ID&C Wristbands Reviews 1,723

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including wristbands, lanyards, and badges, often noting their excellent printing and overall appearance. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the ability to customize designs to meet their specific requirements. Reviewers also commend the fast and prompt delivery service, with products often arriving on time or even earlier than expected, which is crucial for events. The customer service, including the sales and design teams, is frequently described as helpful and invaluable in managing orders. However, some people were dissatisfied with delivery issues, mentioning instances where orders were late or did not arrive at all, despite paying for expedited shipping. A few other people also felt that the product quality was inconsistent, with issues like incorrect wording, broken components, or significant color variations in repeat orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers praising the high quality of badges,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and outstanding... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and swift delivery... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and efficiency, with... See more

Service

People report positive experiences with service, often highlighting excellent communication, quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't really fault them to be honest, when you choose a design and select some basic options it gives you a straight up quote on the website without any fuss. The wristbands arrive on time for our a... See more

Company replied

Rated 5 out of 5 stars

I ordered 200 wristbands for our Church youth work on the 12th of September, and by the Evening of 19th they were being handed out to the kids and teenagers. From start to finish these guys have be... See more

Company replied

Rated 5 out of 5 stars

The lanyards we ordered came out beautifully and everyone at our event loved them! When a crazy shipping SNAFU happened, the customer service team was immediately on top of it, shipping a reprint of o... See more

Company replied

Rated 5 out of 5 stars

We ordered lanyard tags, and every other site I looked at cost so much more and didn't look as nice. These were so easy to create, were a great price, and were delivered quickly. Not kidding-everyone... See more

Company replied


Company details

  1. Digital Printing Service
  2. Event Technology Service
  3. Prints and Signs Store
  4. Promotional Item Store

Written by the company

As a leading supplier of wristbands, lanyards, badges, and key cards, we’re all about delivering high-quality, tamper-proof products that combine speed, security, and customization. Whether you’re organizing a festival, conference, or corporate event, we make sure you get fast, reliable solutions that exceed expectations.

More ID&C Info

Written by the company

Free Delivery
USA Customers - Free Ground Shipping on all online orders. UK Customers - FREE UK delivery on all online orders over £100. Immediate dispatch products for next day delivery available
Fast Production
We offer custom wristbands & lanyards faster than any other UK or USA supplier. We also provide laminate passes, vehicle passes and event guides along with a comprehensive range of RFID solutions across all our products.

Our promise

Quality Wristbands Guaranteed

You won't find a wider range of wristbands with a more comprehensive choice of security features anywhere. What's more, we guarantee the best quality materials and print.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I will not be working with the company again.

I was provided the incorrect color item, and offered minimal assistance. I now have 1,000 lanyards that came in orange rather than red, that I am unable to use for my publicity, and was only offered a discount on a future order... nothing to remedy the current mishap. The company needs to work on their customer service skills, the salesperson I was assigned has been nothing but rude to our company since the beginning. I will not be working with the company again.

September 3, 2024
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Reply from ID&C Wristbands

Hello, we are deeply sorry the lanyards did not meet your expectations. I reviewed the email chain regarding your complaint and I see that we explained how we matched the color you provided in your online order and got to the color you received. We also asked for a different suggested color to try to get remakes done to meet your expectations and offered a discount, to which we received no response. If you would like us continue please email contact@idcband.com

Rated 5 out of 5 stars

Crisp precise lettering and graphics

Crisp precise lettering and graphics, nice turn around.

August 29, 2024
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Reply from ID&C Wristbands

Hi Mark,

Thank you for your review on your experience ordering with us for your custom needs! We are happy that we exceeded your expectations.

Rated 5 out of 5 stars

The best company to buy wristbands,the…

The best company to buy wristbands,the best staff to assist. IDC Band SA is the best. Keep it up and am sure coming to buy again.

August 20, 2024
Unprompted review
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Reply from ID&C Wristbands

Thank you for your recent review on your order experience with ID&C U.S. We are happy to hear you had a great experience with our team and with your order!

Rated 5 out of 5 stars

Exceptional quality, perfect timing

The quality was exceptional and the wristbands arrived exactly on time. You have my business forever!

August 9, 2024
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Reply from ID&C Wristbands

Thank you for taking the time to leave a 5 star review on your order experience with us! We look forward to helping you with your future events!

Rated 5 out of 5 stars

The Best Products at an Affordable price

What a great product. All of the fans loved the quality and were excited to be able to keep them as valuable memorabilia. The prices were more than fair, especially for the quality.

