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ICE Cleaning - ICE Drainage Reviews 

789
•
TrustScore 5 out of 5

4.8

Cleaning Service
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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful demeanor, often highlighting individuals for their exceptional service. The service provided is frequently described as excellent, with many appreciating the thoroughness and efficiency in handling various issues like mould remediation, cleaning, and flood damage. Reviewers also commend the quality of work, noting that spaces were left cleaner than before and problems were effectively resolved. However, some customers also noted issues with communication and organization, with a few experiencing delays or dissatisfaction with the quality of work from certain teams. There were also instances where people had difficulty contacting management or obtaining necessary reports, leading to frustration.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, highlighting great communication that is clear, prompt, and... See more

Quality

People report positive experiences with quality, highlighting the team's deep knowledge and expertise,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising the ease of booking and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

ISG have been great to deal with right from the start. Abigail, on email and on the end of the phone, made booking and organising very easy. Mike, the initial assessor, was really helpful in po... See more

Rated 5 out of 5 stars

Hope attended the property after we had a small mercury spill from an old barometer. Hope arrived, explained everything clearly, and handled the situation with great care. He made sure the area was co... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

789 reviews

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4.8

All reviews

(789)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly skilled and amazing workers

We made an emergency callout and after 4 incompetent people came out, Lee and harry came in and were absolutely amazing they are such hard workers and without them we would’ve have to shut the pub. Very quick and efficient, highly recommend.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Femi and Mattman

Absolutely excellent service from start to finish. The team was professional, reliable, and did a fantastic job. I would highly recommend this company to anyone looking for quality work. There are so many good reasons to choose them. Great communication, attention to detail, and they really know their stuff. You won't be disappointed.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Top class cleaning

Monty and Darren arrived early, assessed the scope of the job and got on with it. Our decking was in need of some TLC and they went to work with a vengeance, using three different cleaning products in order to achieve the best possible finish. Once happy with the decking they moved onto the brickwork paths and driveway, again spending several hours cleaning until they were happy that they could do no better. I cannot recommend them and ICE Cleaninghighly enough. An excellent job!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding response in a stressful situation

I had a really stressful experience after some trades left my flat covered in a thick layer of dust — every surface, wall, and belonging was affected and I was extremely worried (at 23 weeks pregnant) that it might even contain dangerous lead particles.

I contacted ICE Cleaning and they responded incredibly quickly, arranging a visit within a few hours! From the start, their team was professional, understanding, and genuinely reassuring. They took the time to listen carefully to our situation and used their expertise to recommend a clear, practical plan, along with a detailed quote and schedule.

They made a very worrying situation feel manageable and under control. While their quote was on the higher side, it was still significantly more reasonable than another we had received, and it reflected the specialist nature of the work.

In the end, a lead test showed there was no contamination, so we went ahead with a standard clean instead. However, based on our experience, I wouldn’t hesitate to recommend ICE Cleaning to anyone needing specialist cleaning services. Their responsiveness, professionalism and expertise really made a difference.

Thank you again for your help and peace of mind!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Supreme service

Excellent service. Came on time worked solidly. The results showed that they were quality. Will be using them again if needed. Totally recommend them and if you do ask for Femi and Paul. Lovely chaps.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great job done

Femi and Paul

Did an amazing job, would highly recommend the firm. Attitude and polite.

Thanks

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Had a blocked drain from further down…

Had a blocked drain from further down the road that had backed up to mine, Kieron and Simon arrived were very polite and professional, they cleared the drain and removed the blockage from down the road, took them about two hours but before they left they made sure everything was running properly and no further problems would occur

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Emergency Callout

Kieran came to my property for an emergency bit of plumbing work and the service was excellent! He was polite, knowledgeable and literally saved the day! Would highly recommend.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I ring this company about my drainage…

I ring this company about my drainage and they were spot on on time and they sent down his gay his name was Kieran. Very nice guy hard-working guy polite friendly can’t get any better. I’ll definitely recommend this. Company 10 out of 10.

February 27, 2026
Unprompted review

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