ID&C Wristbands Reviews 1,723

My order was incorrect, (Missing the QR code)

Spoke to customer services and they said they would send out the correct order.

The above I understand and was happy with the order being sorted and deliveried.

However this replacement order never arrivied, and when customer services where contacted I was told I would get a phone call back about the status. I never did. Still waiting.....

Payed extra for rushed shipping and the item did not arrive in time for our event. Very disappointing. We had to purchase unbranded items at the last minute to replace them. We appreciate that ID&C refunded us for the shipping costs given that they did not arrive in time.

Wristbands were ordered. Delivery address was provided. Instead of sending to my address, they ID&C sent and email to confirm my address, which ended up in a spam inbox somehow. As a result, wristbands could not be produced and order had to be cancelled. The only reason I rated 2 stars instead of 1 is that the refund arrived promptly. I have ordered numerous times in the past from Liam, who handled everything with urgency and proficiency. Rob is our new POC and although polite, he just funnelled me to an online sale, with a minor discount as opposed to closing the sale. I was forced to source from another supplier urgently at last minute rates. This whole experience will result in us exploring alternative suppliers for future procurement and for us to work with ID&C again, we would need a really big motivator.

The wristbands came out amazing, such good customer service with these amazing people and they were a big part of my birthday completion :)

The quality of the product was 5 star but the customer service with followup questions was poor, to the point they just ignored me.

Rcvd what I ordered and they were a success in our event

Quick and easy design choice, I emailed after my delivery date was received to see if any improvement could be made for our company event and the order was improved by 2 days so we had our merchandise.

It was a very good experience overall. I made some errors and was able to contact customer service to get it sorted. The service was fast and reliable and everything was delivered on time. The only thing that I did not like was that they did not give me my next day shipping which I paid $60 for.

The product is of excellent quality, I received exactly what the seller detailed

Easy to order
Well priced
Quick to receive
Perfect for our needs
Will use again

The friendly Customer service

Even when the order was slightly incorrect i spoke to them straight and without any hesitation corrected it and new items were despatched and arrived 2 days later.

i definitely be using ID&C again not just for their customer service but great value too and range of products.

First and foremost, I was beyond satisfied with the final product. The badges were beautiful and looked professional. We even heard multiple attendees mention that they were planning to hold onto theirs as a souvenir.

Now for the disappointing part. Our badges did not arrive until halfway through event week, even after we paid extra to ensure they would arrive at least 3 days ahead of time. Most attendees get checked in on the first day at our opening night party, and our entire week was planned around attendees using these badges for access to events at various locations around the city. So we had to scramble to order plastic ID badge holders from Amazon and print off paper badges at a local FedEx, which 1) cost us extra money on an already tight budget and 2) hindered the overall event experience as the temporary badges looked low-quality and we were then having to inform attendees to trade in their temporary badges for the permanent badges all week at different events.

I understand shipping delays can happen, but I left multiple voicemails to try and get a better idea of ship time and/or confirm the badges had indeed been shipped. My calls were never picked up and my voicemails were never returned. I did a lot of research before selecting ID&C and really liked their rush badge option, as most of our attendees tend to procrastinate and purchase late in the game so being able to order as close to the date as possible was a big selling point. Again, I know unexpected delays happen — I just wish there had been communication from ID&C so I could have prepared the back-up option sooner, or even ordered sooner.

Incredibly disappointed by the service we received from this company. We ordered our wristbands in plenty of time and within ideal dispatch dates for our event. I rang for an update a day after delivery was due to find out that the production of our bands had not even begun and that the new dispatch date (which hadn’t been communicated to me) was now scheduled for after our event leaving me with no time to arrange an alternative. I have since requested a refund and an explanation of what went wrong but have received no communication. We will not be using this company again and would advise others to do the same.

Responsive, helpful and knowledgeable.

Loved it! Every piece was beautifull!

Easy to use web site and service.Very quick delivery.
Will recommend and use you again

It was easy to place an order, which was fulfilled quickly with a great product.

Fast - printed exactly as I designed. Good quality.

Just what we needed. Although they are expensive.