August 22, 2024
Unprompted review
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Reply from ID&C Wristbands

Hello, Thank you for taking the time to write your review! Happy to hear that your order and event was a success. We hope to work with you again in the future!

Rated 5 out of 5 stars

Excellent product

Excellent product, exactly as described and the customer service was absolutely outstanding. We ordered our bands with despatch in 2 to 3 days but unfortunately they weren't going to get here before my event.. After a quick phone call on the Monday before hand the employee was able to expedite the order and push it through a bit faster at no extra cost which I offered to pay but they were happy enough to help me out which meant they went above and beyond. I've used this company in the past and I was happy back then also... The only down side I have is that over the year they seem to have updated their site and removed some default patterns for the wristband base... Still... Excellent website, easy to use and reasonable prices

August 3, 2024
Unprompted review
Rated 2 out of 5 stars

The customer service is awful

The customer service is awful. You can barely hear the person on the phone. This was my experience two different times. Both times, the customer service rep was not very nice either. I won’t say rude, but they definitely were not pleasant to talk to. My experience beyond that was more of just an inconvenience that seemed like it should have been more easily resolved. I needed to change the payment source after the order was place because I accidentally charged my personal credit card rather than the company credit card. I was told that because the order had already gone to production that this would not be possible. Obviously, the ability to change the payment option exists so this must just be a company policy-and it’s a stupid one. Just overall not a great experience. The bracelets at least look okay.

July 24, 2024
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Reply from ID&C Wristbands

Hi Wes,
Thank you for taking the time to leave your review on your recent order experience. We do apologize that you did not have the best encounter with our team on your recent phone calls. We strive to provide quality customer service to all of our customers and this will be looked into.
In regard to the payment issue, unfortunately our team is unable to change payment types once the order has been submitted and paid for. The only option at that time would have been to cancel the order and then resubmit the order with the correct payment type. This is a limitation on the payment collection system, and is not a company policy issue.
If you have any further questions or concerns, please feel free to reach out to us at usorders@idcband.com
We are happy to hear that the wristbands turned out well for you and hope your event was a success!

Rated 1 out of 5 stars

Poor and slow to respond, basically an online company with no human compassion

Poor and slow to respond, They couldn't simply repeat an order placed a few months previously, then they charge MORE than the online price, ended up purchasing online anyway, and then they responded saying they could BEAT the price.... when I said i'd already ordered, they didn't offer any discount, and THEN their courier company didn't deliver on time, and i'm STILL over a month later waiting for a refund!

July 18, 2024
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Reply from ID&C Wristbands

Hi Rhian,
I am sorry for your experience with us. We have received your email and our finance team will be in touch shortly.
Kind regards

Rated 5 out of 5 stars

Great wristbands

Great wristbands, exactly what I was after. Very durable, the adult bands fit nicely on the kids too without any risk of coming off. Would recommend!

July 13, 2024
Rated 5 out of 5 stars

Exactly what I was looking for

Quick artwork review and wristbands arrived on time. Make sure your artwork is a little more conservative than their template though, in person my design is a little under the connector even though it was in the clear on the template.

July 1, 2024
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Reply from ID&C Wristbands

Hi Jenna, we appreciate your 5 star review on your recent order with us. As noted in another review comment to you, the template is a general overview on the average wrist size and there is potential to cover some of your design with the lock, depending on the size of the users wrist.

Rated 4 out of 5 stars

Executional customer service!

Very good experience especially with customer service Miss Marcy Butler. She was awesome to work with. When our initial order was not quite right, she made sure it was fixed promptly. 1st time using the bands. Hope to order more. Thanks Marcy! The bands look and work great!

June 21, 2024
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Reply from ID&C Wristbands

Hello Cory, thank you for taking the time to write your review. Glad we were able to get your order fixed in time for you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great products quick delivery

Great products quick delivery. Highly recommend.

June 2, 2024
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Reply from ID&C Wristbands

Hello Alex, thank you for taking the time to write your review. We look forward to working with you again in the future!

Rated 2 out of 5 stars

Recent ordering experience not straightforward.

ordered red stripe wrist bands got red solid. Made a further order of some green stripe to compensate as I already had some green stripe. Delivery deferred not once but twice and eventually arrived when I needed to be away. Product does what it needs to do. Obtaining the product has been erratic this year.

June 1, 2024
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Reply from ID&C Wristbands

Hi Martyn,
Thank you so much for your feedback, and I am so sorry for your experience with us this time. I will send you an email to discuss further.
Kind regards, Abigail

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