ICS Cool Energy - Hire Reviews 119

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I would recommend ICS to others. ICS have some very helpful staff members, who will go that little bit further then others. Any problems that we have occurred are dealt with as quickly as possible, on... See more

Rated 5 out of 5 stars

Due to plant issues we needed a replacement at short notice. ICS arranged this very quickly and apart from a slight glitch with type of heat exchanger it went very well The hire chiller unit is... See more

Rated 5 out of 5 stars

ICS Cool Energy service our air conditioning and chiller units which to date has been hassle free. We have also hired equipment from them and have found their staff to be knowledgeable, helpful and ac... See more

Rated 5 out of 5 stars

NIAB EMR has hired chilling equipment from ICS Cool Energy for many many years. I am the Glasshouse Manager here and I have always been impressed with their professional approach and swift service.... See more

Company details

  1. Home & Garden

Information provided by various external sources

ICS Cool Energy is a £50m international market leader in temperature control solution, providing long and short term rental as well as equipment sales and servicing with a track record spanning nearly 30 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support as always

Great support as always. A solution well presented and delivered yet again. Ben Davies providing great pre and post sales advice and support. Thanks Ben!

October 24, 2017
Unprompted review
Rated 5 out of 5 stars

NIAB EMR has hired chilling equipment …

NIAB EMR has hired chilling equipment from ICS Cool Energy for many many years. I am the Glasshouse Manager here and I have always been impressed with their professional approach and swift service. The hire cost of the units we have here is always very competitive. Ben Davies your Sales Manager is always very helpful and on the very rare occasion a piece of kit has gone wrong he has helped me resolve the issue very quickly which has meant I have never lost any experimental material using these facilities.

October 23, 2017
Unprompted review
Rated 5 out of 5 stars

All Good

ICS Cool Energy service our air conditioning and chiller units which to date has been hassle free. We have also hired equipment from them and have found their staff to be knowledgeable, helpful and accessible whenever we have required their assistance.

October 18, 2017
Unprompted review
Rated 5 out of 5 stars

We have had a lot of dealings with this …

We have had a lot of dealings with this company over the years. They never fail to deliver. Most of the time it is an urgent request due to production being down. The commitment of the area sales engineer is 2nd to none and leaves us with the confidence that our request for emergency cooling services will be dealt with professionally and to the correct specification of our request. I wouldn't hesitate in recommending their services.

October 17, 2017
Unprompted review
Rated 5 out of 5 stars

Professional and helpful

My company use ICS to aid solutions to our clients & ICS always deliver what they promise. Friendly & knowledgeable also, always willing to offer solutions that I may not have seen.

October 16, 2017
Unprompted review
Rated 5 out of 5 stars

Top Quality

The equipment, installation and people were top quality with no negativity in fulfilling specific requests. When you pay a premium you hope the service exceeds your expectations and we were not disappointed.

October 16, 2017
Unprompted review
Rated 5 out of 5 stars

Good service from start to finish

Good service from start to finish. Helpful and knowledgeable installation team who stayed and gave advice when initial problems manifested. Worked with us to provide ongoing support for the future.

October 16, 2017
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with Jake and the …

I couldn't be happier with Jake and the rest of the team' performance so far. Brilliant service and look forward to working with you all again in the future. Very slight, minor issue with regards to a time clock, which our client didn't tell us about straight away,but your team resolved this as soon as they knew about it. Couldn't be happier with the service!
10/10 as far as i am concerned.
Brilliant.
Thanks.

October 13, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look