshed, with a lovely, clean scent throughout.

Thanks ICE cleaning

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew and Liam are not your typical…

Matthew and Liam are not your typical contractors. They are thorough, professional, polite and respectful of your home. They decontaminated our house recently and did a fabulous job. I would recommend them.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10

I am writing this review to express my sincere appreciation and to share how thoroughly impressed I am with the work carried out by FEMI and MATTMAN.

From the very first consultation right through to the final completion, every aspect of the process was handled with the utmost professionalism, skill, and attention to detail.
The standard of work delivered was exceptional. The team demonstrated deep knowledge and expertise, ensuring that every task was completed accurately and to the highest possible standard. They took the time to understand exactly what was required, offered thoughtful suggestions to improve the outcome, and executed every element with precision. What stood out most was their commitment to quality; nothing was considered finished until it was perfect, and they ensured that all requirements and expectations were not just met, but exceeded.
Communication throughout was clear, prompt, and friendly. They kept me updated at every stage, were always available to answer questions, and worked efficiently to meet agreed deadlines without compromising on quality. Their reliability and dedication made the entire experience smooth and stress-free.
I cannot thank FEMI and MATTMAN from ICE cleaning enough for their hard work and dedication. They have delivered results that have made a real difference, and I am genuinely delighted with the outcome.
I would have absolutely no hesitation in recommending them to anyone looking for high-quality, reliable service. Whether for small tasks or large-scale projects, you can trust them to deliver outstanding results every time. I will definitely be using their services again in the future.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, house smells and looks beautiful and we know it’s fully sanitised.
Monty and Liam were very professional and talked me through the whole procedure.

Hopefully we never have a mouse issue again, if we do I know who I will be calling.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing immediate outcomes

I had urgent need of some expert mold cleaners, to start within 36 hours. Not only did they manage to get some people to me, in a very remote part of the country, but also they then worked extremely hard and totally sorted out my moldy house for me - thank you so much you made the impossible possible!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

ICE cleaning

Works done by Femi and Mattman. Quality was outstanding and kept me fully informed on every stage of the 9 stage mould remediation.

***** All round for the service provided

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Femi and Mattman did a great job jet…

Femi and Mattman did a great job jet washing the balcony. They were thorough, efficient, and left the space looking much cleaner and refreshed. Really appreciate their attention to detail and professionalism—would happily recommend them!

April 9, 2026
Unprompted review

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