ICS Cool Energy - Hire Reviews 119

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

I would recommend ICS to others. ICS have some very helpful staff members, who will go that little bit further then others. Any problems that we have occurred are dealt with as quickly as possible, on... See more

Rated 5 out of 5 stars

Due to plant issues we needed a replacement at short notice. ICS arranged this very quickly and apart from a slight glitch with type of heat exchanger it went very well The hire chiller unit is... See more

Rated 5 out of 5 stars

ICS Cool Energy service our air conditioning and chiller units which to date has been hassle free. We have also hired equipment from them and have found their staff to be knowledgeable, helpful and ac... See more

Rated 5 out of 5 stars

NIAB EMR has hired chilling equipment from ICS Cool Energy for many many years. I am the Glasshouse Manager here and I have always been impressed with their professional approach and swift service.... See more

Company details

  1. Home & Garden

Information provided by various external sources

ICS Cool Energy is a £50m international market leader in temperature control solution, providing long and short term rental as well as equipment sales and servicing with a track record spanning nearly 30 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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Rated 5 out of 5 stars

Very good Company

Very good Company. Very professional in there work with good quality products. Quick response to both enquires and assistance.

October 13, 2017
Unprompted review
Rated 5 out of 5 stars

Have used ICS to supply temporary …

Have used ICS to supply temporary cooling solutions for years and they never let you down. They will turn around a potential disaster by the exceptional service they provide and will guarantee that the kit will be fully installed and working in a matter of hours.
Great job
Thanks for everything
Mike

October 12, 2017
Unprompted review
Rated 5 out of 5 stars

Good companies still exist ….....

ICS have been a very good company to deal with and I would most definitely recommend them. I found them nothing but helpful and efficient when on several occasions I desperately needed some temporary cooling units for our comms rooms.

October 12, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have been using ICS Cool Energy since 2007 and have always been impressed with their level of service and eagerness to please us as the customer.

Every member of staff, from sales through to engineers have always exceeded what you would expect, even when it involves a last minute request for extra equipment on a Friday afternoon !

I cannot recommend them highly enough

October 12, 2017
Unprompted review
Rated 5 out of 5 stars

ICS Cool Energy 5* company

ICS Cool Energy helped me in few years back when we hard a warm winter and there chiller was much better for nearly the same price and the team at ics cool energy is fantastic. very helpfull and over the years if i have had anyproblems Phill Ayres has always been happy to help just a phone call away.

John Wright Turkeys

October 12, 2017
Unprompted review
Rated 3 out of 5 stars

Filter in air con unit was in very poor …

Filter in air con unit was in very poor condition. Should this be part of a maintenance plan??

October 11, 2017
Unprompted review
ICS Cool Energy - Hire logo

Reply from ICS Cool Energy - Hire

Hi Karen,

Thank you for your honest feedback. We are very sorry you experienced this issue. Air filters for fan coils and AHUs are not part of our normal maintenance program as they are a consumable that will be used at different rates according to site conditions. We can of course provide the consumable item and the labour to fit and would be pleased to do so for a charge. It seems though as we have failed to communicate this fact and will take measures to communicate this better in future.

The ICS Cool Energy Hire team

Rated 5 out of 5 stars

Recently hired a water heater which was …

Recently hired a water heater which was delivered on time. I had to ask for a different auxillary pump as I had forgotten to specify 240V, this was quickly sourced & delivered to site which meant no delay in putting the equipment to use.
Excellent service

October 11, 2017
Unprompted review
Rated 5 out of 5 stars

A first class service!

Have worked with Luis and the team for several years now and it's always a pleasure with excellent technical knowledge and support! Luis always goes the extra mile to ensure the entire process is as smooth as possible no matter how stressful!!

October 10, 2017
Unprompted review
Rated 5 out of 5 stars

ICS Cool Energy Hire

Have used ICS Cool Energy Hire for many years and they only get better - helpful advice and they always have a solution. A first class service from initial site survey to project completion, these guys are definitely Cool !

October 10, 2017
Unprompted review
Rated 5 out of 5 stars

5***** Service

5***** Service
Dealt with Luis Santos to help us determine our hire needs. Luis was extremely knowledgeable and helpful and willing to bend over to help us. Would recommend and use everytime!

October 10, 2017
Unprompted review
Rated 5 out of 5 stars

Hire Chiller Unit at Short Notice

Due to plant issues we needed a replacement at short notice.
ICS arranged this very quickly and apart from a slight glitch with type of heat exchanger it went very well

The hire chiller unit is running very well and we have managed to get our production back on stream.

Some of the operators have asked if we could buy the unit (it being such an improvement over the old defunct oil chiller).

October 10, 2017
Unprompted review
Rated 5 out of 5 stars

Quality

Quality, expertise and experience.
We have found ICS Cool Energy to be excellent in all departments, from initial site survey to supply of quality equipment.
We would have no hesitation in recommending ICS for all industrial cooling and heating requirements.

October 9, 2017
Unprompted review

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